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 AIRASIA, Services, Complains, & Q&A

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SUSahjames
post Oct 11 2009, 09:13 PM

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quite heavy penalty one to prevent scalping.
Ami Tsun
post Oct 12 2009, 01:21 AM

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QUOTE(DeanKueh @ Oct 11 2009, 08:18 PM)
hi guys

recently my friend jst made a flight booking for me with air asia and appearently he spelled my name wrongly.the fare was booked with the 'economy promo' . thing is i checked around the website and it appears that 'economy promo' arent allowed to have name changes. but when they say name changes does it mean i'm not allowed to change to a different persons name or/and im not allowed to edit the mistake?

thanks
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Not allowed to change to another traveller. Wrong spelling can change.

Go to Air Asia office, show them your i/c and get it change, FOC. Don't bother to call, sales from 12 Oct - 18 Oct, line sure gets very busy wan. Worst if you are put on hold for a long time liao then they tell you to go to their office.
cshong
post Oct 14 2009, 12:27 PM

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Many months ago, I helped my aunt and her family to book an AirAsia flight from Kuching to Singapore. There is only one AirAsia flight from Kuching to Singapore, originally scheduled at 6.40pm.

Guess what? A few days ago, AirAsia give me a surprise itinerary email stated that flight retimed from 6.40pm to 8.45am morning same day.

Although my auntie feel happy with this retime, but I feel sorry for those foreigners who booked the same flight will have more less time in Kuching.
anderson1188
post Oct 14 2009, 10:31 PM

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hi guys...first timer with airasia here and before i book my ticket, i've have a few queries bout the flight..
1.what is the maximum hand carry luggage that we can carry inside cabin??not the checked luggage type..
2.does perfume allowed in hand carry luggage??
3.it appears that only checked luggage will be charged right,what about hand carry luggage that we carry into the cabin??

1 more thing,just wanna know are there any public transport getting to the LCCT around 4~5 am??how much will it cost roughly if i'm travelling there to subang..

thanks in advance for the help..smile.gif
mars1069
post Oct 16 2009, 10:18 PM

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1. hand carry luggage is 7kg max allowed but only allowed bags ect, no box or parcels.

2. if u r flying domestic (within malaysia) then perfume is ok. if flying oversea, then u r not allow to carry liquid more than 100ml (or less can't remember). if u bring, they will take away.

3. hand carry luggage is free but if it is more than 7kg, u r not allowed to bring in, they will ask u go to counter to check in.
gofey
post Oct 18 2009, 02:42 AM

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i just got ****ed by airasia service to max, first reschedule flight extended 2hours then delayed .. nice service
onejme
post Oct 18 2009, 12:59 PM

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can i use a debit card to make payment ?
but it's an australian bank debit card?
can i?
no credit card right now.. sad.gif

n if i use my parents cc to book on AA goholiday,the hotel said that "a valid ID or Passport and credit card must be presented upon check-in",does this mean i have to bring my parents cc to show as a proof?
what if i dont bring the cc during check in,what will happen?
any idea?
thannxx!

This post has been edited by onejme: Oct 19 2009, 03:39 PM
Lstar807
post Oct 19 2009, 07:16 PM

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QUOTE(onejme @ Oct 18 2009, 12:59 PM)
can i use a debit card to make payment ?
but it's an australian bank debit card?
can i?
no credit card right now..  sad.gif

n if i use my parents cc to book on AA goholiday,the hotel said that "a valid ID or Passport and credit card must be presented upon check-in",does this mean i have to bring my parents cc to show as a proof?
what if i dont bring the cc during check in,what will happen?
any idea?
thannxx!
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I have no such problem. Coz i do the booking on behalf of my colleagues with comp credit card. I'm not sure of others

mars1069
post Oct 19 2009, 09:19 PM

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QUOTE(onejme @ Oct 18 2009, 12:59 PM)
can i use a debit card to make payment ?
but it's an australian bank debit card?
can i?
no credit card right now..  sad.gif

n if i use my parents cc to book on AA goholiday,the hotel said that "a valid ID or Passport and credit card must be presented upon check-in",does this mean i have to bring my parents cc to show as a proof?
what if i dont bring the cc during check in,what will happen?
any idea?
thannxx!
*
no need to show CC during check in. d time u book online they charged 2 your CC immediately, they dun care whose card u use as long as they received money.

