Celcom is rubbish.

I have been using Celcom in Sungei Long (new taman) for about 6 months now and have subscribed to the unlimited RM98 package. Just recently I went to a Celcom outlet to check on why my service has been as slow as it is and they tell me that Sungei Long does not have anything more than 3G (meaning no HSPDA) so I should just use the RM68 package since nothing more than that is possible.

What the hell is that supposed to mean?

And connection is has so bloody erratic since I started using 6 months ago. It takes forever to load youtube and when it loads, it sometimes just fails and tells me page not found or times out. Takes about 5 tries sometimes to open Google even.

Why do I bear with this? Because there's no Telekom/Streamyx available in my area and Maxis is worse. I couldn't even be bothered to try U-Mobile.

Sigh.

I wish those bozos would get their butts in gear and do something about this sort of poor service.

In the first place they should have notified you that your area isn't within HSDPA coverage. The reason why it is slow is probably because like what most Celcom Broadband users are experiencing for now, dial-up kind of speeds.

hmm.... Actually I already make 2 complaint to Celcom Careline since last week, 1st complaint there say there are experienced "3G failure" in certain area as what there claim. Which there also say the next day after my complaint should back to normal. But after 1 week it still that.

And I just make 2nd complaint this Tuesday and there say will log a report and will investigating my problem.

Might think of terminate the Celcom BB if the problem still persist end of this month.

Sometimes it just have something to do with the account so at times if you terminate and reapply again things will be back to normal.

depend on coverage, if residents only cover for 3G then better take D68 plan, if HSDPA then sure for D98, anyway wireless is not always stable signal, we can only subscribe if no choice

Well the problem is they themselves did not inform when there is no HSDPA for a certain area but this is typical as they just process most applications blindly.

Even if you are on D68 and in HSDPA coverage, the pages load faster. So, don't always think that 3G area then opt for D68 because it doesn't make any difference. Actually it does, I was on D68 and in full signal HSDPA enabled area; I experienced smoother connection.

Anyway, I just got pissed off with their connection. I feel like terminating it already. What is the point paying RM 98 for a dial up speed? Since my campus labs have much much better connection, I really don't see the point spending so much for something which is not as advertised.

In campus lab again:

I feel as if I were in the Internet heaven.

Is the wireless coverage from your campus big enough that you can use it almost anywhere within the uni? If so then yes the Celcom Broadband is not really needed anymore.

waah this sucks...i know i've reached the limit already, but did you also encountered frequent disconnect from the network?

celcom maxis...their service sucksss...but we need internet...
nak x nak we ve to use ... but.......haishhh

Yes, even detectable from my apartment. I'm using desktop, that is the problem.
Anyway, hope I could get an UMPC soon, by this week hopefully... Then, can use its wireless.
Feel so tensed up now.

Have not encountered such problem so far other than the lower speeds, by far Celcom Broadband is the most stable wireless broadband I've ever used (stable as in does not disconnect often).

Well for a long term investment, getting a wireless signal booster might help for your desktop.

hey at least u get your campus maa...
if not becoz of work blocks everything nice in the net especially youtube, life would be not so bored after all.
cannot live without internet

Yes, I don't face frequent disconnection too.
Wireless signal booster? Does it help if my CPU is placed hidden under the table? Hope you could advise me on this. How much does it cost?

This post has been edited by fruitie: Feb 12 2009, 10:45 AM

Well we just have to be patient, technology in Malaysia will still improve one day, just one day.

Still unknown when is that day.

they make money loo...if you go to supermarket anywhere, they promote gila-gila and don't care you got signal or not, that why u must investigate 1st your area network before subscribe..

Be the wise user

True, they should at least provide more information too in their website. There's not much information in their website but luckily there is no contract for Celcom Broadband so at least will still able to downgrade.

they just thin k about making money....making money is first thing...
improve service is the last thing....trust me....this is their mentality.........
they bz promoting broadband n etc..but service.....haishhhh

yeah, correct..

another way before subscribe :-

1. borrow modem + cmbb from friends, and test at your area. also test different area
2. check coverage area
3. check price's plan.
4. most important, no contract, can terminate anytime if not satisfied