Yes, my complaint which was filed last Thursday gets no reply until today. Though after that I discovered myself that my speed got capped. Can't they have the courtesy to tell me?

By the way, I was at the campus lab just now and suddenly everything went offline. I thought the network got disrupted so I came back and used my slow Celcom broadband. Surprisingly, it has no problem. I went to nap until now and only noticed... TM has caused problem to a lot of users, at least in the Peninsular ones... Not sure about Sabah and Sarawak.

ya.. max speed achieve around 300kBps. I've log a report to them but still no respond. I think they already fed up with all the complaints and stop solving our problem.

My mail to them has been over a month if I remember correctly and until now still no respond from them, I guess I should not put too much hope in them to reply.

I guess, better complain directly to SKMM rather than waiting for their reply

Mine wasn't really a complain but rather was an enquiry but it seems that they are not replying to it as well. I guess they just want the subscribers to call the helpline and be charged for it.

calling the helpline is foc la bro..as long as it was from celcom's num & tm fixed line..

From Celcom's website, all 1300 and 1800 numbers will be charged at 30 cents per minute. Also, you can read this for some people that were charged. Only from TM fixed line to the 100 is free for now. However it doesn't make sense if my computer is not near a telephone nor has a telephone port nearby if they need to troubleshoot and I have to be in front of the computer.

Oic.. an enquiry.. and they don't even reply to that?! DAMN! makan gaji buta btul la!

This post has been edited by de4thscythell: Feb 12 2009, 10:30 PM

call customer service..they r able to check..

lol...why dont u dial 100 from ur mobile?i just test wit my 013 num, it's foc

This post has been edited by realcheraz: Feb 12 2009, 10:54 PM

1111 free from celcom line.
1-800 toll free using tm fix line or public phone
1-300 local call tm fix line or public phone

keep on complaint don't fed up with them, make them fed up with you
if not entertain, forward complaint to skmm

Well I think most people now will just complain straight to SKMM because at least there will be a respond from them.

go ahead if they can give fast feedback and improvement, at least, dont give up

Hey people...I tried out Celcom Broadband from my room in USM (Penang) and I got connected to the GPRS one, it had 3 bars...but I couldn't load any pages...is it cos it's GPRS and not HSDPA?

Couldn't load any pages as in the browser shows you an error message? By right you will still be able to surf like normal with GPRS but the speeds will be much lower compared to UMTS and HSDPA.

try lock to UMTS first

First post here as Celcom Broadband user. Have to say it's satisfactory (using D68), although the occasional speed drop proves to be quite a hassle.


Does this technique work every time? Because I frequently get angry (and paranoid, too) at the frequent disconnection.

Also: I happened to have the chance to use my mom's broadband the other and noticed that the IP used is same as mine. It has proven to be an obstacle since from time to time I get the message that my IP is banned from IRC server for transmitting virus and trojan, which is ridiculous because I'd never even think of doing that in the first place (plus my laptop is clean whenever the message shows up). I've addressed this problem to the careline but so far I've received no response from them.

Does anybody else experience this problem, too?

why yesterday and today celcom broadband is very slow????
i cant go to google page....
after loading it show connection error lor....
how to solve it???help me
now i using free internet at my college...

The theory behind constant ping-ing is to make sure that your connection does not stay idle as sometimes the connection will be dropped if there's no activity from you.