chong83
Decided to prod TM a bit. Livechat with them on 7/7. Today got the call for the 1Gbps upgrade. CS just read out the terms of the upgrade - 800-1000/500, new modem/router (1-yr warranty), no charge for technician visit, no re-contract, price, UnifiTV & call package remains the same. Now wait for technician to set appointment.

The only thing I find strange is that, even though I was given a report number after the live chat, there's no sign of the ticket in either My Activities or My Orders.

I must be real lucky or something because I never had problems with Shopee, on the web or mobile.

Not yet, since my last update on 20240711 where TM (03-79647000) called to inform me to wait for appointment, I missed 2 calls from TM last Friday morning cos I was sleeping. Oops. Hope they call again soon.

20240719_0946 Missed Call 03-79647000
20240719_1106 Missed Call 03-79333300

Numbers don't look like they're from technicians though.

Yeah, finally! I suppose can be faster if chase them a bit or use MCMC but nvm lah. No recontract according to phone call received earlier where the FSU TNC was read out and agreed to.

Not sure if the service acceptance form got state anything about contract or otherwise.

Next want to see if I can change my Ultimate to Ruby pack. RM60 -> RM30

Out of contract for so long already, see what they can offer. Lemme go find Maxis agent to get transfer ID. LOL.

Raise a ticket with MCMC regarding the free speed upgrade. This will upgrade your current 800Mb/s package to 1Gb/s, which includes an upload speed of 500Mb/s, without requiring a contract renewal. The free upgrade is typically completed within 14 working days.

Once the speed upgrade is completed, you can visit TMPoint again to take advantage of the SWU offer.

You can follow my guide on how to submit a ticket to MCMC regarding the free speed upgrade at the following link:

https://forum.lowyat.net/topic/5424552/+2010
If you're using the combo BTU+router, some users are experiencing issues with it. Fortunately, I still have my original BTU, so I use that and keep the new combo BTU+router as spare.

They allowed me to continue using the existing BTU and advised me to keep the new one as a spare. They also configured the new BTU into bridge mode and tested it before repacking it into the box.
The download speed is limited to 920 Mbps, whereas the upload speed consistently reaches the full 500 Mbps.

Idk how they designed such incompetence system. I just saved the account ID and paying monthly via autopay. Never bother to check their apps or website. Waste of time and energy bro.

Edit:
I can login to unifi account info.

Can I check with the experts here on the speed upgrade?

I am on landed fibre and I am thinking of switching over to Unifi 300mbps from Sunway internet.

1. Is it still true that Unifi 300mbps will have higher "priority" for bandwidth over 100mpbs users?
2. Will the latency on 300mbps better than on 100mpbs?
3. Some users reported their speed gets upgraded recently. This is applicable for new subscribers too?

Currently I am using 100mbps the only complain I have is during peak time from 8pm to 11pm internet not very smooth.

I used e-wallet autopay. So on the 6th day of new month, I will cash in the right amount i used to pay for the internet. It will deduct accordingly. Never used bank's autopay.

same here bro

did they really tell you to clear your cache to fix the issue LMAO

Anyone having problem accessing account info from unifi.com.my?

Have been getting message Looks like we have a problem while getting your account information. since few days ago

Thank you so much for reporting back.

Tracked it down to the following EasyPrivacy rule:
||netcoresmartech.com^$3p

which blocks:
https://cdnt.netcoresmartech.com/smartechclient.js

from:
selfcare.unifi.com.my

Instead of disabling the whole adblocker, just unblock this one domain.

I just add the following to uBO. Everything else remains blocked.

Problem is some technicians are really not qualified, at least that was for my case. I asked the technician to setup bridge to use back my existing Asus router, he said can no problem. He fiddled around with the settings for a while, ended up he said he can’t do it and asked me to just configure mesh.

I didn’t want to waste time, I just said ok, ownself login to the D-Link ONR and set it myself, done in 1 minute.

They are indeed broadband installer contractors. Well versed in initializing and installing TM routers and bridging but only with preset procedures.
Once they encounter problems outside of their set procedures, the only advantage they have vs us, is they can call TM tech directly for TM side quick reset, initialization, passwords, etc.

My installers are nice guys but they don't even know routers can save router configuration into a file for immediate config reload in case of any reset.

I have to teach them where to go for in DLink router (I myself first time using DLink) for config save.
I asked them to configure the ONR in router mode for successful connection, then save the working router config into my PC. Then we do bridging, save another config for bridging mode.

2 config files for both router and bridge mode, so that if my own router fail, I can always temporarily change the router from bridge back to router mode and restore the saved router config for direct ISP connection.

I received a call today offering a free upgrade to 1Gb/s with three months of free billing if I renew my contract.

I mentioned that I’m already using 1Gb/s. It seems like it might be from a third-party company, not TM.

Sorry all, on this thread all the time only saw
SWU 3.0 500mbps RM119 free 6 month
Buy own router don use tm crap router cant do this do that