one word..
all die..

I'll address those post I quoted in bold.

Wiggy is capable of up to 30Mbps download speed, it is on its specsheet.

Read my post up top. If you want I can take a photo of it. So your summation that it is a device limit is bunk. It is P1's own limit.

your reasoning that they are creating a controlled environment to describe the experience(can reach 8Mbps, etc) only shows that P1 is only interested to show the good side of their service, not the REAL experience the subscribers had to face when they are using this IN REAL LIFE, WITHOUT ANY CONTROLLED ENVIROMENT, IN REAL LOCATION. Why should I subscribe based on a controlled environment, under this demoed ideal situation, when I pay RM149 every month and I operate this service in variable conditions? If I am paying that much, and P1 follows me around and makes sure I get 8Mbps, you wouldnt see me complaining here. The point here is, once you step out of that Hall, and into the REAL WORLD, what was shown inside that Hall DOES NOT MATCH what is happening in real life. That is the point of contention here, I am not complaining about what IT CAN DO, I am complaining about how this service is portrayed to the general public and its potential subscribers as something that does not MATCH what they experienced while in that Hall at PC Fair. Understand?

WRONg AGAIN. Specsheet says 30Mbps. The 10Mbps is P1's own self-imposed or their current bandwidth limit. So now I ask you. Since that 10Mbps is P1's maximum bandwidth limit UNDER IDEAL SITUATION, what is an acceptable REAL TIME performance a subscriber like me should get? Your nonsense about it being "UPTO 10Mbps, which could range from >0 to 10Mbps subject to RF condition and number of users using the network at the same time" is a sneaky escape clause for P1 at best. Why would a service provider quote that, when they cannot comply and fulfil that requirement? Do you see Streamyx claiming "Up to 10Mbps, which could range from 0 - 10Mbps"? In this regard Streamyx is more prudent and realistic in giving their expectation to their subscribers, because by quoting 4Mbps, I can safely expect 2.8Mbps performance on a regular basis, not 0 -10!

My point here is not about their service, but about their claims. If I claim I can work miracles, I BETTER MAKE SURE I CAN DO SO, otherwise I'd better dont claim as such. No bullshit about "Hey, I can work up to only 80% miracles, but it is still a miracle, right?" either, it better be a legitimate service with reliable performance, or nothing at all. I gave them the benefit of the doubt, remember? I subscribed to their service, yes? Does not that show that I have a certain degree of trust and faith on them, that they can fulfil their end of the bargain, when I fulfil mine every month by paying them RM149? Each and everyone of us here have been screwed in the ass every month by TMNET and their "best effort basis", why would I want to be doubly-screwed by another ISP? My questioning the validity and the authenticity of their claims of "10Mbps" is my way of not wanting to get "penetrated in the ass twice" after TMNET screws me every month with their crappy Streamyx. Understand?

Giving them time to improve here means surrendering to their 12 months contract, in which I have a chance to break loose in 5 days if I chose to dispute and ask for a refund. This thread is posted as to warn the potential subscribers here of P1's own practices (deemed shady or not, up to you to decide) of describing their service, which may or may not translate to what YOU, the END USER will experience once you are set to use this service in REAL LOCATION, in REAL TIME, NOT UNDER IDEAL CONDITION. Padding your demo and falsely deluding your potential customers with broad claims and unrealistic working environment, does not paint the true picture of how YOU, the END USER will experience once your subscription starts.

A promise is a promise. Set your words right, and be specific, not all this "UP TO" nonsense. Also you as an ISP will earn lots of respect and credit if you cut the bullshit, stop padding your service to make it look nice, and start showing us the REAL DEAL, the REAL WORKING performance of this service.

To the rest who have been on the fence, you have been warned. Me? I'm leaning towards a refund, but not until I can objectively make sure that their claims can be refuted. I'm not biased nor do I hold any other interest in other competing mobile broadband providers, or have any hidden agenda to put P1 on a bad light. All I am asking is the real information, the real-deal working performance, not all these controlled-conditions. Because why? We dont operate these service under these perfectly ideal controlled-conditions.

green is not always better, u need to tweak the antenna facing the tower "for upload" even yellow, result the dl throughput is much better from 600Kbps->1200Kbps

this test is done out coverage & indoor double story. the bulk modem loan unit "test done at 30th March 2009"

for yr case 20th floor, u might want to lvl degree 15-30°, facing down <untested but might work

no offense to some people.to me, the 10Mps packgage can only reach 2Mps is already a lie. obviously p1 want to attract peope interest in speed more than 2mps to suscribe this packgage. so i dun understand why still got people want to find excuse for p1 said that they just want to prove p1 able to reach 10mps. if they really think so, they can just do a demonstrate instead of offer a packgage saying that 10mps is available for the people. finally, i want to say that i am not against p1 cause i am also suffer for streamyx hell

i dunno why laa...
P1 har..
i tot is getting better...
mana tau..
is jus lair..
come on laa..
wimax technology leh..
dun make our country lose face laa..

Thank you for these details. I was right at Finnegan's just now paying for my HSBC bills, I'll do a speed test there tomorrow. Cheers!

EXACTLY! No more broad claims, and all these "best effort basis". These "best effort basis" is a cop-out to me, a weaseling-out clause by these ISP so that they can't be blamed for the performance, or lack thereof, of their service. You may say that the other ISPs are also using these "best effort basis" too as their escape clause, but for P1, claiming 10Mbps when you can get less than 20% of that is a new low. I mean, the other ISPs are also bullshitting about their numbers, but they bullshit their numbers REASONABLY so as not to bring a rise out of their subscribers for not getting the numbers they claim. P1 is just looking for a lawsuit in their hands.

semua boleh...

