In clarifying your concern on Fair Usage Policy, we wish to share with you that Celcom takes customer experience very seriously and we have implemented the 5G Fair Usage Policy to ensure all customer enjoy the services equally.

Customers that exceed the set 5GB allocation will not be charged extra currently. They can still enjoy their connectivity however Celcom reserves the right to manage the customers speed to a lower bandwidth.

Similarly, the speed will continue at the reduced speed allocation until the end of that particular calendar month. On the first day of each month, customer's bandwidth allocation counter will be reset to 0 and their speed will be reset back to their original subscribed speed.

Based on customer's current package, if they have subscribed Celcom Broadband Advance (3.6Mbps), the speed will reduce to 128 kbps and if they have subscribed Celcom Broadband Basic (384 kbps) the speed will then reduce to 64 kbps.

Roughly 5 gigabyte is about 1200 songs in MP3 format, or 5 two-hour movies, or 10,000 content rich websites like www.yahoo.com.

Additionally, we noted your invaluable feedback regards to 'Fair Usage Policy' with utmost concern and the issue has been extended to the appropriate department for their deliberations.

It is hoped that the above could clarify the situation.

It was a pleasure serving you and we wish to extend our heart-felt thank you for your continued patronage and contribution to Celcom.

Best regards

Norsuzila Shaari
Communique Resources Centre
Customer Service