I sent my proton x70 2025 that is a month old to SC for checking why there is vibration on the floor base and driver seat.

Told them that must inform me what they intend to do to my car before any repair. The assistant service manager said sure!

But after that, I realised my car was not there. The third party subcontractor had do the alignment and balancing to my car without my consent. And worse is they drive my car out without my consent… I have told them anything I’ll co-inspect or test drive with them.

After that, I realised my brake has the problem right now. My brake pedal is spongy and would vibrate upon braking or even idle right now.

I called back to sc to look for manager. Manager don’t bother to return my call and always not there. The assistant manager that served me had given me his number last time.

So I gave him a call and he said would return my call. Since then, he won’t want to pick up my call anymore

My car is only a month old with barely under 1000km when I sent there. The issue has persisted for weeks now.

Nobody take up the responsibility. I have sent several emails to proton HQ but they said would ask respective service centre to contact me.

The service centre there is a nightmare where most of the foreman there are unskilled. They just tried to ketuk2 the brake disc and loosen the nut and tighten it back. Would this be main cause of why my brake act this way right now?



##########UPDATE 2 %%%%%%%%%%%%

Just a quick update, my brake pedal eventually sink to the bottom.. so I went to SC, they asked me to test drive with foreman. But their outcome is no brake fluid leak, and I can’t stimulate the brake pedal sinking problem. They need me to show them or the brake pedal sink when foreman test drive. Else, they need me to left the car there and they will drive everyday until it sinks.

In the mean time; they said the problem is intermittent so they can’t do much for me and asked me to continue drive.

Is this normal?



##########UPDATE 3 %%%%%%%%%%%%
Just a quick update to this case

I called to Proton Care to ask regarding the status of my case. The service centre have send in the service report that the car has no issues that mentioned by customer. We advise customer to left the car but customer reject. Hence, nothing that they can do to help.

I am literally pissed off with this kind of sc when they told me to left my car there for their technician to drive daily until the problem pop out instead of inspection.

Hopeless kind of 3S service centre.

##########UPDATE 4%%%%%%% 3 APRIL 2025########## MILEAGE 4400 ###########

Some peoples ask me to try using the water bottle method to check the vibration of engine. here's the video of the vibration but SC said within spec and normal. It affected my daily driving experience. Can any sifu clarify whether it's normal?



This post has been edited by PowerGadget: Apr 23 2025, 02:05 PM

%#####UPDATE%%%%%%

Just a quick update, my brake pedal eventually sink to the bottom.. so I went to SC, they asked me to test drive with foreman. But their outcome is no brake fluid leak, and I can’t stimulate the brake pedal sinking problem. They need me to show them or the brake pedal sink when foreman test drive. Else, they need me to left the car there and they will drive everyday until it sinks.

In the mean time; they said the problem is intermittent so they can’t do much for me and asked me to continue drive.

I’m totally hopeless with my local proton service centre. One is 4s the another one is 3s
Both not able to solve the problem

I don’t think they wash my car.

And usually for car wash, it’s 7 minutes drive from my place. Not sure the brake is hot enough or not
I went to two SC currently. One 3S one is 4S and still can’t solve it

I went to two different SC.
the one cause the problem say left the car there for them to drive everyday until the problem pop out

The brake pedal sinks that make me worry currently

Really regret and overlook at this important step. But sometime the car problem won’t be realised until we drive for at least a period of time and get the feel of it. Malaysia is so weak in lemon law and the period of us to report the problem should be at least 3-7 days. Even we buy stuff from Shopee or Lazada also is being covered, but buying 100k car is like playing with luck..


They refuse to do any further check as per SOP, no problem being shown on the spot = can’t check further. What a joke. They said they’re service 50-60 cars per day.

Well said!

X70 group that has 104k members not allow me to post my problem. They just delete my post eventually.

Previously before buy I ask owner for their views on the car also happened same thing, they delete my post.

No negative post is allows there..

I’m from east Malaysia so the choices of reliable workshop is limited

I’m just a normal person that just earn sufficient enough for my family.

Don’t have big money to hire lawyer unfortunately

I have went to two service centres 4s and 3s. Both can’t rectify the problem.

Those two are the famous one in my town.

I located in east Malaysia Sabah..

In the beginning, I thought because the way I asked for problem. I ask like the following:

Any proton x70 owner can help to list down the problem that they have and what stuffs that they have claimed before?

Then I got a comment saying that who the F are you? Why want to ask such thing? Then my post get deleted.

I proceed to buy x70 and then my car got problem. I post at there saying my x70 just few days old but having issue of vibration. They not allow the post as well/

Now brake got issue, I mentioned sc not helpful also kena reject..

Yet the group has 100k+ members..

True.. I joined the other smaller group of x70 is much better and the peoples there are helpful just like here.

Hmmm.. How I wish I am that rich

Thanks for your sharing bro!

But unfortunately my model is executive one so it does not come with those safety feature like AEB.

I asked them to do further checking but they not even bother to do anything except visual inspect the rotor.

Hopeless on them.

Sadly, your friend is saying the truth though.

The main foreman that diagnose the problem use the spanner to hammer my brake rotor part, knock here and there and just ask his man to unscrew and screw the thing. They not even dianogse any code or worse they said those things sometime can just drive and ignore, as long as able to drive.

Rather sad to stuck with this kind of sc.

I don't choose recond because want to heave peace of mind. who knows brand new proton that cost 100k+ give so much of headache as well.

Just a quick update to this case

I called to Proton Care to ask regarding the status of my case. The service centre have send in the service report that the car has no issues that mentioned by customer. We advise customer to left the car but customer reject. Hence, nothing that they can do to help.

I am literally pissed off with this kind of sc when they told me to left my car there for their technician to drive daily until the problem pop out instead of inspection.

Hopeless kind of 3S service centre.

Not sure what’s the value of this 1 month old car..

Left with 70k? And I need to pay bank interest again I believe? Another 25k loss?

Executive specs mc2

Send to third party workshop void warranty

Send to 4s they said nothing to inspect

I’m not sure what to do next to be honest

I did gave them to test drive the car. But currently they request to drop the car to let them drive daily until the problem pop out again.

Sorry I missed out thie mssage.

I not sure whether is it there any Proton service centre directly in Sabah Kota Kinabalu though.

But they are the authorised service centre I believed.

Viral might worry to get a LOD from Proton instead and I don't want my retire fund is used to hire a lawyer if this happened.

Yes! I do send email to Protoncare daily and almost twice a day. But not getting a reply from then even they promised 24 hours working hours.

I called to ask for status, they mentioned that they already asked SC to contact me, but SC no contact me though.

Request to complain that particular SC but Proton hotline said they can't do that. If need complain, write in. But write in, nobody cares or nobody reply.

Epic proton service

No worries, I just don't trust the sc and their SOP in doing stuffs. I believe if you're here, you won't be leaving your car there as well after the bad experience.

We don't have much SC over here, just dominated by 2 main service centres that I already visited.

Both don't do any OBD scan or inspection on the car, just by visual checking the rotor and driving it by rev high and emergency stop.

Recently I have contact with Geely Team from China about this case and after that they are very proactive and replaced a new set of rotor and brake pad to me immediately.

But unfortunately the vibration does not go away but my service centre sent a technical report to close my complain case. Since then, I didn't get any further assist from China/HQ team anymore.

Here's the latest water test on my engine vibration which SC said it's within spec, nothing abnormal. For me, the vibration is quite obvious on daily life which is worse than my 12+ years old myvi