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Downtime The "extreme Screamyx slowdowns" Thread, Internet too slow ? Keep us up to date

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tech3910
post Feb 21 2009, 08:55 PM

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QUOTE(MX510 @ Feb 21 2009, 08:49 PM)
Go to www.tm.com.my and click on complaint
*
if only i can load tm.net @ the 1st place..........
tech3910
post Feb 22 2009, 07:22 PM

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QUOTE(sieg_wahrheit @ Feb 22 2009, 07:10 PM)
yeah! just got 60.49 ip. im getting my normal dload speed back. im never gonna shut down my modem again
*
QUOTE(chris2k4 @ Feb 22 2009, 07:20 PM)
getting 60.49.xx.xxx nod.gif after trying few times so it back to normal the dload speed  whistling.gif
*
wat is the location of the port?

check here:
http://www.checkip.org/

PJ?


tech3910
post Feb 22 2009, 07:52 PM

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i'm using 60.50 now.
luckily, utube is perfectly fine.

as far as i know, only 60.48 & 60.49 is fine.
tech3910
post Feb 22 2009, 08:17 PM

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QUOTE(mrsmile @ Feb 22 2009, 08:08 PM)
what can be done if we call 100? are they gonna solve this problem and improve the speed?
*
dun bother.
their CS is stupid anyway, i bet dey dun even browse the net.

tech3910
post Feb 22 2009, 11:03 PM

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QUOTE(iiora @ Feb 22 2009, 11:02 PM)
another hour to go? said to be up by 12...
*
dey better f***ing get dis done............
or i'll call again @ 0001
tech3910
post Feb 23 2009, 01:59 PM

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QUOTE(LeechFever @ Feb 23 2009, 01:33 PM)
yep they are definitely capping it though in a unusual way. Download is super slow (plan to downgrade since there's no change in speed anyway in terms of storage/month).

But youtube is fine for at least 3 times of streaming then after that the speed drop to almost nil. I have a feeling that they cap a download site if it is found that the user may potentially over do it, not sure how that works though.


Added on February 23, 2009, 1:35 pm

Give him 2 to 3 weeks then see how. There's also the possibility that they are capping out speed once certain amount of download storage is reached. Just tht they nvr bother telling us.
*
dey cannot do this.
the contract clearly stated there will b no download cap.
tech3910
post Feb 23 2009, 07:49 PM

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my port can nvr get 60.4x...................... cry.gif
tech3910
post Feb 23 2009, 07:58 PM

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QUOTE(Mooshi @ Feb 23 2009, 07:50 PM)
SLOW since Friday....BT slow, RS slow...now even surfing also slow!!!! doh.gif

Wat to do...maybe call them later. And call everyday!!!
*
i edi call dem everyday.
i know its useless, since i cannot on9, i call the CS to amuse me.
listen to their crappy ans to my question........ rolleyes.gif
tech3910
post Feb 23 2009, 08:09 PM

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i just receive my email.

CODE
Dear Mr. xxx (confidential)

Thank you for bringing this matter to our attention.

We write in response to your e-mail dated 21st February 2009 pertaining to the matter above.

We refer to your rebate request regarding on slow connection issue. Kindly be informed that we already proposed a rebate and we wish to inform that the adjustment has been approved by our management on 23rd February 2009 with amount of RMxxx. Kindly refer to your next TM bill for future clarification.

Pertaining to your slow connection issue, please be informed that we have forwarded this matter to the relevant department to proceed with further investigation pertaining to the issue as we found the issue has not been resolved yet. We highly appreciate your co-operation to give us some time to conduct a thorough investigation and we will do our best to solve this matter.

We hope the above reverts to your query.

For further assistance or feedback, kindly e-mail us at: help@tm.com.my.
Alternatively, you may also contact TM at 100 and select "Internet Services".

Thank you.


Regards,
Aida Hafiza
Customer Care Support,
Contact Center Management & Internet Services,
Customer Service Management, TM Retail.

www.tm.net.my


This post has been edited by tech3910: Feb 23 2009, 08:12 PM
tech3910
post Feb 23 2009, 08:23 PM

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QUOTE(ccc03 @ Feb 23 2009, 08:18 PM)
This is getting very irritating. You all said it right esp when we have to work using the net. TM didn't even bother telling us anything.

Thinking that we will forget what happen if they don't tell anything.
*
i ask dem what is causing these problem.
dey said its confidential, cannot tell.

i doubt dat dey actually figure out the problem yet.
tech3910
post Feb 23 2009, 08:30 PM

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bellow r the email dat i initially sent to tmnet.

QUOTE
Dear Sir / Madam,

As a Streamyx subscriber for years now, I would have to say the experience is rather bad especially pass these few days. There has been a lot of downtime occuring throughout the year and non of those downtime were prior inform. Thing gone bad to worst since early February this year. Downtime hapens frequently which usually lasted for few hours @ once.

But lately, from 20/FEB/09, about 12pm till now, the internet has been extremely slow. I'm having dificulties loading certain internation and local site.
Few hours downtime is acceptable but few days of painfully slow internet is totally ridiculous. Not just me, but every single Streamyx subscriber is having dificult time right now.
The bandwidth monitor graph on my computer shows the bandwidth is highly unstable, jumping up & down. Downoading from some filesharing site like Rapidshare & Megaupload is ridiculous slow @ just 5KBps. This speed is even slower compared to dail-up.

Couple of links from the most famous IT forum in Mlaysia bellow will can tell you how Streamyx users around Malaysia think about Streamyx service.
http://forum.lowyat.net/topic/830135
http://forum.lowyat.net/topic/943607
http://forum.lowyat.net/topic/943267
http://forum.lowyat.net/topic/943241

Following is another issue that I want to bring up.
I initially signed for 1MB/1024Kb package (RM88/month without modem). Following are the information on my streamyx account.

