Just for your information, CDM refund - 3 to 7 working days, (if balancing detected amount are different from the customer provided, they will send letter to account holder), once u receive this letter, please proceed to branch to view CCTV and dispute.

If let say refund is still not successful, please don't waste time to call or visit branch, please raise complain straight away to Bank Negara Malaysia.

Bank Negara Malaysia
Jalan Dato' Onn
P.O. Box 10922
50929 Kuala Lumpur

Tel: 603-2698-8044
Fax: 603-2691-2990


ATM Cash Not Dispended, but amount deducted from your account, call customer care, they will raise dispute report.

Normally this will auto reverse back to your account, within 4 hours. (but please still call customer care to report)

Withdrawal failed on:-

MBB its self refund is 3 - 7 working days.
MEPS ATM refund minimum 30 working days.
Oversea Bank withdrawal (Local) refund minimun 30 working days.
Oversea Bank withdrawal (Oversea) refund minimun 60 working days.

**Note: if withdrawal done on Bank Islam, Bank Rakyat, Bank Simpanan National, refund is must more than 30 working days. Normally this kind of department only few people working, so, refund surely take time.

**Note: for oversea bank (oversea) refund take time, due to location, and verification issue, that's why its take time to refund.


When you facing any rude front desk, you can go Maybank2u.com, under Customer Service tab, submit your feedback, remeber to get the staff Name, department, location (if branch).

This post has been edited by David185: Nov 14 2009, 01:02 PM