I used to purchased air ticket for our co. FW when repatriation, used my CC but I never escort them to airport. I always help malay colleagues buy tickets, they pay me cash & I buy online for them, so confirm no problem, u no need to bring your parents to show them unless u want to introduce your parents to them whistling.gif

If u book room in genting, then card holder must present during room check-in. I dunno now still d same or not. But AA confirmed OK.
cshong
post Oct 20 2009, 01:43 PM

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QUOTE(onejme @ Oct 18 2009, 12:59 PM)
can i use a debit card to make payment ?
but it's an australian bank debit card?
can i?
no credit card right now..  sad.gif

n if i use my parents cc to book on AA goholiday,the hotel said that "a valid ID or Passport and credit card must be presented upon check-in",does this mean i have to bring my parents cc to show as a proof?
what if i dont bring the cc during check in,what will happen?
any idea?
thannxx!
*
Debit card are accepted provided that it is Debit Visa/Mastercard and activated with the card issuer for online purchase.

I suggest you not to use AirAsia goholiday to book hotel. I done some research online. A lot of complaints about Hotel booking with AirAsia GoHoliday (e.g. Customer name not listed in computer system in Hotel, etc). Better book directly with the hotel or through travel agent.
hihihehe
post Oct 20 2009, 02:26 PM

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QUOTE(onejme @ Oct 18 2009, 03:59 PM)
can i use a debit card to make payment ?
but it's an australian bank debit card?
can i?
no credit card right now..  sad.gif

n if i use my parents cc to book on AA goholiday,the hotel said that "a valid ID or Passport and credit card must be presented upon check-in",does this mean i have to bring my parents cc to show as a proof?
what if i dont bring the cc during check in,what will happen?
any idea?
thannxx!
*
i think shouldn't be a problem

i also using australia's debit card(from CBA) to buy airasia ticket last month and it allow me.already deducted the money from my account.just waiting to check in which i hope can be soon enough tongue.gif (homesick)

about using other ppl CC then im not sure. i got use my dad's CC b4 to buy flight ticket via SIA and i need to proof the CC when checking in. they ask me for the CC and the cardholder must be thr too.but not a prob with me coz my dad also will b thr to send me off..
but im not sure about AA
happyshirt
post Oct 20 2009, 03:02 PM

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Question on the hot seats. Is the leg room for the 1st row comparable to the leg room in the emergency rows?

Is there more space in the 1st row compared to the regular seats?
hihihehe
post Oct 20 2009, 03:21 PM

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i tot u can c the plane's "floor plan" when u choosing seat and can estimate roughty the spaces for the leg?
happyshirt
post Oct 20 2009, 08:26 PM

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QUOTE(hihihehe @ Oct 20 2009, 03:21 PM)
i tot u can c the plane's "floor plan" when u choosing seat and can estimate roughty the spaces for the leg?
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Can see. Like u can see on SQ's floor plan also but they don't show exact one. on SQ the 1st row show not much but in reality for the larger planes is quite a big distance. very nice. Emergency row also about the same. So not really good to estimatela.
I blur sotong wasn't paying attention the last time i was on AA or maybe cramped until brain also stopped working didn't notice lah. So tot i'd ask n see if any kind soul here noticed or notloh.

Appreciate it anyone noticed.

Thanks.
mars1069
post Oct 20 2009, 09:08 PM

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QUOTE(hihihehe @ Oct 20 2009, 03:21 PM)
i tot u can c the plane's "floor plan" when u choosing seat and can estimate roughty the spaces for the leg?
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dun waste your money to choose seat, doesn't mean the seat is comfortable, also the same & small seat...
hihihehe
post Oct 20 2009, 10:31 PM

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but i nvr pay money to choose seat...just hope the flight ticket is cheap enough then im happy tongue.gif
mars1069
post Oct 20 2009, 10:40 PM

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ya lo, that's the purpose, as long as it's cheap, sit on floor oso can smile.gif
hihihehe
post Oct 21 2009, 10:11 AM

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lol..i cannot sit on floor tongue.gif

btw got 1 time i saw the premium ticket cheaper than economy..i 4get is when..bit i just know that date is not a date i want..i think is around AU$400 compare with economy which is AU$500+
if im not wrong,is on weekend..duno now they change already or not
mars1069
post Oct 21 2009, 08:42 PM

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never came across this...but if date not suitable, free also no use.
adriankhoo153
post Oct 21 2009, 10:51 PM

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Recently my flight Tianjin to KL was delayed for 3.5 hours and i did not get any compensation gift. I was reading this T&C and i found this. Anyone can let me know what does this mean? My flight was D7 and it was Air Asia X.

Who qualifies for this Guarantee?
Guests who have checked-in and proceeded with their journey despite the delay. However, guests on AirAsia X flights (airline prefix D7 only) are not eligible for the guarantee as pre-existing recovery measures are available.

This post has been edited by adriankhoo153: Oct 21 2009, 10:52 PM

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