I agree.

I dont want "PROOf OF CONCEPT" that my Wiggy can achieve UP TO 10Mbps, I want a reasonable number (? Mbps) that I can rely on regular basis when I am out and about in KL using this service. I can stand right next to the P1 Paddock at their HQ and get 100Mbps for all I care, but I'm not going to live, eat and sleep there, am I?

no surprise la, this is the current world business practise. even though i think if my area got wimax, i will join it.

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Added on April 11, 2009, 11:35 pmagreed

This post has been edited by jimlim007: Apr 11 2009, 11:35 PM

actually foreign country isp also have "best effort" practice, but mostly is like streamyx means that they can provide at least 70-80% service of the package subscribed. so i think this so called 10Mps package is totally a lie. even some people said that just think that as a marketing strategy, i still said is a very bad strategy cause i believed most of the people will just think that P1 is a bad isp instead of gain faith of its future growth.

Bad practise. Their promoted services that their cannot give. That what we call a big liar. This bad practise can be a cancer in malaysia business.

anyone tested???
whats ur best speed...??
ur lowest speed??
average?? (not best + low /2) ur average

wawasan 2020, MSC woh.... with this culture and business practise conn ppl? consumer doesn't have even a protection to guarentee what they subcribe go back 1998

imagine u have a big ass tap in your house (30cm in diameter) but if the pipeline connecting your house to the water company is only half inch indiameter, do you expect water to be gushing through your big ass 30cm dia. tap? it will only trickle.

yes the wimax protocol and specification indeed can go up to speeds of 30Mbps. but it is only from the base transmission station (BTS) to the user.
if the link or pipeline from the BTS to its hubsite or mothership is small do not ever imagine for it to hit speeds of 30Mbps.

as for mr stringfellow case, i bet the link from the indoor BTS to P1 hub is super duper large to get 8Mbps real time.
bugs P1 to increase their link capacity and then only you can see 30Mbps my frens.

but i still have to congrutulate P1 for such a fast roll out. do u know technical works for BTS only started in late 2007 and they launched in the middle of 2008? since then i already know that their best speed was going to be in the range of 1Mbps to 3Mbps.

i'm not from p1, but i'm just a lowly contractor doing all the low end job way back in 2007 for them.

This post has been edited by kai_rel: Apr 12 2009, 12:04 AM

Thank you Topic Starter for providing us fence sitters with such Incriminating evidence. It serves as a lesson to those who went to the PC Fair expecting something good will be fooled like donkeys if they have not read this.

It'll be good to pass the message around; as word of mouth hurts more. And lets see how their company respond and spin damage control on their PR side. Major disaster already in the making.

If this continues, their business license needs to be revoked and blacklisted for such false and misleading advertising. It'll be a class action law suit against them and perhaps setting a precedent for other broadband providers who try to con the regular joe out in the street.

We are not as stupid as you think we are Broadband Companies. Please please please improve on your broadband infrastructure. It doesn't hurt to invest more to improve on your services. After all, that amount of money invested in marketing shouldn't go to waste.

but.. is this wimax.. also get the speed from TM as well..
what is the speed for our malaysia internet backbone currently?
can it support so many users with 10mbps.....
i doubt on that..
lucky i din sign up for the package just now...

This post has been edited by snoopyguy: Apr 12 2009, 12:41 AM

Misleading advertisement.
With my Wiggy, It's Always Fast (Fastest. Wireless. 10mbps)

Yes, some of you have wised up. Good for you. But it is unethical to advertise "Always Fast" when it is not true. Plainly it is cheating. Big corporations bullying on the small guys. What happened to Power to the People?

See, you know because you are privy to this info, but how many of those potential subscribers, and those ALREADY subscribing like me, knows this insider info?

Again, to reiterate, my beef is with the claims, not with the technology itself. I wont feel as much cheated if they claimed 4/5Mbps "on best effort basis" and I'm getting 2/3Mbps on regular basis.

IMHO this whole hoopla are started from management. This cluster fvck starts from high up in the management so high that they actually need a miracle to fix it.

I thinks here's hows their meeting goes.

Managment team : we need more capital in order to cover wider area (translation : moar moolah for ussss)

Sales team : sure. lets say we can provide 50MBps for anyone and we'll look like a champion of ISP.

Techincal team : Wtf. that's crazy. you do know we're already overselling as it is already. Promoting that kind of shits is a lawsuit in the making.

* silent from the management and sales team.

Management team : Look, you either one of us or gtfo-ed gg from here.

Techincal team : sigh sure. Tone it down to 10Mbps and dont fvcking forget to put the "best-effort basis". We are training monkeys downstairs just to say that and hang up the phone.


I kid you not.

This post has been edited by Uzumaki NaruTo: Apr 12 2009, 12:45 AM

You're welcomed. I'm just doing my civic duty. I don't like being cheated, and I don't want others to fall into the same trap as I am in. I am still lucky I can still get out of this trap by exercising my refund rights within 7 days.

You can still get away from this with the refund within 7 days.

That's semantics, play of words, so they can weasel their way out of that. But those speedtest figures dont lie. Those figures directly implicate them against their claims.

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Added on April 12, 2009, 12:48 amWould not want to start speculating on the what-ifs, so I'd refrain from speculating that it is as such during its planning stage.

I am more than willing to be the guinea pig, the early adopter, who by the way always get the raw end of the deal, but please stay reasonably well within your claims lah! If you claim 10, gimme 6/7! You claim 10, I get 1/2, of course I'll get medieval on your ass!

This post has been edited by stringfellow: Apr 12 2009, 12:48 AM