Dec 9 2024, 09:38 PM
QUOTE(PowerGadget @ Dec 9 2024, 08:56 PM)
I sent my proton x70 2025 that is a month old to SC for checking why there is vibration on the floor base and driver seat.
Told them that must inform me what they intend to do to my car before any repair. The assistant service manager said sure!
But after that, I realised my car was not there. The third party subcontractor had do the alignment and balancing to my car without my consent. And worse is they drive my car out without my consent… I have told them anything I’ll co-inspect or test drive with them.
After that, I realised my brake has the problem right now. My brake pedal is spongy and would vibrate upon braking or even idle right now.
I called back to sc to look for manager. Manager don’t bother to return my call and always not there. The assistant manager that served me had given me his number last time.
So I gave him a call and he said would return my call. Since then, he won’t want to pick up my call anymore
My car is only a month old with barely under 1000km when I sent there. The issue has persisted for weeks now.
Nobody take up the responsibility. I have sent several emails to proton HQ but they said would ask respective service centre to contact me.
The service centre there is a nightmare where most of the foreman there are unskilled. They just tried to ketuk2 the brake disc and loosen the nut and tighten it back. Would this be main cause of why my brake act this way right now?
Your brand new Proton X70 is a month old and already giving you trouble? That's crap, man! The service center's actions are totally unprofessional. They're messing around with your car without your consent, and now your brakes are acting up? That's a major red flag.Told them that must inform me what they intend to do to my car before any repair. The assistant service manager said sure!
But after that, I realised my car was not there. The third party subcontractor had do the alignment and balancing to my car without my consent. And worse is they drive my car out without my consent… I have told them anything I’ll co-inspect or test drive with them.
After that, I realised my brake has the problem right now. My brake pedal is spongy and would vibrate upon braking or even idle right now.
I called back to sc to look for manager. Manager don’t bother to return my call and always not there. The assistant manager that served me had given me his number last time.
So I gave him a call and he said would return my call. Since then, he won’t want to pick up my call anymore
My car is only a month old with barely under 1000km when I sent there. The issue has persisted for weeks now.
Nobody take up the responsibility. I have sent several emails to proton HQ but they said would ask respective service centre to contact me.
The service centre there is a nightmare where most of the foreman there are unskilled. They just tried to ketuk2 the brake disc and loosen the nut and tighten it back. Would this be main cause of why my brake act this way right now?
Don't let them get away with it! Document everything, from emails to voicemails, and take pictures of any damage. Escalate the issue to Proton HQ, share your nightmare on social media, and maybe even consult a lawyer. Don't be afraid to fight for your rights as a consumer.
Now, about those brakes... It's tough to say for sure what's wrong without a proper inspection, but messing with the brake disc and nuts could've definitely made things worse.
Hang in there, and don't let them push you around. You deserve better!
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