Sorry I missed out thie mssage.

I not sure whether is it there any Proton service centre directly in Sabah Kota Kinabalu though.

But they are the authorised service centre I believed.

Viral might worry to get a LOD from Proton instead and I don't want my retire fund is used to hire a lawyer if this happened.

Yes! I do send email to Protoncare daily and almost twice a day. But not getting a reply from then even they promised 24 hours working hours.

I called to ask for status, they mentioned that they already asked SC to contact me, but SC no contact me though.

Request to complain that particular SC but Proton hotline said they can't do that. If need complain, write in. But write in, nobody cares or nobody reply.

Epic proton service

I sent my proton x70 2025 that is a month old to SC for checking why there is vibration on the floor base and driver seat.

Told them that must inform me what they intend to do to my car before any repair. The assistant service manager said sure!

But after that, I realised my car was not there. The third party subcontractor had do the alignment and balancing to my car without my consent. And worse is they drive my car out without my consent… I have told them anything I’ll co-inspect or test drive with them.

After that, I realised my brake has the problem right now. My brake pedal is spongy and would vibrate upon braking or even idle right now.

I called back to sc to look for manager. Manager don’t bother to return my call and always not there. The assistant manager that served me had given me his number last time.

So I gave him a call and he said would return my call. Since then, he won’t want to pick up my call anymore

My car is only a month old with barely under 1000km when I sent there. The issue has persisted for weeks now.

Nobody take up the responsibility. I have sent several emails to proton HQ but they said would ask respective service centre to contact me.

The service centre there is a nightmare where most of the foreman there are unskilled. They just tried to ketuk2 the brake disc and loosen the nut and tighten it back. Would this be main cause of why my brake act this way right now?
##########UPDATE 2 %%%%%%%%%%%%

Just a quick update, my brake pedal eventually sink to the bottom.. so I went to SC, they asked me to test drive with foreman. But their outcome is no brake fluid leak, and I can’t stimulate the brake pedal sinking problem. They need me to show them or the brake pedal sink when foreman test drive. Else, they need me to left the car there and they will drive everyday until it sinks.

In the mean time; they said the problem is intermittent so they can’t do much for me and asked me to continue drive.

Is this normal?
##########UPDATE 3 %%%%%%%%%%%%
Just a quick update to this case

I called to Proton Care to ask regarding the status of my case. The service centre have send in the service report that the car has no issues that mentioned by customer. We advise customer to left the car but customer reject. Hence, nothing that they can do to help.

I am literally pissed off with this kind of sc when they told me to left my car there for their technician to drive daily until the problem pop out instead of inspection.

Hopeless kind of 3S service centre.

Okay, sorry didn't know u are at sabah.

I bet it's some authorise Centre so it's not directly managed under Proton, next choice seems u already went to 3s centre, just simulate the issue and/record when it happens or have a internal dashcam to record?
Ask them to rest another new unit, side hy side on the same day, get them to have 2 foreman, drive both and feel both. On the record.

Even Toyota also same. Last time I had that deadly immobilizer problem where it cuts off fuel while driving, what did Toyota SC did? Put my car in idle for 2hours and no problem since the engine didnt suffer fuel cut. Took my car and before I reached home already engine died once. I had to went again the next day, demand to meet their manager then only they acknowledge there is an issue (it seems like they already had a case or two).

Either you demand to see a manager to discuss what you want them to do at the very least. Or alternatively you sought 3rd party workshop to bleed your brake lines like forumer is suggesting. You bark here also no helping to be honest. Take a proactive approach since it involved safety.

Go to that SC facebook page MAKI HAMUN their service, every day until they call you.

They sure contact you.

Is no surprise, they are ALL in Silo Mode.

By the way, why the heck would you buy 2025 model in Nov 2024, you know your car will drop value 1 year, right? Gosh.

Also why do you even bother to buy Potong? The people there are shit.

Recently I have contact with Geely Team from China about this case and after that they are very proactive and replaced a new set of rotor and brake pad to me immediately.

But unfortunately the vibration does not go away but my service centre sent a technical report to close my complain case. Since then, I didn't get any further assist from China/HQ team anymore.

Here's the latest water test on my engine vibration which SC said it's within spec, nothing abnormal. For me, the vibration is quite obvious on daily life which is worse than my 12+ years old myvi

Check and see if the plastic cover is fully secured down. Remember solving the vibrating engine cover in a Merc. It wasn't fully secured down that's all.

Its a 1.5 3 cylinder engine version right..

Memang like that one. 3 cylinder memang naturally not stable. Even china geely already ditch this 3 cylinder engine and go back to 4 cylinder

I sent my proton x70 2025 that is a month old to SC for checking why there is vibration on the floor base and driver seat.

Told them that must inform me what they intend to do to my car before any repair. The assistant service manager said sure!

But after that, I realised my car was not there. The third party subcontractor had do the alignment and balancing to my car without my consent. And worse is they drive my car out without my consent… I have told them anything I’ll co-inspect or test drive with them.

After that, I realised my brake has the problem right now. My brake pedal is spongy and would vibrate upon braking or even idle right now.

I called back to sc to look for manager. Manager don’t bother to return my call and always not there. The assistant manager that served me had given me his number last time.

So I gave him a call and he said would return my call. Since then, he won’t want to pick up my call anymore

My car is only a month old with barely under 1000km when I sent there. The issue has persisted for weeks now.

Nobody take up the responsibility. I have sent several emails to proton HQ but they said would ask respective service centre to contact me.

The service centre there is a nightmare where most of the foreman there are unskilled. They just tried to ketuk2 the brake disc and loosen the nut and tighten it back. Would this be main cause of why my brake act this way right now?
##########UPDATE 2 %%%%%%%%%%%%

Just a quick update, my brake pedal eventually sink to the bottom.. so I went to SC, they asked me to test drive with foreman. But their outcome is no brake fluid leak, and I can’t stimulate the brake pedal sinking problem. They need me to show them or the brake pedal sink when foreman test drive. Else, they need me to left the car there and they will drive everyday until it sinks.

In the mean time; they said the problem is intermittent so they can’t do much for me and asked me to continue drive.

Is this normal?
##########UPDATE 3 %%%%%%%%%%%%
Just a quick update to this case

I called to Proton Care to ask regarding the status of my case. The service centre have send in the service report that the car has no issues that mentioned by customer. We advise customer to left the car but customer reject. Hence, nothing that they can do to help.

I am literally pissed off with this kind of sc when they told me to left my car there for their technician to drive daily until the problem pop out instead of inspection.

Hopeless kind of 3S service centre.

##########UPDATE 4%%%%%%% 3 APRIL 2025########## MILEAGE 4400 ###########

Some peoples ask me to try using the water bottle method to check the vibration of engine. here's the video of the vibration but SC said within spec and normal. It affected my daily driving experience. Can any sifu clarify whether it's normal?

Looks bad.

My Axia's engine doesn't even vibrate that severely.

Try standing besides new x70 or x50 (TGDI) version. Engine memang sounds like a truck.

But its still powerful la