Anyone know the best method to let them fix immediately? I tiring about this stupid Digi service.

2-Dec-2023 - Maxis submitted port out request
3-Dec-2023 - Digi rejected SMS received, called Digi hotline and agents said it was due to both mobile number was under same name but different bill, she want us to request Maxis submit for 2 port out request instead of one. We went to Maxis center and ask them submit for 2 port out requests.
4-Dec-2023 - Digi rejected SMS received, contacted Digi live chat and the agents Mika T told me there is fibre account under this mobile number, you need to go Digi Store and ask them split it out. We purposely went to Sunway Pyramid Digi Store and requested for fibre split out. At the same time, we requested the agent to check and confirmed if everything ready to port out and she answered Yes.
5-Dec-2023 - Digi rejected SMS received, we requested Maxis to give it a try again. Submit another port out request.
6-Dec-2023 - Digi rejected SMS received and we got no idea what to do.

I have an idiot solution for you. Change all numbers to Prepaid and port out then you can do what ever you want.

Report to MCMC

Prepaid doesn't need to submit port out request?

You still need, but the number is freed from any form of attachment: different bill lah, different owner lah, got fibre account lah, got pending amt lah.. this la that la.

All you need is .. the owner of the prepaid line, line still active and (this not sure if still applies: 30 days).

This post has been edited by Natsukashii: Dec 7 2023, 05:18 PM

You sure the number is in your name?

I've requested Maxis to submit the request again, this is the sixth time.
I hope it will port out smoothly.

Reminds me of the fiasco I had with Digi port out.
In the end, I had done 9 times reapplying port-out after so many hurdles and excuses given.

Report to MCMC, sure they scare kena penalised. MCMC fine telcos yearly based on number of cases.

May I know what is the main reason you guys port out?
Does Maxis offer better plan?

Submitted port in request to Hotlink from Digi Prepaid yesterday, replied SMS from Digi this morning, afternoon received SMS from Digi: "Sorry, your request was rejected. SOME OR ALL NUMBERS ARE NOT IN SERVICE. Please call 0162211800 for help.

Called customer service, she said balance below RM5 cannot port out, straightaway topup RM5 and called Hotlink Care Line to resubmit port in request, and see how it goes.......

Need to go Digi store to bang table flip table only can do.

wow since when got this bullcrap balance below rm5 cannot port out?

I recently port out from digi to hotlink. need at least 10 cent balance needed to port out.

Also I need to resubmit 3 times mnp request due to digi system issue

Never ever combine multiple services to the principal account holder. This is considered supplementary service to the system.

Example, U have mobile and fibre under the same telco and account name.

To port out, U will need to split the services individually. Once done, they only port out.

I have this problem before when porting out from Maxis. In the end, I ported out to U Mobile for telco and fibre is DiGi. Never ever combine services despite whatever promises given by the sales rep.

Do u record the conversation ? If got then report to mcmc n viral the conversation....satu kali kasi hantam kaw kaw la 😡

report MCMC

agree. i have 2 similar case like this. one is postpaid principal-supp line convert to individual principal and family plan and become standalone with prepaid ( demote from principal family plan).

1st case because the supp line want to port out and the celcom making both standalone principal. however during port out, always mention that the number tied with principal even already seperate. Last resort is to port both under same name, then no issue.

2nd issue, supp line become prepaid on digi. but there is glitch on digi system whereby even already prepaid, the plan still tied to family plan which need to do 2-3 report, then can port out

Today finally successful port in to Hotlink.

17.12.2023
Went to Maxis Centre TRX to request port in.

18.12.2023
Replied SMS from Digi, port out unsuccessful as balance below RM5, reload RM5 and called Hotlink to resubmit port in request.

19.12.2023
Not received port out SMS from Digi, called Digi she told me Hotlink does not request for port out, called Hotlink he told me port in being cancelled, need to go Maxis Centre to redo port in.

Nighttime went to Maxis Centre IPC, request port in again and being given new sim card, she asked me to throw away the previous sim card provided by Maxis Centre TRX.

20.12.2023
Received port out SMS from Digi in morning, replied and afternoon successfully port in to Hotlink.

Sorry to here that, but based on my previous experience with maxis and celcom, its pretty much the same with any Telco, sadly. Its a huge hassle.

By right they should just tell us upfront, that, all the procedure we need to do for porting out, rather than one after the other. And yes, having the principle account tied to many services is the bottleneck, but many wouldnt know about it untill we go thru the process (hassle)

prepaid account far less attachment and no outstanding balance

oh interesting..1st time heard about port rejection

Works for me, after change to prepaid, go port in maxis immediately after. Works whitin minutes only.

Thank you for sharing this trick.

Did u mean digi prepaid should be easy to port out to other telco?

Yes, after change to Prepaid, topup rm 5 immediately, then go to port in to other telco (Hotlink in my case)

I would just fucking termjnate the line n get a new one. Lots of otp are sent to emails now

I can't imagine losing a number I've used for more than a decade.
Too many sentimental values

my fren had issue with digi port out too.
postpaid user, no outstanding, no attachment etc.

failed to port out twice, give up..continue use digi...

Sharing my experience
Port out from digi prepaid to hotlink prepaid

Day1:
Went to maxis centre to get new sim card 10am
1pm Digi sent sms, replied yes
8.15pm Digi said unsuccessful

Day 2
8am Call digi, Digi ask me to call maxis to resubmit
Call maxis to resubmit request
12pm Digi sent sms, replied Yes
*My balance was RM1, I topup RM5 just incase
8.30pm - Phone no more coverage
Change to new sim card - success

I have the bad experience with Maxis, actually I have separated all line to individual line on maxis to port out one week ago, I have total 5 line to port out to Celcom Business line, last two-day Celcom have submitted the request for master line first and yesterday receive rejected SMS and the reason is Principal line has supplementary line that should be ported, ok fine I have call Maxis to double check, they inform me that all is good and ready to port out and I also double confirm with them. Maxis ask me to tell Celcom to request again on the same day. I have call Celcom to submit request again yesterday, this morning receive again rejected SMS with the same reason, I was very angry and direct call Maxis again to complain them, still tell me the same thing and say ask Celcom to submit request again, at the same time they also submit the report about this issue. Today is third time submitting, I hope tomorrow will port out successful, if not I sure will let them have a good study. Wasting my time to go Maxis and Celcom both outlet

Have you changed every single line into Postpaid 79 or any principal line packages? Any line that can still sharing data pool considered your supplementary.

This post has been edited by poh880: Jul 20 2024, 07:01 PM

All already change to Postpaid 79, by the way after I call to HQ complain, they only found the issue, HQ call me at 7pm and they say already found the problem and is their internal issue, they have already separated the fiber account from the principal line but they not yet separate out their internal ID which is link to the phone number, I have no idea what is that, they say if tomorrow rejected again, ask me to request again, should be no problem. I hope it work, already request 3 time, if reject again would be 4 time