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 Troubleshooting disabled/suspended iTunes accounts, Post your concerns/woes/comments here.

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e_trade_pj
post Apr 1 2009, 12:02 AM

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QUOTE(setoyo @ Mar 31 2009, 09:52 PM)
Last time, only got 1 reseller itunes card only in lowyat forum...
*
but now kena suspend also..

This post has been edited by e_trade_pj: Apr 1 2009, 12:03 AM
frequency
post Apr 1 2009, 01:17 AM

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So far my acccount still ok
I bought my itunes gift card from the a Phone/Accessories dealer in Giant Kelana Jaya..

My coll is going to US soon, hopefully will ask him grab some back here..
mysticaldodo
post Apr 2 2009, 09:00 PM

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My account just got suspended. Just send an email to Apple sad.gif

Yes, I bought the Itunes codes from one of the resellers here.

This post has been edited by mysticaldodo: Apr 2 2009, 09:00 PM
Ndrew
post Apr 3 2009, 09:38 AM

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alright, that's it... ebay here i come... better pay more now than regret later.....

mysticaldodo, hope your account will be ok and you won't lose all your applications....
mysticaldodo
post Apr 3 2009, 10:36 AM

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QUOTE(Ndrew @ Apr 3 2009, 09:38 AM)
alright, that's it... ebay here i come... better pay more now than regret later.....

mysticaldodo, hope your account will be ok and you won't lose all your applications....
*
They got back to me. My account is under investigation due to the fraudulent nature of the credit. They even advised me to setup a Malaysian account for future use hmm.gif

i am still waiting to hear the fate of my account but the way I see it, it will be suspended sad.gif

Once I obtained the confirmation I will contact the seller personally for reimbursement.

I'm just worried about my TV show purchases. I did not purchase any applications.


EDIT:

I phrased it wrongly. The Itunes correspondent told me 'In addition, it has been determined that you are accessing the United States iTunes Store from outside the intended region. For future use of the iTunes Store you will need to create an account for your own country using correct billing information'

They didn't specifically say to open a Malaysian account. Sorry for the mix-up

This post has been edited by mysticaldodo: Apr 3 2009, 01:27 PM
Ndrew
post Apr 3 2009, 11:47 AM

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Sorry to hear that man... i guess Apple is really cracking down on all the fake itune credits out there... Well, nothing you can do now but wait and pray... :-(
jady
post Apr 3 2009, 12:09 PM

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how they know you're Malaysian?
ebay
post Apr 3 2009, 12:37 PM

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QUOTE(jady @ Apr 3 2009, 12:09 PM)
how they know you're Malaysian?
*
yeah, been wandering too. so far my acc still ok. i guess it's can also depends on lucks. sweat.gif

syivese
post Apr 4 2009, 08:06 AM

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It is actually easier to contact them through the Live Chat @ ITunes. My account was disabled before and I got them working on it within minutes through the live chat. As for the account, mine is registered under US too but because I used to tie it to a US address and valid US cc, they never questioned about the region.
Ndrew
post Apr 4 2009, 05:01 PM

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hey guys, anyone of you ever receive any billing receipt from itunes? Like a receipt detailing all the apps you bought/downloaded? I just received one to my email detailing my downloads from the app store for the past few days.. previously i've never received something like this...

Could this be Apples' way of checking whether you're really in US? I'm not sure whether they sent a physical copy of the receipt to the address you use when you created the account...

or mayb it's just something they implemented recently? Can anyone shed some light on this? thanks!


e_trade_pj
post Apr 4 2009, 05:23 PM

Buy the best and you only cry once.. :)
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QUOTE(Ndrew @ Apr 4 2009, 05:01 PM)
hey guys, anyone of you ever receive any billing receipt from itunes? Like a receipt detailing all the apps you bought/downloaded? I just received one to my email detailing my downloads from the app store for the past few days.. previously i've never received something like this...

Could this be Apples' way of checking whether you're really in US? I'm not sure whether they sent a physical copy of the receipt to the address you use when you created the account... 

or mayb it's just something they implemented recently? Can anyone shed some light on this? thanks!
*
just to inform you that your credit has been deducted because of what u purchased..just like a receipt..
but they don't sent any physical copy of the receipt..

Ndrew
post Apr 4 2009, 05:38 PM

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ooh, ok... coz i haven't purchased anything yet so far, only been downloading the free apps... and only recently i received something like this... hahaha...

thanks for your clarification!
e_trade_pj
post Apr 4 2009, 05:41 PM

Buy the best and you only cry once.. :)
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QUOTE(Ndrew @ Apr 4 2009, 05:38 PM)
ooh, ok... coz i haven't purchased anything yet so far, only been downloading the free apps... and only recently i received something like this... hahaha...

thanks for your clarification!
*
yes, whatever u got from iTunes Store, include the free items..

baretta
post Apr 4 2009, 08:07 PM

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Since yesterday, i still cannot access my account.... it just searching like forever..
googlefreak
post Apr 4 2009, 11:15 PM

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itunes acting like crazy nowdays, friend of mine have same problem like u, baretta
e_trade_pj
post Apr 4 2009, 11:37 PM

Buy the best and you only cry once.. :)
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QUOTE(googlefreak @ Apr 4 2009, 11:15 PM)
itunes acting like crazy nowdays, friend of mine have same problem like u, baretta
*
actually this is the action there will take which is involve of fraudulent..
bryanyeo
post Apr 5 2009, 12:08 AM

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I have a question,
For example if i have 200USD in my acc, but then if got 15USD is suspected bought from stolen Credit Card, then apple will erace 15USD or 200USD?
e_trade_pj
post Apr 5 2009, 12:22 AM

Buy the best and you only cry once.. :)
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QUOTE(bryanyeo @ Apr 5 2009, 12:08 AM)
I have a question,
For example if i have 200USD in my acc, but then if got 15USD is suspected bought from stolen Credit Card, then apple will erace 15USD or 200USD?
*
as what the supplier told me..if the iTunes system found any fraudelunt of your account, they will forfeit all the balance of your credit, but your account still reamin, just no more credit and have to purchase or redeem again, unless u can prove to them your proof of purchase..but if this happen in malaysia..i also no idea how to proof..
bryanyeo
post Apr 5 2009, 12:28 AM

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Wah, means a lot of balance in the account is not a good thing too...
e_trade_pj
post Apr 5 2009, 12:36 AM

Buy the best and you only cry once.. :)
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QUOTE(bryanyeo @ Apr 5 2009, 12:28 AM)
Wah, means a lot of balance in the account is not a good thing too...
*
if the user make sure is get from the proper way, it shouldn't be worry of this..


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