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AIRASIA, Services, Complains, & Q&A
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teikwing
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Mar 19 2010, 12:34 PM
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I would like to ask, during the zero air fare promo, i've purchased ticket to Hong Kong on Oct 2010.
Recently, i found out that i cannot board the flight because the date clashes with my gf exam date, so it is possible for us to refund the airport tax?
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teikwing
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Mar 28 2010, 10:59 PM
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Air Asia rescheduled my Shanghai flight on this coming May. The departure from Xiaoshan Airport > LCCT should be on 210pm instead, they changed to 1120pm at night and we will be arriving at 420am!
We are allowed to change the flight time right? Besides that, are we gonna receive the RM200 evoucher per person as compensation?
They are affecting my planned itinerary and i'm going with my parents! Where are we gonna stay after we checked out? GOSH
This post has been edited by teikwing: Mar 28 2010, 11:00 PM
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teikwing
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Mar 29 2010, 01:55 PM
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So evoucher is only for flight delay but not flight retimed?
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teikwing
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Mar 29 2010, 07:26 PM
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Alright, i called their Premium Line for 10mins and i can't get the answer from the stupid so-called Customer Service executive and i found out the answer from another forum! Sigh.
For a flight retime 45 minutes - 1 hour, we can move your flight on the same day. For a flight retime 1 hour - 2 hours, we can move your flight to any available flight within 1 week For a flight retime 2 hours - 3 hours, we can move your flight within 1 months or a credit shell For a flight retime more than 3 hours or flight cancel, we can move your flight to any available flight within 3 months/credit shell/full refund
+603 2171 9222 (Inquiry) 1.95 myr per minute Operating Hours : 8am – 9pm (GMT+8) Day : Daily
AA delayed my flight for more than 5hours, so i can change my travel date right? The available date is subject to availability? Anyone experience changing their flight? Please share!
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teikwing
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Mar 29 2010, 09:45 PM
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Yeap, wasted my RM19.95. Sigh.
So anyone know about the retime thingy? Can i change to any date i wanted to?
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teikwing
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Mar 29 2010, 10:03 PM
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Yup, 1 min for RM1.95 so 10mins will be RM19.95. Kena potong kao kao. All about earning money!
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teikwing
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Mar 29 2010, 11:04 PM
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BTW, heard that something big gonna happen end of this week! Anyone have idea what is the big thing?
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teikwing
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Mar 29 2010, 11:13 PM
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I'm not sure, saw AA replied some ppl in FB that something big gonna happen end of this week!
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teikwing
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Apr 1 2010, 01:36 PM
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Successfully changed my flight schedule to Shanghai.
This is what they replied me.
Thank you for e-mailing Air Asia. With regards to your query, kindly advised that we can assist you to move flight within 3 months of period from the original date & time without any charges applicable as Air Asia retimed your flight for more than 3 hours and be reminded that this changes can only be done for ONE time.
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teikwing
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Apr 1 2010, 09:52 PM
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It is more than 3 hours retimed, you actually can request to change to other travel date. I've changed my travel date one week later from my original date, which is school holiday! haha
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teikwing
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Apr 6 2010, 05:42 PM
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It will be good enough if you put your name and DOB correctly, i usually did not fill in the passport/ic part even i'm flying internationally. No worries (=
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teikwing
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Apr 13 2010, 09:14 PM
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Nope, as long as ur name is spelled correctly and ur bday date is correct.
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teikwing
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Apr 14 2010, 02:55 PM
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teikwing
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Jun 16 2010, 02:44 PM
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Estimated next free seats sales is on Oct/Nov. IMO, for July tickets, you can actually opt for the price now, they are not gonna lower the ticket price especially when the departure date is near. Always buy your tickets in advance!
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