Initiated a 5-figure duit now transfer to my CIMB bank account (saved as favourite account which means it went through a verification process during the adding to favourite step) but PBB put the transaction on hold for 12 hours!
Called up the bank hotline and CSO helped to "approve" the transaction after doing all the verification, but told me the money will be received after at least one hour - not immediately.

Now, while I can understand why the bank unilaterally put the transaction on hold and I admit I cannot remember when I last transferred to this CIMB account, I don't understand why the money cannot be released to my CIMB account immediately upon approval by the CSO.

I asked the CSO whether subsequent transactions today will also be flagged and he told me "most probably not" - which is not good enough for me. He gave me a phone number to contact their cyber something team. I called but nobody answered.

Moral of the story: if you need to perform an abnormal (by PBB's benchmark) transaction and it is time sensitive, you may want to take note of this.

Oh, and the 12-hour cooling period for transaction limit increase setting is silly (although it's practised by many if not most banks in Malaysia). It only makes users set an artificially high limit (defeating the purpose) because not everyone can afford to wait for 12 hours to perform time sensitive transfers.

End of ranting.

Exactly. Blocking my OWN transaction to another bank.

But then again, sometimes they do call you to confirm the transaction.

https://forum.lowyat.net/index.php?showtopi...ost&p=110967672

When I called up CSO and got it approved, was told need to wait one hour despite all the verification done by the cso before proceeding to approve it. I'm still waiting for my money to appear in my CIMB account.

Oh, forgot to mention: if we change hp and activate the secure app in new phone, we will need to either email them (and wait for someone to call us) or activate at their ATM. Then we wait for another 12 hours despite activating it at the ATM, or having someone from the bank verifying and activating. Lol.

Your case is from pbb too?

I also kena..that time I met up with a seller some more. Damn pai seh standing there waiting for the transaction to go through. Worst thing is they they don't call you (although they will email you)...u have to call them to clear and wait 1 hour.

That's why keep money in PBB is the best? Safest?

It is because of many stupid persons get scammed by scammers and we all kena suffer from their stupidity

What to do, kena scammed, blammed bank for not doing enough to protect customers. so now bank do this and that lo, scammers now also got waiting period of 12-24 hours now. haha

But do they have to hold a money transfer from my PBB account to another bank account under my own name, and that account is in my favourite account list?

And after I got "interrogated" by the phone CSO, I still had to wait one hour for the transaction to go through.

Ya. Since then I’ve stopped using pbb entirely. Last trigger point. To my own freaking bank with the same exact name. Still put me on hold.

Moved all my funds out, every month transfer into pbb for credit card and hire purchase loan repayment.

I think their system never has check on the account holder name with the account you transfer into. This will make them to do extra work to do the coding.. lorrrrrr

But the email they sent to notify me that the tx is on hold has the name of the recipient which is me lo.

There is a thing call account takeover and identity theft .. It remains be seen as a risk that many ktards here don't see it

Can you please enlighten us how a 12-hour hold counters account takeover and identity theft for transfers to another account belonging to the same name?

their system has no this check to check on name aaaaaaaa. In short, they dont care who you transfer, as long as they wanna hold regardless it is yourself for third party

This post has been edited by Sunshape: Dec 26 2024, 06:52 PM

I am enlightened you don't think with your brain but instead asking me to

Please enlighten since you have that brain to even say identity theft which was unthought of.

How is releasing funds 12 hours later gonna help in preventing identity theft?

12 hours buffer for actual owner to stop the transfer?

If it’s so effective, why was it not a standard imposed by BNM to implement across all banks?

The 12 hour are BNM latest guidelines, there are workaround to it but not every bank are the same.

My experience:
- Huge sum transaction
Bought a car. Need to transfer a sum of money to seller. Took 30 minutes to clear the payment despite Maybank2u already state transaction completed. Need to call CS several times. At the end, the transaction went through once one of the CS called me to verify.

- change phone
UOB need to go to ATM to verify and wait 24 hours quite far also. Called the CS to skip this waiting but not possible
Maybank also need to go ATM and wait 24 hours. This one last time able to cut short the waiting by calling
Muamalat need to also go to ATM and wait 24 hours
PBB need to go ATM too
Standard Chartered no need to go ATM

Because PBB is not 100% automated. Everything still manual work. Other banks mostly automated.

That's why PBB always claimed their banks are the safest around.

Icic. Seems like this issue only happen at pbb? Since you and ts kena from pbb.