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Maxis OFFICIAL MAXIS WIRELESS BROADBAND COMPLAIN, Complain to MCMC

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tunee
post Nov 21 2008, 12:25 AM

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Hello everyone,


We must united together to defend our right.


I' ve terminated my maxis broadband after 1 year of use. The said that they will not charges rm 200 for handling fee for discontinuion of services. But today i received bill from maxis that charges me RM 200 for handling fee of discontinuing, and broadband activation fee waiver rm 100.

So , i need to pay another rm 100, or else they will take legal action to me.

What should i do, i don't keep the receipt that stated that i ve terminate the services, i even ask the receiptaionist at maxis center at sunway pyramid. and she said that i don't have to pay rm 200 termination fee because i ve use more than 1 years.

Please advices. thanks.






p4n6
post Nov 21 2008, 08:34 AM

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QUOTE(tunee @ Nov 21 2008, 12:25 AM)
Hello everyone,
We must united together to defend our right.
I' ve terminated my maxis broadband after 1 year of use. The said that they will not charges rm 200 for handling fee for discontinuion of services. But today i received bill from maxis that charges me RM 200 for handling fee of discontinuing, and broadband activation fee waiver rm 100.

So , i need to pay another rm 100, or else they will take legal action to me.

What should i do, i don't keep the receipt that stated that i ve terminate the services, i even ask the receiptaionist at maxis center at sunway pyramid. and she said that i don't have to pay rm 200 termination fee because i ve use more than 1 years.

Please advices. thanks.
*
Are you still under contract or something? It's ridiculous for them to charge disconnection fees if you are not under contract anymore. Maybe something wrong with their billing service.
chanhin
post Nov 21 2008, 09:08 AM

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Okay... I am going to have a free Maxis Broand Band soon. I think in about 2 weeks time. I will let you guys know how it perform... tongue.gif
locco81
post Dec 1 2008, 01:37 PM

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maxis wbb really, really...really bad in Nilai area...only in da morning between 6.00-11.00 a.m I'll get good downloading speed sad.gif
Yusz_DGM
post Dec 2 2008, 06:49 AM

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Count me in. Been using basic package more than a year, only get a spur of speeds in the morning, then totally crawl evening till night. Cant even browse properly at night, even google homepage have to be refreshed several time or i would get 404 or megaclick error (using firefox). Will provide SS later today.

This post has been edited by Yusz_DGM: Dec 2 2008, 06:49 AM
creed84
post Dec 4 2008, 11:52 PM

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Mine


subscribed for 640kbps plan.


user posted image

Is Mr. Dashan from NCCC still available to assist us? cry.gif
ImSIEBEL
post Dec 5 2008, 04:18 AM

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how come mine shows 0 ?

got mine last month, paid rm160 for a freaking slow connection..i go everywhere also same..keep getting 0..


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tropic
post Mar 4 2009, 01:07 PM

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As for me, I've been using MaxisBB for almost 1 1/2 years by now..My contract will end in this June very soon. So far, maxisBB has not given me any inconvenience in such ways you guys had. I'm staying in Segambut and sometimes located at Bangsar, been enjoying my internet connection just fine. Heavy or many downloads at a time didint give me any problems so far. I am a heavy internet user myself. So I don't know what's the problem exactly with your MaxisBB. Bcos as for me, I'm doing just fine. Until now..Plug and play,night and day..
ed0gawa
post Mar 4 2009, 07:58 PM

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screw maxis ... i sent an email to

aduanskmm@cmc.gov.my, features@nstp.com.my;ent@nstp.com.my,komputer@bharian.com.my,cyberworld@sinchew.com.my,info@sinchew-i.com,info@nanyang.com

cc. customercare@maxis.com.my,fwtan@maxis.com.my,ssheryl@maxis.com.my,wkaren@maxis.com.my


well, my complaint were badly written as i am too mad to even think straight...
ed0gawa
post Mar 5 2009, 11:31 AM

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Wow, right after the email was sent, problem solved.

Now i can connect to the network. So calling their hotline is totally useless.
Go straight at their exec or management is better...
little ice
post Mar 6 2009, 08:23 PM

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From: From: From: From: From: From: From: From: From:
i have some questions, my brother is using the maxis wbb and he's getting some incredible speed (200KB/s for rapidshare), but i really wonder if:

1. it'll work as good with high areas like 10+ floor and above for condos.
2. torrent...absolutely nono?

thanks for answering... notworthy.gif

This post has been edited by little ice: Mar 6 2009, 08:24 PM
ed0gawa
post Mar 7 2009, 09:56 AM

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QUOTE(little ice @ Mar 6 2009, 08:23 PM)
i have some questions, my brother is using the maxis wbb and he's getting some incredible speed (200KB/s for rapidshare), but i really wonder if:

1. it'll work as good with high areas like 10+ floor and above for condos.
2. torrent...absolutely nono?

thanks for answering... notworthy.gif
*
As many people said, the higher you are, the slower/unstable it goes
Torrent is fine... I get average 40-50KB/s ... which is almost the same as i am getting with my Screamyx

vexus
post Mar 7 2009, 10:50 AM

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maxis 3g line for mobile phone also sucks !!!!.
p4n6
post Mar 7 2009, 11:16 AM

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QUOTE(little ice @ Mar 6 2009, 08:23 PM)
i have some questions, my brother is using the maxis wbb and he's getting some incredible speed (200KB/s for rapidshare), but i really wonder if:

1. it'll work as good with high areas like 10+ floor and above for condos.
2. torrent...absolutely nono?

thanks for answering... notworthy.gif
*
You can't predict and compare apple to apple if the location of where you are going to connect is different.
8kelvin
post Apr 19 2009, 11:32 AM

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I just suscribed maxis broadband last week. RM88 per month.

I just tested the speed at home.

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smile.gif
SUSAzlan96
post Apr 19 2009, 04:57 PM

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QUOTE(8kelvin @ Apr 19 2009, 11:32 AM)
I just suscribed maxis broadband last week. RM88 per month.

I just tested the speed at home.

user posted image
smile.gif
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Enjoy it while you can... 2 months after that u will be cursing Maxis like i did...
pokeng_x
post Apr 20 2009, 01:05 AM

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just subscribe minutes ago, penang PC fair... RM88/month

staying somewhere near Bayan Lepas


penang server
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kl server
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genjo
post Apr 20 2009, 01:20 AM

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^ they put u in 56k plan
davidmak
post Apr 20 2009, 01:05 PM

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QUOTE(genjo @ Apr 20 2009, 01:20 AM)
^ they put u in 56k plan
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Probably no WCDMA/HSDPA connection at that area. If the Maxis Connection Manager does state WCDMA/HSDPA, then those speeds are pathetic. Really back to good o' days hahaha! biggrin.gif
8kelvin
post Apr 20 2009, 01:24 PM

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QUOTE(Azlan96 @ Apr 19 2009, 04:57 PM)
Enjoy it while you can... 2 months after that u will be cursing Maxis like i did...
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