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 Troubleshooting disabled/suspended iTunes accounts, Post your concerns/woes/comments here.

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Clarencerx
post Apr 5 2009, 12:18 PM

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Once the account is being disabled,dont even hope to get the remaining balance even if the remaining credits are legit.

I got both of my account suspended before.When apple reply me,the enabled my account back but the remaining credits there are no more.

but all the apps and games that we bought still useable,apple said that if the same problem happens again,my account will be totally BANNED..

Good luck guys
baretta
post Apr 5 2009, 10:32 PM

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QUOTE(e_trade_pj @ Apr 4 2009, 11:37 PM)
actually this is the action there will take which is involve of fraudulent..
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Problem due streamyx problem. Using celcom 3g just fine. Tq.
teikwing
post Apr 6 2009, 01:37 AM

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mine was disabled few days back due to iTunes Gift Card linked to fraudulent credit card transactions. gift card bought from a fellow LYN forummer (new member). just got it enabled in 15 minutes by chatting with one of the iTunes Support staff via iTunes Live Chat. remaining credits (just a small amount) is gone but i was allowed to keep an app purchased using the gift card, able to receive future updates & sync it, although i need to re-download it.

and just a reminder, do not ever purchase any iTunes Gift Card with an amount in RM which is equivalent to its value in US$ (eg. $100 for RM100). i can assure you these cards are obtained through fraudulent ways. (it's totally impossible for a seller to get those gift cards at such low cost, use your common sense). i've learn my lesson and i'm glad the amount that was forfeited wasn't a lot.

This post has been edited by teikwing: Apr 6 2009, 01:39 AM
Clarencerx
post Apr 9 2009, 12:03 PM

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QUOTE(teikwing @ Apr 6 2009, 01:37 AM)
mine was disabled few days back due to iTunes Gift Card linked to fraudulent credit card transactions. gift card bought from a fellow LYN forummer (new member). just got it enabled in 15 minutes by chatting with one of the iTunes Support staff via iTunes Live Chat. remaining credits (just a small amount) is gone but i was allowed to keep an app purchased using the gift card, able to receive future updates & sync it, although i need to re-download it.

and just a reminder, do not ever purchase any iTunes Gift Card with an amount in RM which is equivalent to its value in US$ (eg. $100 for RM100). i can assure you these cards are obtained through fraudulent ways. (it's totally impossible for a seller to get those gift cards at such low cost, use your common sense). i've learn my lesson and i'm glad the amount that was forfeited wasn't a lot.
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Where is the itunes live chat that u guys are mentioning about?hmm....cant find it. sweat.gif
teikwing
post Apr 9 2009, 12:44 PM

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QUOTE(Clarencerx @ Apr 9 2009, 12:03 PM)
Where is the itunes live chat that u guys are mentioning about?hmm....cant find it. sweat.gif
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it's available at iTunes Store Support page. 8am-8pm US time.
mysticaldodo
post Apr 9 2009, 04:00 PM

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Its confirmed cry.gif .

My Itunes account has been disabled indefinitely ohmy.gif . They advise me again to open an account in my 'own country'




Interesting point to note is that due to the fraudulent nature of...blah...blah...blah...I am unable to access my purchased contents and make future purchases. Now, what in the world does that mean? I'm still able to play all my purchases. It isn't disabled in any way! Just for extra measure, I have backup my purchases to my Ipod and Macbook.

Another thing, a few days after Apple told me they disabled my account, I received a notice from Apple that the latest episode of a TV series (I bought the season pass) was available for download. Using my Itunes account, I was able to download the latest episode and watched it even when my account was disabled.

I'm going to bring up the matter with the reseller to refund the remaining credits. My concern is will Apple somehow locked my purchases in the future?


edit. change some words for clarification

This post has been edited by mysticaldodo: Apr 9 2009, 09:08 PM
nokia2003
post Apr 9 2009, 04:18 PM

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QUOTE(mysticaldodo @ Apr 9 2009, 04:00 PM)
Its confirmed  cry.gif .

My Itunes account has been disabled indefinitely  ohmy.gif . They advise me again to open an account in my 'own country'
Interesting point to note is that due to the fraudulent nature of...blah...blah...blah...I am unable to access my purchased contents and make future purchases. Now, what in the world does that mean? I'm still able to play all my purchases. It isn't disabled in any way! Just for extra measure, I have backup my purchases to my Ipod and Macbook.

Another thing, a few days after I received my first response from Apple, I received a notice from Apple that the latest episode of a TV series (I bought the season pass) was available for download. Using my Itunes account, I was able to download the latest episode and watched it.

I'm going to bring up the matter with the reseller to refund the remaining credits. My concern is will Apple somehow locked my purchases in the future?
*
hmmm... i'm so sorry to be the one bursting your bubble. but IF your account has been disabled indefinitely, you will not be able to update your applications anymore (despite backing them up). however if it is any consolation, you can still use the purchased apps.

my advise to your last statement, is to create a brand new account and have a new start again.


