kdk customer service no good, call to report issue, delay many days to come......

Just wondering the KDK "customer service" efficiency is actually varying according to location?

---

Added on November 19, 2011, 10:36 pmI was quoted for the models below:
KDK K15Y6 (V Touch)
RM470

Sensa 5 (K15Z9)
RM560

I guess KL price will be cheaper & lower


This post has been edited by leeyung: Nov 19 2011, 10:36 PM

Deka X6 fan - I measured from ceiling to fan blade, about 12.5". To the bottom of the fan (the middle bit) add another 3".

So far, so good. Only moved in 2 days.

KDK malaysia is sourcing its fans from panasonic shah alam.

certain models are from china.

panasonic fan is slightly cheaper than KDK.

there are 5 panasonic authorised service center located in kl/selangor.

hi bro.. the deka what series? coz im looking for F5 and its stated 32cm too..

Q8 & Q7
X1 also long too

just curious..

anybody seen any regulator type fans that has more than 3 blades ?

i see panasonic/kdk all their regulator fan has only 3 blades..

Hi Jo_da48,

May I know what's the Height of yr ceiling? I intend to get Deka fan. Did not know it's that long.

Bayu is 4 blade, but 3 speed.

---

Added on November 23, 2011, 7:24 amDid you get the fan wobble fix?

They came change 2 out of 3 my panasonic Nami, but it still wobble bit at 5th speed (not as bad as before). Another one they claim is not fan problem. Say it due to fan hook installed by plaster ceiling contractor, when put the fan on the hook it shake a bit. Ask me fix the hook and they will come back. Dam, at that fan weight it sure share a bit. They also say the 2 replaced fan wobble a bit is also due to the hook.

After they left, i fix the 3rd fan myself. I add some weight on one of the fan blade and the wobble is not notice until 5th speed. Previous was at 3rd speed. So is not the hook.

I calling them back to proof to them.

Now, for thos consider using nami, or similar design on KDK, just take note of this quality.

This post has been edited by weikee: Nov 23 2011, 07:24 AM

Nami series fan is lighter than Bayu series fan and so a good hook position installation is required.

Panasonic has changed 2 out of 3 of your fan and the wobbling effect still persists, if u ask them to change all again, the effect will still remain.

why don't you call the plaster ceiling man to inspect the hook alignment?

A good/bad hook has direct effect to the fan performance and secondly is the additional weight added to the blade.

If a Tayar shop don't align ur new tyre, will u komplain the car no good?

Have you seen Nami mount design? it actually are much better than conventional old fan / Bayu. It can self aling straight because the mount are flexible. Like ball bearing head tripod, with weight pointing downward it will alight straight itself.

The hook have no effect, I am not sure how strong it need to be or as claim. Maybe mount onto the concrete?

They change 2 out of the 3 fan. It do improve a lot but still wobble at speed 5. Previously it was wobble at speed 3 itself. I doubt that is hook problem. And best is I put a bayu down, no problem at all. So is it still the hook?

Tire is difference, the motor is not in the wheels right? For fan, the magnetic coil is on the fan rotating portion.

technician came yesterday...Re-check and re-adjust all of my fans...two of the fans need to replace the fan blades..will meet again next week....Overall I very satisfy with their services....

fyi, I installed 5 bayu 4 blades, 1 bayu 5 blades, and 2 nami jr...

The quality now is really bad. Which fan is it need to replace? Is it Nami Jr?

BTW, is the technician mobile number 017xxx?

is Bayu 4 blades....the blades got problems...

he got mention the way used to install the bayu and nami is different..bayu one the screw need very tight but for nami the screw shouldnt too tight...

nope...mine technician is chinese and mobile number is 012xxxxxxx

haha, i got reversed instruction. Nami need to be very tight. They are non consistence.

They are not professional fan installer. I see professional fan installer came with balancing stone, and weight machine. Well that is for few thousand $$$ fan. and the length is minimal 10 feet from ceiling.

because i came back late, i only see the technician use meter ruler to measure the height of every blades from the ceiling...details have to ask my wife..

the measuring only work for Bayu cause is metal blade. Nami is composite / plastic can't bend.

ooh....ic..

anyway, he didn't complain about the hook problem...

but he said, if the fan is installed at the center of a rectangular L-Box, and the blades are near the edge of the L-Box, the wind will hit back to the fan and causes wobbling..

my 1 nami 5 blades still wobbing a bit at all speed. however my 1 nami 4 blades and 1 KDK V-tough 5 blades are ok.

do i need to call pana for service the 5 baldes nami? i dount it is the same after service after reading all yr post above.

in my opinion, at least you give them a try...the important is it is FREE service..

Don't give up before try~

wobbling a bit bit still acceptable....

This post has been edited by tiensong: Nov 23 2011, 11:36 AM