Anyone know the best method to let them fix immediately? I tiring about this stupid Digi service.

2-Dec-2023 - Maxis submitted port out request
3-Dec-2023 - Digi rejected SMS received, called Digi hotline and agents said it was due to both mobile number was under same name but different bill, she want us to request Maxis submit for 2 port out request instead of one. We went to Maxis center and ask them submit for 2 port out requests.
4-Dec-2023 - Digi rejected SMS received, contacted Digi live chat and the agents Mika T told me there is fibre account under this mobile number, you need to go Digi Store and ask them split it out. We purposely went to Sunway Pyramid Digi Store and requested for fibre split out. At the same time, we requested the agent to check and confirmed if everything ready to port out and she answered Yes.
5-Dec-2023 - Digi rejected SMS received, we requested Maxis to give it a try again. Submit another port out request.
6-Dec-2023 - Digi rejected SMS received and we got no idea what to do.

Prepaid doesn't need to submit port out request?

I've requested Maxis to submit the request again, this is the sixth time.
I hope it will port out smoothly.