AIRASIA, Services, Complains, & Q&A
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 Mar 17 2010, 03:02 PM
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Moderator
3,542 posts Joined: Jan 2003 From: Puchong, Selangor   
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Yes. I have use them during the recent AA sales..The line jammed up & i was at my last end of paying using CC & proxy error. Worried, I login the nxt day & chat wth them. they assure me my Crd is not charged & If there is they will honour the refund...
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Mar 17 2010, 03:15 PM
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Junior Member
8 posts Joined: Sep 2009
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Thanks for the info.
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Mar 17 2010, 04:00 PM
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Junior Member
296 posts Joined: Apr 2009 
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This morning i have found AA is so smart!
Well, the story is like this, I have booked flights to Kuching for 6 people then in the end, my dad can't make it, so yesterday i tried to log in and select seat for 5 of us but after i have chosen the seats and clicked 'confirm and continue', it popped up a box saying ' Some of the guests haven't selected the seat.. bla bla bla..' then i pressed ok to continue BUT it direct me back to my original itinerary! It happened the same way after i tried since yesterday until this morning, i fed up, i selected the seats for 6 people and it went through!! So i paid Rm60 instead of Rm50. haiz! And i believe there is no way to get back the RM10.  AA is so smart ya! |
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Mar 17 2010, 07:53 PM
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Newbie
0 posts Joined: Jun 2009
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Ha ha, ya, right, AA is so smart - to make you fork out more money!!
It is also quite "tricky" when the GoInsure is added during booking, if you do not want it, you have to click "cancel" and not "yes".. |
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Mar 17 2010, 08:46 PM
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Elite
1,269 posts Joined: May 2005 From: Kuala Lumpur
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QUOTE(Ami Tsun @ Mar 17 2010, 07:53 PM) Ha ha, ya, right, AA is so smart - to make you fork out more money!! GoInsure was annoying.It is also quite "tricky" when the GoInsure is added during booking, if you do not want it, you have to click "cancel" and not "yes"..  |
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Mar 17 2010, 09:23 PM
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Moderator
3,542 posts Joined: Jan 2003 From: Puchong, Selangor
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Itu semuak Tony's ideas..
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Mar 17 2010, 10:07 PM
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Junior Member
80 posts Joined: Jul 2009
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» Click to show Spoiler - click again to hide... « take down the cabin crew's name , copy to HR , HQ and AA Manager when u reach . Write an email and call to air asia company. she can pack her bag already |
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Mar 17 2010, 10:08 PM
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Junior Member
94 posts Joined: Jun 2009 From: Earth
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I missed the Zero Fare deal
 , any idea if something similar will come out in the future?(Wanna go on backpacking, it will really save me a big load of green) |
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Mar 17 2010, 11:02 PM
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Junior Member
175 posts Joined: Oct 2004
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any idea when is the next sale ar?
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Mar 18 2010, 09:45 AM
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Junior Member
296 posts Joined: Apr 2009
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QUOTE(stimix @ Mar 17 2010, 09:23 PM) Itu semuak Tony's ideas.. Tony memang pandai |
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Mar 18 2010, 09:54 AM
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Junior Member
495 posts Joined: Oct 2006 From: GombakVille
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QUOTE(Ami Tsun @ Mar 12 2010, 01:34 AM) 15kg baggage is now at RM 20 (booked online)!!! if ur booking on9 the default option for baggage not 15kg but 20kg now.u dun realise until want make paymentsSince when?? |
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Mar 18 2010, 10:02 AM
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Moderator
3,542 posts Joined: Jan 2003 From: Puchong, Selangor
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Wow..Air Asia did it again....bravo man...now almost monthly new fees..In Tony memang pandai liao..
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Mar 18 2010, 11:10 AM
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Junior Member
396 posts Joined: Sep 2007 From: T@M4n DeSa
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AirAsia so cheap sumore wan complain .. go MAS la n payfull price n no need complain .. at least AirAsia can cuci mata compare to eyesore from MAS ..
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Mar 18 2010, 12:18 PM
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Junior Member
495 posts Joined: Oct 2006 From: GombakVille
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QUOTE(stimix @ Mar 18 2010, 10:02 AM) Wow..Air Asia did it again....bravo man...now almost monthly new fees..In Tony memang pandai liao.. 15kg still there but not the default options baggage.. |
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Mar 18 2010, 01:00 PM
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Junior Member
296 posts Joined: Apr 2009
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QUOTE(conan86 @ Mar 18 2010, 11:10 AM) AirAsia so cheap sumore wan complain .. go MAS la n payfull price n no need complain .. at least AirAsia can cuci mata compare to eyesore from MAS ..  AA is not always MUCH cheaper to MAS U sound like anti MAS |
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Mar 18 2010, 01:44 PM
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Junior Member
13 posts Joined: Jul 2008
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QUOTE(jackolantern @ Mar 18 2010, 09:54 AM) if ur booking on9 the default option for baggage not 15kg but 20kg now.u dun realise until want make payments Haha.. i oso kena this trick. Luckily i saw it..Sumore, where can i find the live help button? I try to search website but couldn't see any indication on it. In case need it the future..  Tried calling the customer service but couldnt get through.. This is the first time happened to me.. so a bit clueless on how to contact them.. BTW, i am not willing to pay RM1.95/minute for their current hotline  |
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Mar 18 2010, 01:55 PM
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Moderator
3,542 posts Joined: Jan 2003 From: Puchong, Selangor
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You hv to login 1st. Goto My flight>manage my booking> Login
& thereafter below the manage my booking u can see 'Live Help" |
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Mar 18 2010, 07:14 PM
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Junior Member
13 posts Joined: Jul 2008
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Paiseh ler... Dunno how to find it.
Thanks for the info. |
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Mar 19 2010, 12:34 PM
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Senior Member
3,239 posts Joined: Oct 2006 From: Sydney, NSW
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I would like to ask, during the zero air fare promo, i've purchased ticket to Hong Kong on Oct 2010.
Recently, i found out that i cannot board the flight because the date clashes with my gf exam date, so it is possible for us to refund the airport tax? |
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Mar 19 2010, 08:27 PM
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Senior Member
633 posts Joined: Jan 2003 From: Somewhere on a planet called EARTH
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got a question here for airasia local flight.
i'm planning to use the web check-in, and i don't have any check-in luggage. may i know do i still need to be at the airport 1 hour before the flight time? also for local flights, are we allowed to bring in big bottle liquids? thanks |
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Time is now: 16th December 2025 - 02:33 AM |
Quote
... here's my story
it is just a f***ing laptop... the girl next to me had to get up and make space for me to put the bag up how paiseh i was 
