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 ~~~ ☻☻ Celcom Fan Club 013/019 Version 2☻☻ - ~~~

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SUScitacitata
post Mar 15 2016, 05:28 PM

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QUOTE(nexona88 @ Mar 15 2016, 05:23 PM)
Normal problem faced by many celcom users  devil.gif

thanks to people port in to celcom, network cannot cope the demand  cool2.gif
*
so report to MCMC? or just wait for them to upgrade
OKLY
post Mar 15 2016, 05:40 PM

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QUOTE(citacitata @ Mar 15 2016, 05:28 PM)
so report to MCMC? or just wait for them to upgrade
*
Lodge a complaint via their online customer service portal first. If unresolved after some time, then maybe you can report to MCMC to speed things up.
nexona88
post Mar 15 2016, 05:55 PM

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QUOTE(OKLY @ Mar 15 2016, 05:40 PM)
Lodge a complaint via their online customer service portal first. If unresolved after some time, then maybe you can report to MCMC to speed things up.
*
well report to CS. sure they would say device problem. die die say not their fault / network problem / try again later innocent.gif
OKLY
post Mar 15 2016, 05:57 PM

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QUOTE(nexona88 @ Mar 15 2016, 05:55 PM)
well report to CS. sure they would say device problem. die die say not their fault / network problem / try again later  innocent.gif
*
Don't call, lodge it via OCS, usually they escalate it to Level 2 support.
nexona88
post Mar 15 2016, 06:00 PM

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QUOTE(OKLY @ Mar 15 2016, 05:57 PM)
Don't call, lodge it via OCS, usually they escalate it to Level 2 support.
*
mind asking what is Level 2 support? hmm.gif
SUScitacitata
post Mar 15 2016, 06:09 PM

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QUOTE(OKLY @ Mar 15 2016, 05:40 PM)
Lodge a complaint via their online customer service portal first. If unresolved after some time, then maybe you can report to MCMC to speed things up.
*
thanks for the heads up. will do accordingly
wil-i-am
post Mar 15 2016, 06:32 PM

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QUOTE(citacitata @ Mar 15 2016, 06:09 PM)
thanks for the heads up. will do accordingly
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Dun forget to update status ya...
ace-user
post Mar 18 2016, 11:00 PM

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Hey guys so I'm planning to subscribe for Celcom first Gold but seems everyone is complaining about network congestion and signal keep switching between 3G and H+. Is it worth getting this package? I'm using an overpriced maxis package and thinking of switching. How's celcom' section coverage around KL and indoors (malls, buildings, etc)?
nexona88
post Mar 18 2016, 11:37 PM

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QUOTE(ace-user @ Mar 18 2016, 11:00 PM)
Hey guys so I'm planning to subscribe for Celcom first Gold but seems everyone is complaining about network congestion and signal keep switching between 3G and H+. Is it worth getting this package? I'm using an overpriced maxis package and thinking of switching. How's celcom' section coverage around KL and indoors (malls, buildings, etc)?
*
depend on area.

if u state which area / mall u normally go around KL, we all could help u give the coverage status icon_rolleyes.gif
!@#$%^
post Mar 18 2016, 11:51 PM

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QUOTE(ace-user @ Mar 18 2016, 11:00 PM)
Hey guys so I'm planning to subscribe for Celcom first Gold but seems everyone is complaining about network congestion and signal keep switching between 3G and H+. Is it worth getting this package? I'm using an overpriced maxis package and thinking of switching. How's celcom' section coverage around KL and indoors (malls, buildings, etc)?
*
either wait for them to further upgrade their towers or port out to other telco. that's usually the case.
krob7
post Mar 19 2016, 12:14 AM

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just wondering any here having difficulties after login Celcom Online Customer Service?
ace-user
post Mar 19 2016, 12:18 AM

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QUOTE(nexona88 @ Mar 18 2016, 11:37 PM)
depend on area.

if u state which area / mall u normally go around KL, we all could help u give the coverage status  icon_rolleyes.gif
*
Around Setapak, Pavillion, Bukit Bintang, Cyberjaya, Semenyih area? And malacca too biggrin.gif
How's celcom's indoor coverage? Tried umobile and the indoor coverage sucks puke.gif
ryosuke
post Mar 19 2016, 01:06 PM

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QUOTE(krob7 @ Mar 19 2016, 12:14 AM)
just wondering any here having difficulties after login Celcom Online Customer  Service?
*
Yes, me.. i am using firefox, once login firefox prevent me from accessing the website due to certificate problem(security). Make me now cannot pay my bill dry.gif
radi0head
post Mar 19 2016, 08:16 PM

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Anyone here using Celcom Broadband ?

Do they provide LTE Nanosim for Broadband account ? unsure.gif

OKLY
post Mar 19 2016, 09:28 PM

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QUOTE(ace-user @ Mar 19 2016, 12:18 AM)
Around Setapak, Pavillion, Bukit Bintang, Cyberjaya, Semenyih area?  And malacca too  biggrin.gif
How's celcom's indoor coverage? Tried umobile and the indoor coverage sucks  puke.gif
*
4G indoor coverage is so-so but 3G is decent.
ace-user
post Mar 20 2016, 10:20 AM

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QUOTE(OKLY @ Mar 19 2016, 09:28 PM)
4G indoor coverage is so-so but 3G is decent.
*
Sounds good to me.
Finally ported to Celcom ady! How do I check my quota info? Like maxis can dial *100#
ace-user
post Mar 20 2016, 04:21 PM

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QUOTE(nexona88 @ Mar 18 2016, 11:37 PM)
depend on area.

if u state which area / mall u normally go around KL, we all could help u give the coverage status  icon_rolleyes.gif
*
Successfully ported to Celcom but realized that in my Semenyih home connection keep changing between H and 3G T.T
Hope it doesn't affect my phone battery life.
nexona88
post Mar 20 2016, 07:54 PM

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QUOTE(ace-user @ Mar 20 2016, 04:21 PM)
Successfully ported to Celcom but realized that in my Semenyih home connection keep changing between H and 3G T.T
Hope it doesn't affect my phone battery life.
*
it's normal for connection to keep changing. Celcom network not stable innocent.gif
therain01
post Mar 20 2016, 10:34 PM

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QUOTE(ace-user @ Mar 20 2016, 04:21 PM)
Successfully ported to Celcom but realized that in my Semenyih home connection keep changing between H and 3G T.T
Hope it doesn't affect my phone battery life.
*
It's normal. It will switch to h+ from 3g when there's Internet activity.
ace-user
post Mar 21 2016, 01:38 AM

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QUOTE(nexona88 @ Mar 20 2016, 07:54 PM)
it's normal for connection to keep changing. Celcom network not stable  innocent.gif
*
QUOTE(therain01 @ Mar 20 2016, 10:34 PM)
It's normal.  It will switch to h+ from 3g when there's Internet activity.
*
so does your phone's battery take a huge hit when this happens?
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