Registered name: xxx (confidential)
Home fix line number: xxx (confidential)
Streamyx account: xxx (confidential)

I have been using Streanyx 1MB line for years now and throught all these time, I've never enjoy full bandwith, in contrast, the speed has actually reduce over time.
Now, i usually get ~850kbps, thats >150kbps shy from 1MB. You might argue that I'm getting >80% of the badwidth but bare in mind that i did not pay 80% of the monthly bill, rather 100%.
Before this, when I just subcribe the 1Mb line, I can get around >900kbps of bandwidth, in a year time, it reduces to ~850kbps. Performance degration is unacceptable.
I felt likeStreamyx has cheated me by not fulfiling the promise of BROADBAND that Streamyx initially promised.

In my oppinion, there should be a rebate for all Streamyx user because of this nationwide downtime which lasted for not hours, but days.

Following are my requests to improve Streamyx broadband experience:

1) More bandwidth - I know that bandwidth allocation is highly dependent on location & port. Certain location, like some of my friends, they can get >1MB out of their 1MB line. I will be thankful enough if i actualy get just 1MB that i paid for.

2) Reduce payment - I'll have to say that currently, I DID NOT get what i paid for which is 1024kbps of bandwidth. I know that payment reduction can be done loing at those promation package which can offer RM77/month for a 1MB line.

I will be expecting possitive reply as soon as possible. I can be contacted via this e-mail, or my handphone number, xxx-xxxxxxx.

Signed by,
A very unhappy Streamyx user.


Following r the reply from dem.

CODE
Dear Mr. xxx (confidential),

Thank you for bringing this matter to our attention.

We write in response to your e-mail dated 21st February 2009 pertaining to the matter above.

We refer to your rebate request regarding on slow connection issue. Kindly be informed that we already proposed a rebate and we wish to inform that the adjustment has been approved by our management on 23rd February 2009 with amount of RM112.50. Kindly refer to your next TM bill for future clarification.

Pertaining to your slow connection issue, please be informed that we have forwarded this matter to the relevant department to proceed with further investigation pertaining to the issue as we found the issue has not been resolved yet. We highly appreciate your co-operation to give us some time to conduct a thorough investigation and we will do our best to solve this matter.

We hope the above reverts to your query.

For further assistance or feedback, kindly e-mail us at: help@tm.com.my.
Alternatively, you may also contact TM at 100 and select "Internet Services".

Thank you.


Regards,
Aida Hafiza
Customer Care Support,
Contact Center Management & Internet Services,
Customer Service Management, TM Retail.

www.tm.net.my


Write ur own letter, dun copy mine...................

This post has been edited by tech3910: Feb 23 2009, 08:31 PM
tech3910
post Feb 23 2009, 09:17 PM

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my plan.

overthrown government - hope new government will allow more ISP.

if fail - migrate.
tech3910
post Feb 23 2009, 09:22 PM

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QUOTE(Phoenix Red @ Feb 23 2009, 09:21 PM)
does anyone know actually wth is going on?
*
i called & ask dem, dey said is confidential, no telling.

my hypothesis is dey haven't figure out the exact problem.

This post has been edited by tech3910: Feb 23 2009, 09:23 PM
tech3910
post Feb 23 2009, 09:28 PM

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QUOTE(borgkye @ Feb 23 2009, 09:26 PM)
One thing puzzled me, why does this thing only affect direct download and internet surfing, torrent download is not affected at all (in my case, i don't know about other people).
*
certain ip range is not effected.

those which effected, not every site, only certain, mainly international site.
tech3910
post Feb 23 2009, 09:45 PM

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I CANNOT LOAD bit-tech.
UK site.
tech3910
post Feb 23 2009, 11:45 PM

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QUOTE(andrew9292 @ Feb 23 2009, 11:42 PM)
y submitting complain here have to select race as well?
racist?
tech3910
post Feb 24 2009, 12:18 AM

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QUOTE(ZeratoS @ Feb 24 2009, 12:15 AM)
lmao, all the best.  nod.gif

Started like this >  shakehead.gif
Became like this >  mad.gif
Then this >  vmad.gif
Now this >  doh.gif

Ya allah, I wanna watch Nodame Cantabile also CANNOT. 1/4 parts also can't stream fully  doh.gif

to be honest, im doubting it has anything to do with hardware (or undersea cables), methinks ini ada kaitan with gomen and beee annneee.
*
moneyflies.gif moneyflies.gif moneyflies.gif
tech3910
post Feb 24 2009, 12:27 AM

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QUOTE(andrienne @ Feb 24 2009, 12:23 AM)
like that also you can kaitkan with the politics  doh.gif

i feel like a total ripoff by them. can't even go stream my favourite dramas! not like i am illegal downloading! haihs.
*
coz wen people hate BN, anything dey do is bad, & anything wrong happens is their fault............... laugh.gif
tech3910
post Feb 25 2009, 02:29 PM

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yup, bck to normal................ rclxms.gif

so, izzit tmnut fault, or under see cable shit?
tech3910
post Feb 25 2009, 03:02 PM

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well, throughout dis downtime, i learned something very very important.

i found an oversea proxy which is very very fast.
even wen screamyx is not down, the proxy still is faster den normal screamyx speed.................. rclxms.gif

now doens't matter wat ip range i get, dat VPN will settle my problem.
fast DL + fast browsing.......... thumbup.gif

This post has been edited by tech3910: Feb 25 2009, 03:03 PM

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