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Digi rejected port out(Please help)
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VeeJay
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 Dec 20 2023, 08:08 PM
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QUOTE(allenkllow @ Dec 7 2023, 04:30 PM) » Click to show Spoiler - click again to hide... « Anyone know the best method to let them fix immediately? I tiring about this stupid Digi service. 2-Dec-2023 - Maxis submitted port out request 3-Dec-2023 - Digi rejected SMS received, called Digi hotline and agents said it was due to both mobile number was under same name but different bill, she want us to request Maxis submit for 2 port out request instead of one. We went to Maxis center and ask them submit for 2 port out requests. 4-Dec-2023 - Digi rejected SMS received, contacted Digi live chat and the agents Mika T told me there is fibre account under this mobile number, you need to go Digi Store and ask them split it out. We purposely went to Sunway Pyramid Digi Store and requested for fibre split out. At the same time, we requested the agent to check and confirmed if everything ready to port out and she answered Yes. 5-Dec-2023 - Digi rejected SMS received, we requested Maxis to give it a try again. Submit another port out request. 6-Dec-2023 - Digi rejected SMS received and we got no idea what to do. [attachmentid=11486433] Sorry to here that, but based on my previous experience with maxis and celcom, its pretty much the same with any Telco, sadly. Its a huge hassle. By right they should just tell us upfront, that, all the procedure we need to do for porting out, rather than one after the other. And yes, having the principle account tied to many services is the bottleneck, but many wouldnt know about it untill we go thru the process (hassle) |
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