*disclaimer: the above statement is only applicable if apple did suspend your account.

This post has been edited by nokia2003: Apr 9 2009, 04:18 PM
Clarencerx
post Apr 9 2009, 07:39 PM

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Hmm...This is my third account that apple has suspended...Emailed Apple and waiting for their reply...T.T
mysticaldodo
post Apr 9 2009, 09:04 PM

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If the locked down applies only to applications, then its no biggie for me since I did not purchase any applications, only TV shows and music. I guess I have to reinstall all the free applications from my new account.

I just hope they let me download the next episode of Friday Night Lights. Its the final episode for the season! cry.gif
Clarencerx
post Apr 9 2009, 09:49 PM

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QUOTE(mysticaldodo @ Apr 9 2009, 09:04 PM)
If the locked down applies only to applications, then its no biggie for me since I did not purchase any applications, only TV shows and music. I guess I have to reinstall all the free applications from my new account.

I just hope they let me download the next episode of Friday Night Lights. Its the final episode for the season! cry.gif
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Bro,how many times has ur same account been suspended?
mysticaldodo
post Apr 9 2009, 09:54 PM

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QUOTE(Clarencerx @ Apr 9 2009, 09:49 PM)
Bro,how many times has ur same account been suspended?
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Only once
Clarencerx
post Apr 9 2009, 11:03 PM

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QUOTE(teikwing @ Apr 9 2009, 12:44 PM)
it's available at iTunes Store Support page. 8am-8pm US time.
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its 8am in us already but i dont see the live chat...do u see it?


Added on April 9, 2009, 11:56 pmFound the live chat already..

Itunes account enabled within 20 mins chatting with the person.

Thanks teikwing for providing me with information

This post has been edited by Clarencerx: Apr 9 2009, 11:56 PM
furryfeline
post Apr 10 2009, 10:28 AM

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hi guys!

just want to share my own experience. i got my itunes account suspended due to illegal itunes code bought from here. Lost USD 30 of itunes credit cry.gif .luckily i can still access my download files but still i wasted USD 30. i guess this amount is small lah compared to other members who have bought more than that.

however my account was reactivate a day after my account was suspended and i dared myself to top up another USD 50 (bought from reliable LY forumer) and straight away did my download activities by leaving a credit of USD 0.01 brows.gif

manyak takut oi sweat.gif don't want money wasted again

Clarencerx
post Apr 10 2009, 11:37 AM

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QUOTE(furryfeline @ Apr 10 2009, 10:28 AM)
hi guys!

just want to share my own experience. i got my itunes account suspended due to illegal itunes code bought from here. Lost USD 30 of itunes credit cry.gif .luckily i can still access my download files but still i wasted USD 30. i guess this amount is small lah compared to other members who have bought more than that.

however my account was reactivate a day after my account was suspended and i dared myself to top up another USD 50 (bought from reliable LY forumer) and straight away did my download activities by leaving a credit of USD 0.01  brows.gif 

manyak takut oi  sweat.gif don't want money wasted again
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My first itunes account got suspended when i have USD11xx remaining...
Second account had USD9xx ..
Third account had USD5x..

Yes we still can access the files we downloaded and can even update them in future.The first time your account gets suspended,apple will re-enable it for you.

But if apple suspends you the second time, your account will be permanantly BANNED and you wont even be able to receive future updates for the apps or games..

Leaving USD 0.01 is not the way bro..just hope apple dont detect it and ban ur acc..

Cheers
NXaqua
post Apr 10 2009, 01:09 PM

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Hi guys,

My friend is now in US. Can you guys share with me how is it for him to buy the iTune gift certificate i.e. from any of the US Apple stores?
nokia2003
post Apr 10 2009, 01:41 PM

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QUOTE(NXaqua @ Apr 10 2009, 01:09 PM)
Hi guys,

My friend is now in US. Can you guys share with me how is it for him to buy the iTune gift certificate i.e. from any of the US Apple stores?
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Yes. That will work too, or alternatively you can use his american based credit card.
Clarencerx
post Apr 10 2009, 03:07 PM

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QUOTE(NXaqua @ Apr 10 2009, 01:09 PM)
Hi guys,

My friend is now in US. Can you guys share with me how is it for him to buy the iTune gift certificate i.e. from any of the US Apple stores?
*
Ask him to go Target or apple store there..u can walk in and buy.
tishaban
post Apr 10 2009, 03:26 PM

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One thing to remember, iTunes gift certs are taxed in places that have local sales tax.

evrythincool
post Apr 11 2009, 11:00 AM

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looks like we can't get any giftcards here anytime soon
NXaqua
post Apr 12 2009, 09:12 AM

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Thanks for the info,guys.

By the way,once I obtain the iTunes gift certificate,I presume I have to log in and create a US's address for US Apple Store to recognise it,right?

Then only I hook up with my newly bought 3g Iphone...

Sorry for this questions as I ve googled in this forum but could not find specific answer.Thanks,again



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