Hopefully it turned out to be good for you. Please keep us updated on whether they credit back the exact amount or charges you any processing fees..

Just check my account balance..they deposit back the amount for me already..thank God!!

they didn't charge any processing fees too..thanks for the advise guys..really appreciate it.

Just for your information, CDM refund - 3 to 7 working days, (if balancing detected amount are different from the customer provided, they will send letter to account holder), once u receive this letter, please proceed to branch to view CCTV and dispute.

If let say refund is still not successful, please don't waste time to call or visit branch, please raise complain straight away to Bank Negara Malaysia.

Bank Negara Malaysia
Jalan Dato' Onn
P.O. Box 10922
50929 Kuala Lumpur

Tel: 603-2698-8044
Fax: 603-2691-2990


ATM Cash Not Dispended, but amount deducted from your account, call customer care, they will raise dispute report.

Normally this will auto reverse back to your account, within 4 hours. (but please still call customer care to report)

Withdrawal failed on:-

MBB its self refund is 3 - 7 working days.
MEPS ATM refund minimum 30 working days.
Oversea Bank withdrawal (Local) refund minimun 30 working days.
Oversea Bank withdrawal (Oversea) refund minimun 60 working days.

**Note: if withdrawal done on Bank Islam, Bank Rakyat, Bank Simpanan National, refund is must more than 30 working days. Normally this kind of department only few people working, so, refund surely take time.

**Note: for oversea bank (oversea) refund take time, due to location, and verification issue, that's why its take time to refund.


When you facing any rude front desk, you can go Maybank2u.com, under Customer Service tab, submit your feedback, remeber to get the staff Name, department, location (if branch).

This post has been edited by David185: Nov 14 2009, 01:02 PM

It looks to me all the problematic machines are Maybank's. Been googling around and many people complained on their blog that Maybank ATM is not dispensing any money and the amount of money requested has been deducted from their account. Hopefully Maybank will rectify this soon.

So far i have never heard anyone complains about other banks' ATM such as CIMB Bank, Public Bank, RHB Bank etc. CIMB Bank ATM should be quite reliable as the maker (Wincor Nixdorf) of the ATM is also the one that responsible for servicing all the CIMB Bank ATM in Malaysia.

I also kena..Last thusday december 10th went to bank in rm4000 to my friend.....put in the money then the machine counting and couting then suddenly the screen display 'out of service' quickly call the staff..they give a form and then i submit the form....wait until now... my friend still havent get the money....go to branch they say must wait..wait... duno when only can settle the money...stupid maybank...

This post has been edited by chung7572: Dec 14 2009, 03:32 PM

this just happen to my mom , 1130pm 14 of Dec,Alliance Bank Kuantan, my mom called me, said that the CDM out of service during half way of transaction, call customer service but nobody pick up, my mom called the bank manager, guess he sleep dy, didnt pick up, went to his house look for him, nobody open door, end up go police station make report because sked the $$ didnt bank in successfully into the machine and pop out and taken by others..one advice, never bank in after office hour, you may happen to be the unlucky 1..

Hi ynnosc,
How's ur case already?

I'm facing same problem now. Google around and found having same victim.

I face this problem in Maybank kuching here.

I banked in money batch by batch (think of click done after put in all the notes). then suddenly return all the money(?) without counting sound.

after that i tried to bank in with smaller amout. but found out the amount is less than what i deposited.

Complainted to officer there immediately. but there is no action. telling me only KL office ( i dont know what office) can monitor. wow.. so advance? they still let ppl to continue use the CDM. The CS telling me they will bank in 3 days after . But nothing. after follow up. they said no such amount missing. the Machine log showned everything is fine.

I complainted to BNM. seems like useless as well. they only look at CDM Machine log only. I am running out of idea now.

Anyone else have the problem solve?

I had a bad experience which CIMB atm machine.
I withdraw RM500 but money comes out lack of RM50. It happened in the midnight and no one I can complaint.

Money come out lack of RM50? What do you mean?

You can call their hotline to file a complaint.

hey guys,
ex maybank staff here
if the machine goes out of service and you want a refund,
actually have to wait a few days because need to do balancing

just go into the branch and make a report. kinda sucks if we broke and need the money

Just report the thing early next morning .

Happened to me once but thank god still office hour so they can do a report.

Write a form and state how much it is stucked in there and they will deposit the money back to you by the end of the day.

Wanna ask regarding the Cash Deposit Machine. I tried to bank in money for my car's HP loan since yesterday but it says " The payment is not accepted".
Just now I tried again, same thing happen. But when the money is used to transfer to other Maybank account, the transaction went smoothly.

Questions:

1. Is it something wrong with my account (HP loan)? I never miss paying my car monthly installment
2. Due to CNY, the transaction is closed for a while?

Usually how you make repayment to the HP? Not sure if the CDM is able to accept such payment type.

I always make my payment online using M2U.

This post has been edited by David83: Jan 29 2011, 09:43 PM

I always use CDM to pay the installment.
No problem whatsoever. But only this month. Will try again tomorrow, otherwise, I will call Maybank to clear my doubts.

I accidentally inserted a RM500 note instead of RM100 into the CDM. Was depositing RM 200. 1 RM100 note and 2 RM50 notes. Saw the receipt and looks ok so I just go.

Later I check back my wallet, my RM100 notes is still there and RM500 is gone. I must have been careless.

What should I do now? Can I get the RM500 into my account? An hour before the bank open.

RM500 is not legal tender denomination in Malaysia currently.

Ya the staff gelak at me hahaha! Turns out it was a RM100 I inserted so funny! Luckily I'm the only one there, first customer this morning.

Missing the old days when we're using the RM1000 note

happen on cimb machine before.
they will call the security open and call u stand a side and guard by a shotgun guard. @@