QUOTE(Only_Human @ Feb 23 2009, 11:09 PM)
no notice no announcement ~
now we all still duno wat happen ?
Please see one of my previous posts.
As I was told this afternoon, there is a problem with their international link to US which is supposed to be fixed by 25th. There was no announcement about this. The customer service did not give out this info since they were not updated on this. If you call 100 now, they will tell you the same thing ans they were updated this afternoon also.
It appears to be that the problem with the international link that happened on the 10th which was fixed around the 20th did not solve the whole problem. So they have to still work on it now. Whether it is due to TM's own routing problems etc, we don't know. Whatever it is, it needs to be fixed.
I don't see anything confidential about this. What is unacceptable is that they do not bother to inform their customers or make an announcement on their website.
I have already told them that I want to request a refund and that TM should refund all their customers for a service which is way below what is expected. I will email them the same request.
I suggest everyone email and ask for a refund. Maybe that is the only way they will realise they have to pay attention to their customers.