I did.. he said screen already available just need to wait, apparently got long Q .. then he showed me the new gt6.. and its not using Samsung screen.. a bit of a downgrade with non 2k, but reliable..

Maybe can try another service Center? Before that, go to the Facebook Realme group and read up. See which outlet give free upgrade. Good luck

Will do.. tq for your help bro

I suspect since they also supply to other manufacturers like Apple, the better yield or quality are sold to higher bidder. the lower quality they makan themselves.

so which phone you plan to use now?

Not sure
I only know my phone tak da rosak compared to Samsung screengate

Dude you have the same exact story as me.
Boughted S10 around 2018, display dimmed after heated up a bit, quickly traded in for a s21 in 2021 or 2022, then pink line showed up in Oct/Nov, samseng refused to repair, end up I had to pay out of pocket, rm600+ methinks.

Swear off samseng for a while til I realize there's no other android phones worth buying lel.

Im thinking of buying a new phone next year but after the the 2 amoled got me thinking hard right now

Could one of the reasons the Samsung flagships get it more than other flagships example iPhone be due to heat dissipation? From my experience, my S22 runs a whole lot hotter on average doing simple things like Shopee app or Waze compared to iPhone 13. Even when charging, phone gets rather hot. This is despite charging using 20W on both phones and turning on battery saver on S22.

What phones are u using now?
For andriod, samsung are not really best bang for buck phones..so got me thinking what u mean by no other andriod phones worth buying other than samsung.

Swapped the screen, so still using s21.
I found out it's using Snapdragon so it's probably good for the foreseeable future.

must buy extended warranty for phones. add rm200-300 only. repair screen also cost rm1000 haha

Creppy user
400plus la, i just buy last month

Since this is a manufacturing defect, is it too much to ask Samsung to either:

1. Replace the screen FOC even though out of warranty period
2. Not penalise the trade-in value of the phone in their own trade-in program (my S22 is RM900 without this defect, and RM225 with!)
3. Offer overtrade bonus to upgrade to the newer S24 or S25 series, where the problem has presumably been resolved

Also, is it possible to launch a class action lawsuit?

No small phone in market other than samsung and recently google. Even asus already give up small phone market direct to 6.7inch territory.

Yes, the "small" phone market is incredibly limited.

If u really wan small phones...not much left. S24 or xperia 5v only. Just slightly bigger and I think still very much nicer to hold is xiaomi 14 or if u wan cheaper, can try global version motorola s50 aka motorola edge 50 neo.

Sent this email to Samsung Malaysia CEO office. Don't have high hopes, but no harm to try.

---------------

Hi there,

I am been a Samsung user for multiple generations. Before my current S22 256GB, I had a Galaxy S10e 128GB.

Recently, following the update on 16 Dec 2024, my phone display developed a pink line on the left side of the screen.

I went to Samsung express service center on 20 Dec 2024. The technician confirmed it is a hardware issue and I needed to replace the screen.

However, since my screen is otherwise free of any scratch or damage, I requested for Samsung to bear the cost of the repair. Of late, there are many incidents of people with the same phone as me (S20 / S21 / S22 lines) experiencing some kind of green line or pink link on their display.

The technician said they will have to send in a report to Samsung Malaysia to request for the free screen replacement.

On 24 Dec 2024, I received a call from Samsung Malaysia that the screen will not be replaced for free. It will be charged RM500++.

Today, I went to Samsung Publika to check my S22 trade-in value. The sales executive said that the pink line is considered a screen defect, and as such negatively impacts the trade-in value of my device. I was told that if my screen didn't have this defect, I could get up to RM900 when trade-in. However, with the defect, the trade-in value is only RM225.

How is this acceptable? Samsung Malaysia will neither repair the screen, and will also penalize the trade-in value of my device. I was actually thinking of getting the S25 series when it launches next month, but Samsung's customer service is atrocious. A flagship phone should be able to last for many years. Samsung promises 7 years of software upgrades. What's the point, when the phone's screen gets damaged after 2 or 3 years?

I appeal to Samsung Malaysia to do something about this. My phone has never been dropped - there is no scratches to the screen and no dents to the body. I've taken good care of the phone, yet the screen has become defective. It is indicative of a manufacturing defect.

If Samsung Malaysia does not offer a good solution to this issue, I will escalate the matter to the Malaysian authorities by lodging a complaint with Kementerian Perdagangan Dalam Negeri Dan Kos Sara Hidup (KPDN).

Thank you!

Good try ts, keep us updated on the results.

But i doubt you gonna win the case. Its gonna be very subjective on how you can prove it is a manufacturing defect. More so when it is out of warranty. Samsung can easily escape saying all of their phones comes with 1 year warranty and any repair after that will involve cost. Authorities wont be able to do anything bout it.

Anyhow, its good effort. We can learn from this.

I mean thousands of people are experiencing this specific issue all over the world. Samsung themselves have had a free screen replacement program even for out of warranty S20/21/22 devices earlier this year.

Quite obvious there is some QC lapse or defect in the manufacturing process.