Dear Mr. Lee,


Thank you for emailing iZZi Customer Care. With regards on the issue that you are having, kindly call iZZi Customer Care (1800 888 638) for further troubleshooting. Below are the information which is advisable to be provided when you contact us. At the mean time, you may try the following solution. If you have any other enquiries, please do not hesitate to call us.

Thank you.



Solution:

1. Try to relocate your iZZi User Terminal (modem) to a different area for getting a better signal strength and ensure the signal is stable and not fluctuating.

2. Ensure the anti-virus and firewall software on your computer is disabled. By doing so we can ensure the issue is not caused by the anti-virus or firewall software.

3. Ensure there is no other online application or software running (normally it is shown at the System Tray, bottom right of the monitor), then go to http://www.izzi.com.my/speedtest/ to perform a speed test for getting the actual download and upload speed.


Details:

Current Signal (%), download speed (kbps) and upload speed (kbps) during morning, afternoon, evening and night:

Connected with iZZi Antenna (e.g. Yes / No) - If yes then which iZZi Antenna:

Computer (e.g. laptop / desktop):

Operating System (e.g. Windows XP):





Best Regards,


iZZi Customer Care (Email Support Team)

Web: www.izzi.com.my
iZZi Customer Care: 1800 888 638
Operating Hours: 8:00am - 10:00pm (7 days a week)

----- Original Message -----
From: izzinet@izzi.com.my
To: izzisupport@mobif.com.my
Sent: Monday, February 16, 2009 12:22:01 AM (GMT+0800) Asia/Hong_Kong
Subject: iZZi - Technical Enquiries-->Is Izzi throttling bandwidth ? Speed congestion at Taman Midah


Contact Number: 017-4852334
Email Address: Alvis Lee Tian Yee
Account Number: 001264386417116
Login ID: alvisto
iZZi Terminal: iZZiyou

Good morningafternoonevening. I would like to address this issue seriously.

About one month ago (January) I sent a mail to Izzi asking about why the speed is slow at my area Taman Midah & I didnt get any reply. Are you ignoring your customers complaints ? I didnt get the speed that was advertised by Izzi 1Mbps and you expect me to tahan & telan all this thing into my stomach ? I dont think so...

Ok new matter. Recently I discovered Izzi has been starting to throttle customer internet speed. Why I say so ? Because during daytime from 7am-2am if my data usage exceeds approximately 150MB my speed suddenly deteriorate. And I am not talking about bittorrent speed being cut but http surfing speed http download speed basically everything was being throtttled to a certain degree. The strange thing is your izzi speed test is showing superb speed but this doesnt show at all during my usage of internet. I will attach some proof to you...

http://www.mediafire.com/imageview.php?qui...qf3tgi3&thumb=5
http://www.mediafire.com/imageview.php?qui...4mgbmee&thumb=5
http://www.mediafire.com/imageview.php?qui...yj10api&thumb=5

What I try to bring out is that yes speedtest & download Izzi driver is fast but surfing international sites & download things from international server is slow. This thing only happen if I exceed 150MB usage during the day.

Please respond to me enlighten me with what is going on. And the speed at Taman Midah here sucks as well also. When will Izzi build another base station here?

P.S. : It tooks me tremendous amount of time to upload these photos. Now you knwo what I mean ?