Mine still same turbo upgrade 2018 300 mbps, while I'm enjoying 500 mbps

Agree. I wrote to them about my package name still stuck at swu 300. They just replied and said according to their system it is unifi home 500 pro upgrade, that's it nothing else. I had to reply again saying that's the reason I contacted support, can you do something about it.

Agree. I wrote to them about my package name still stuck at swu 300. They just replied and said according to their system it is unifi home 500 pro upgrade, that's it nothing else. I had to reply again saying that's the reason I contacted support, can you do something about it.

Mine just recently updated to the correct plan in my unifi app. I got the sms again prior to checking. Glad that it has been solved at my end after a long wait.

Automatically

Unifi technician come and found out it is adapter issue. He told me that the current BTU is still the best to use as compare to what currently offer. If want to replace to new BTU, need to wait for stock & come back later. At the end, I just proceed to replace the adapter only.

not sure is it all package plan updated for those free speed upgrade especially 500Mbps to 800Mbps

i have my 500Mbps turbo 2018 free speed upgrade since Oct 2023, until recently i lodge mcmc ticket mentioning my plan name have not change to 800Mbps

been using 800Mbps but plan name never update until i lodge ticket to mcmc on Oct this year

today i just see unifi replied in mcmc ticket that they have change my plan name to
[attachmentid=11507397]

Actually filed on Sunday lunch hour and only came today morning. More than 24 hours. Yes replaced with the new adapter. New modem just finished stock yesterday and only stock available only today afternoon. If I want to change need to book again another time. Two modems available to choose ZTE or AIO type which got modem with router. Technician said my existing one much better than those new one.  I chose to replace with adapter only. If really spoil then only replace the modem.

ya, mine is from turbo era from 100Mbps to 500Mbps and then last year another free upgrade to 800Mbps
i paid RM99 for 800Mbps now bundles with UnifiTV Ultimate (old legacy) and Voice STD20, unless SWU able to bring it down below RM99 for 800Mbps, else difficult for me to switch my plan
ya, after few round escalate, they close my ticket after notify me the speed has been upgrade (which is true, upgraded to 800Mbps since last year Oct), just the plan name
I keep on comment and pull the MCMC staff in... then finally it is changed on 6th Dec (from my ticket lodge 21st Oct)

the reason we need plan name change is we might get free upgrade in future (who knows), so is better the ensure plan and actual speed matching

Yes by right Monday. You know I know... It's not system issue but normally Monday can go EL. Hahaha.... Anyway previous experiences were good, most within 24 hours.

Ya old one better. Hope can last another 10 years. Hahaha

Yes mine swu 4.0 the modem and router comes in 1. But after 1 year if your device spoil you can go tmpoint request them to replace you will have contract for the router (1 year)

Sky worth router and modem back then I cannot get 500mbps after they change I get 500mbps

My btu they didn’t take also .  Can your speed test get 500mbps?

Great that is the speed. For 6 years I been using 300mbps/50mbps now 500mbps/100mbps

Those got free upgrade from TM on 2023, the speed profile are updated accordingly.

Free upgrade, not renewal upgrade like SWU.

Won't say patient, just didn't really care as long as the speed match

Ah no,TM fixed already.
Almost 99% similar to your case.
Tinkering with it for 3days,and thinking maybe my RB5009 rosak or not... (I almost give up and ready to order a new mikrotik router again)
Fortunately TM fixed it at the day they send technician came,and help me to report back to KL HQ about my upload high ping issue.