I sent my proton x70 2025 that is a month old to SC for checking why there is vibration on the floor base and driver seat.

Told them that must inform me what they intend to do to my car before any repair. The assistant service manager said sure!

But after that, I realised my car was not there. The third party subcontractor had do the alignment and balancing to my car without my consent. And worse is they drive my car out without my consent… I have told them anything I’ll co-inspect or test drive with them.

After that, I realised my brake has the problem right now. My brake pedal is spongy and would vibrate upon braking or even idle right now.

I called back to sc to look for manager. Manager don’t bother to return my call and always not there. The assistant manager that served me had given me his number last time.

So I gave him a call and he said would return my call. Since then, he won’t want to pick up my call anymore

My car is only a month old with barely under 1000km when I sent there. The issue has persisted for weeks now.

Nobody take up the responsibility. I have sent several emails to proton HQ but they said would ask respective service centre to contact me.

The service centre there is a nightmare where most of the foreman there are unskilled. They just tried to ketuk2 the brake disc and loosen the nut and tighten it back. Would this be main cause of why my brake act this way right now?



##########UPDATE 2 %%%%%%%%%%%%

Just a quick update, my brake pedal eventually sink to the bottom.. so I went to SC, they asked me to test drive with foreman. But their outcome is no brake fluid leak, and I can’t stimulate the brake pedal sinking problem. They need me to show them or the brake pedal sink when foreman test drive. Else, they need me to left the car there and they will drive everyday until it sinks.

In the mean time; they said the problem is intermittent so they can’t do much for me and asked me to continue drive.

Is this normal?



##########UPDATE 3 %%%%%%%%%%%%
Just a quick update to this case

I called to Proton Care to ask regarding the status of my case. The service centre have send in the service report that the car has no issues that mentioned by customer. We advise customer to left the car but customer reject. Hence, nothing that they can do to help.

I am literally pissed off with this kind of sc when they told me to left my car there for their technician to drive daily until the problem pop out instead of inspection.

Hopeless kind of 3S service centre.

##########UPDATE 4%%%%%%% 3 APRIL 2025########## MILEAGE 4400 ###########

Some peoples ask me to try using the water bottle method to check the vibration of engine. here's the video of the vibration but SC said within spec and normal. It affected my daily driving experience. Can any sifu clarify whether it's normal?



This post has been edited by PowerGadget: Apr 23 2025, 02:05 PM

x70. comp bought 1 full spec (1st batch) sold off within 1 year for 50k.

This post has been edited by Vista-X: Dec 9 2024, 09:15 PM

Go another SC
Complain brake problem
Spongy usually because gor air inside

Suggest quickly solve this and move on

Vibration is norm for 3cylinder.
If can feel your steering vibrate then can ask for new engine mounting

Is it service centre under Proton directly? Those 3s or some authorise shop register under some random owner?
Print out the list of things they've done, n bring it to a 3s centre.

At the same time, file tribunal.

If u want more hardcore... I viral it though it works these days for some, it's a risk that can backfire need to do it smartly5n constructive n not just trash talk. Words.

Send daily email chaser twice a day. Your emails is your weapon n evidence.

Your brand new Proton X70 is a month old and already giving you trouble? That's crap, man! The service center's actions are totally unprofessional. They're messing around with your car without your consent, and now your brakes are acting up? That's a major red flag.

Don't let them get away with it! Document everything, from emails to voicemails, and take pictures of any damage. Escalate the issue to Proton HQ, share your nightmare on social media, and maybe even consult a lawyer. Don't be afraid to fight for your rights as a consumer.

Now, about those brakes... It's tough to say for sure what's wrong without a proper inspection, but messing with the brake disc and nuts could've definitely made things worse.

Hang in there, and don't let them push you around. You deserve better!

Try going to the sc at pj. Forgot the name. Near jaya pj

proton, after 20 odd years still have questionable service procedures.. my waja, day 1 until now,20 odd years… complain squeaky sound..still there!
just don’t understand their working attitude..

not near Jaya, but Senaxis usually good review

Proton Regal 3S

Is it because too fussy expecting new X70 to perform like high class car?
go check with another SC, see if it drives intended or expectation is too high

This post has been edited by matrix88: Dec 9 2024, 11:58 PM

Ya, looks like a few same engine vibration thread from TS.

To TS, I think you need to accept the engine vibration is norm for 3 cylinder engine...
Sometime when you keep complaining same issue to the SC, the repair outcome is worsen which affected the other part instead. Been there done that similar experience with my other car brand. So nowadays minor defect like little noise here and there I just live with it.

Chia lat. TS new vehicle was driven out of the SC without TS express permission. If accident should happen outside the SC, who will be responsible ? The sub-contractor, the SC or TS claim KDK knock ownself later ?

lodge your complain to the HQ, they will return your call pretty fast

hey i think i read a similar thread in reddit today.

have dashcam recording? escalate to HQ

Vibrate during idle (this have to keep your expectation in check, it's the no.1 complaint for 3cyl geely engine. The complaint is so bad even China dont want this engine anymore and switched back to 4cyl, Malaysia already too late to switch back since they now assemble the engine locally.

Vibration during braking, you'll need new disc (or lathe skim the old one) and pad. Bleed all your brake lines too during this brake job.

Which sc
atleast former can avoid

Yet ppl still dare to buy Proton.. I only trust Perodua...

Perodua > Proton

Possible they exchange the TS's car parts to used one? Is it a small SC?

With all the problems, no wonder why Geely started using their name for market RHD models overseas. Supposed to use Proton name for RHD. So, it is very likely they will get rid of Proton eventually.

Regal Motors, Jalan 13/4, PJ

Although the service level has reduced but still one of the better ones. Book in advance as they're super busy. Have waited nearly 1 hour waiting for my turn eventhough arrived before my appointment.