QUOTE(Lon3Rang3r00 @ Oct 29 2024, 10:47 AM)
I'll get back to you on this, I've no idea how they going to issue me an Apple gift card, that's the instruction Switch WhatsApp asked me to pass the message to the outlet.
Ok Just an update also to share my experience with Switch outlet., I trade-in my iPad Mini 6th and Apple Watch Series 6 at first outlet on Sunday, their SOP is to inspect and take photo as evidence before evaluation, they took some picture and noted down that it's on perfect condition, quoted me Rm1410. I left the shop only to get a reply that there's an alternative to exchange Switch Gift card, so today i went there and they told me their outlet doesn't have a Switch Gift Card asked me to go to another Switch Outlet. On 2nd Switch outlet, 2nd Inspection noted that there's a scratch on the bottom of the Apple Watch, and also scratches on the iPad mini pencil charging area (which wasn't there during first inspection), quoted me 1017 total for both.
I suspected those damages 1) iPad mini which i have ESD hybrid case put on since day 1 which got removed twice during inspection, the tempered glass also twice removed which i think that causes of the scratch. and 2) the Apple Watch, it was with the removed of Rhinoshield case which i also put on since day 1, but the 1st outlet staff not sure how to open, maybe their mishandling causes the scratches.
Credit to the staff at the 2nd outlet that slowly explain to me to that the evaluation have to be done on the time when i traded in Even if can refer back to the previous photo from the 1st outlet, it could be due to damage during transport (which like i said it was always in the protective case and only open during inspection), they can't give me the 1st outlet price.
Moral of the story, or note for anyone going to trade-in their Apple Device. If you're not going to purchase anything at the point of time. Ask if they have Switch/Machine/Apple gift card, which is a card that can top-up any amount. Don't repeat my mistake, when they want to do evaluation please be there to see how they open, if they use fingernail to pry open. Informed them that if there scratches is on where they land their finger, it will be on them. and if they knock the device or it fall and hit the table, you also have to make sure damages were on them.