Question to users here on e-sim with CelcomDigi.

I've been with Celcom for 26 yrs. Postpaid. Physical sim. I wanted to convert to e-sim as I have incoming iPhone Air next week.

I did the "convert to e-sim" route through the CelcomDigi website link, which in turn ends up to the kyc process. I've been doing the kyc process on that from 1pm till 7pm today, it always fails at "MyKad not captured properly, please retake and ensure good lighting".

I've done it under all kinds of lighting, always fails with that statement.

I downloaded CelcomDigi app after the notice that the CelcomLife app is EOL this December, did kyc on that,exactly the same process as the "convert e-sim" on CelcomDigi website, front back IC then selfie, captures every single details first try.

Is the "Convert to e-sim" function on the website borked? Do I have to go to a physical store to convert to e-sim? Weird that I did XOX prepaid e-sim first time do kyc, it went through first try, yet Celcom's e-sim process is so questionable. Haih........................

I just converted 2 days ago. No issues, smooth process and very fast

No, only subscribed to one week just4me plan and RM3 30 days unlimited call plan on 2 October

Even if your IC the plastic layer peel off bit or looks unclean also it's failed to process your eKyc I also had same issue after change IC no issues

So now I have to change IC?

The same kyc in the Celcom Digi app that mirrors the "Convert to e-sim" kyc on the website works one shot for me. App kyc pass one shot, website forever says myKad not clear, when they are effectively the same?

Maybe you walk in to CD center is easier for your case.

Anyone using Celcomdigi Ultra/Pro here? you get discounted phone every 2~3years?

Anyone knows how to get esim from digi center?

Can do it online nowadays 😳

your partner get suspended already. You still answer him for what? He just wants post count only.

This post has been edited by GalaxyV: Oct 21 2025, 02:50 PM

Is it, didn't realised it, thank you for the highlight 🙂👍

How to figure out the account is suspended ??

can go here to see see

https://forum.lowyat.net/index.php?showtopic=5179394&hl=

OT: There is a "SUS" red tag next to the username.

Celcom now support "convert -to-esim" in iPhone feature, just like most American carriers. Very very recent update, I did not notice this in the "Cellular" section in Settings 2 days back when I attempted e-sim kyc via CelcomDigi website. I guess there's a new carrier definition update that happened between today and last 2 days.



I just did mine on my old iPhone 12 Pro Max, running e-sim now. Once my Air gets here, the e-sim will get transferred there, the 12 will get traded-in to Apple.

Curiosity edit: Anyone here using Celcom e-sim juggle your e-sim between iOS and Android device? I was told by Celcom customer service that e-sim transfer only between iPhones, not across iOS/Android. I find that kinda nonsense since I can always ask for replacement e-sim (which I assume comes in the email tied to your CelcomDigi account in QR code form) from CelcomDigi and what's stopping me from adding that e-sim to my Android device? (Honor Magic V5)

This post has been edited by KomradMikhail: Oct 21 2025, 05:50 PM

Yes, it’s a new function on iOS 26. Your case was you didn’t pass eKYC earlier but if now all OK then it’s fine. I have been using eSIM since 5-6 years ago.

When you say transfer eSIM, generally there are 2 ways of understanding it.
From iPhone to another iPhone, can just transfer FOC during phone setup or from mobile data settings after you finish setting up. It is just like swapping your SIM into another phone.
From iPhone to Android or vice versa, need to request SIM replacement.

I finally tried and managed to transfer my eSIM from old iPhone to my new one!

Thank you very much for sharing this info, and saving me a trip to CD Centre.

Yes, this year when I changed my iPhone from 16PM to 17PM, I used the eSIM transfer and everything was seamless. At first, I thought to use online function to get a replacement but the iOS function is even better. Been visiting Digi Centre every year once I get the new iPhone but this year finally it’s not needed.

Awesome capability.

Thank you once again.