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Which Honda Service centre to go?
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ftan
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 Oct 16 2014, 08:38 AM
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Seriously, Honda SC needs to improve. Their customer service is just plain bad. I went to the USJ one for a major service. Took them a full 2 days. They suggested us to collect the car on the 3rd day but we said no. I would have appreciate the SA to update us periodically rather than we keep checking on them, asking them to call us back, etc.
Since I'm planning to buy a new car and I've been eyeing Honda cars (and I do think they are good cars). But I'd think twice now due to the poor customer service quality.
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ftan
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Oct 16 2014, 09:43 AM
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QUOTE(Fallenangelz @ Oct 16 2014, 09:15 AM) Yeah, I can totally relate to your experience. We got a free car wash from previous servicing. Due to the delay, they postponed the car wash. I thought I could claim the car wash for this recent car servicing. But due to the delay (again!), the car wash was postponed. So looks like I will never get to claim the foc car wash. Something is seriously wrong with their processes in handling customer, service cars, etc. For the price we're paying, it's really not justified. |
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ftan
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Apr 25 2015, 11:46 AM
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I went to Honda glenmarie (hzn) for regular service today. Free car wash & vacuum. Free nasi lemak. So far seems ok as this is my first service with them. Let's see.
Previously, I went to usj Honda and their service is terrible. Normal major service (change timing belt) also want to keep the car for 2-3 days. They couldn't determine when they can finish but say by end of the day (3 times which made it 3 days). After calling them, they ask to come collect car. When I arrived, they said still working on the car. I waited for 2-3 hours late evening. Then they asked if can come back 3rd day which I refused. SA doesn't bother to call and only give blur updates after you call him. Another guy helped me as the SA went home. He gave some discounts after I complained. Seriously, wasting my time and it wasn't a cheap or pleasant experience.
This post has been edited by ftan: Apr 25 2015, 11:48 AM
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ftan
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May 20 2015, 08:44 PM
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QUOTE(samsam84 @ May 20 2015, 01:00 PM) I sent my car to HZN last year and have a bad experience with the manager there Lim Yee Du. I will never and ever send to this service center anymore. Is it? What happened? I'm wary of buying Honda cars despite their good safety features. Don't think their after sales service is up to par. |
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