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 CelcomDigi

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RDoe
post Feb 11 2024, 08:13 PM

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QUOTE(darachan @ Feb 11 2024, 11:52 AM)
So what happens to Digi Prepaid Live 2017? Still same as before after merger?
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Only difference I noticed is the BoS no longer attractive sad.gif
RDoe
post Feb 12 2024, 09:10 AM

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QUOTE(Gold_Moderator @ Feb 12 2024, 01:09 AM)
xpax better offer. digi box offer me rm7 for 100gb for 7days.
xpax same offer rm3 only.
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Time for me to renew my XPAX24 with 2-year validity extension. Got to go check if it's still at RM50 thumbsup.gif
RDoe
post Feb 14 2024, 10:22 AM

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QUOTE(MakNok @ Feb 14 2024, 08:41 AM)
Update here if still possible.
Thanks
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OK, will update when I look into it later. thumbsup.gif
RDoe
post Oct 8 2025, 09:30 AM

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How many numbers can the new CelcomDigi app manage? I read 5 somewhere (Google results), and I hope not...

Since we can have a maximum of 5 numbers each from Celcom and Digi separately... before, at least. blink.gif
RDoe
post Oct 8 2025, 10:35 AM

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QUOTE(fruitie @ Oct 8 2025, 09:57 AM)
Celcom postpaid but I think it’s still showing Digi Telecommunications. laugh.gif
I have 5 Digi numbers and one Celcom Xpax shown and linked on the app.
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Awesome! Thank you! biggrin.gif
RDoe
post Oct 8 2025, 12:12 PM

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QUOTE(fruitie @ Oct 8 2025, 10:44 AM)
If I'm not mistaken for Digi is 5 prepaid numbers and 3 (or 2) postpaid numbers under one IC, not exactly just 5 numbers. smile.gif
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Thanks, I'll try later and see how it goes. biggrin.gif
RDoe
post Oct 11 2025, 08:31 AM

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QUOTE(fruitie @ Oct 8 2025, 07:47 PM)
For the first time, I only logged in with one of my numbers then did an eKYC, after that it shows all my other numbers. Didn't recall require any OTP after that. I think only the first time ot may need, but it has been some time since I did it.
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I can't seem to get through the Biometric part.

The app asked for iPhone passcode to do the Biometric verification, but I got a failure message after.

Something to do with my iPhone settings, any idea? blink.gif

Actually after I tried yesterday, I got a "eKYC Verification has been completed and info update is in progress, please wait and try later.", but today still had to go from beginning again and Biometric verification failed...
RDoe
post Oct 11 2025, 02:19 PM

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QUOTE(fruitie @ Oct 11 2025, 11:25 AM)
Honestly I have no idea, I can login with biometric. Try installing again?
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Thanks, will go try again later.

Just thought I could be missing something in my iPhone. tongue.gif
RDoe
post Oct 11 2025, 02:20 PM

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QUOTE(PJng @ Oct 11 2025, 09:55 AM)
no idea why force biometric, cannot skip that part
why i need lock telco app?
and everytime open need press continue
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Ya, force biometric, only to be given the option to change later. bruce.gif

This post has been edited by RDoe: Oct 11 2025, 02:20 PM
RDoe
post Oct 12 2025, 03:30 PM

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QUOTE(RDoe @ Oct 11 2025, 08:31 AM)
I can't seem to get through the Biometric part.

The app asked for iPhone passcode to do the Biometric verification, but I got a failure message after.

Something to do with my iPhone settings, any idea?  blink.gif

Actually after I tried yesterday, I got a "eKYC Verification has been completed and info update is in progress, please wait and try later.", but today still had to go from beginning again and Biometric verification failed...
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Finally found a chance (time and patience tongue.gif ) to figure out what went wrong.

Simply put, I didn't (have never) set Face ID to unlock my iPhone before, so Biometric Verification couldn't work.

Turned on Face ID to unlock my iPhone, and went through the verification on the CelcomDigi app. Smooth success after that. Rest of my numbers appeared in a short while. rclxms.gif

(User) problem solved. biggrin.gif
RDoe
post Oct 12 2025, 04:45 PM

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QUOTE(GamersFamilia @ Oct 12 2025, 03:53 PM)
So with face id its more easier right?
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Easier to access/unlock, yes. But security-wise, I guess it depends on individual's opinion. biggrin.gif
RDoe
post Oct 13 2025, 07:55 AM

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QUOTE(confusecius @ Oct 12 2025, 08:40 PM)
ok..
dumb question..
do all phone got face id?
i dont see any setting in my cheap android phone for it..
so my verification failed all the times..
.
still not verified since few days ago..
go back to celcomlife for a while i guess..
until got solution..
also got mydigi..
two months until the app KO..
huhuhu...  sweat.gif
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That thought has come to my mind, coz I've to help a friend with his account next, and it's an Oppo phone. blink.gif

I encountered the problem because I've never used Face ID on my iPhones all this while, though I knew it's an option before. It's until now that I needed it for the CelcomDigi app that I activated it.

Now I've to figure it out on that Oppo phone. unsure.gif

If your phone has an option for Biometric Unlock (Face ID and/or Fingerprint or maybe even voice), then I guess it'd help. Otherwise might have to visit a Digi Centre for help.
RDoe
post Oct 15 2025, 07:58 AM

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QUOTE(confusecius @ Oct 14 2025, 09:33 PM)
.
thanks for your help..
what me pening on the first place they use the word face id when ekyc..
people with fruit phone familiar with that..
never thought they mean fingerprint also..
so after i set fingerprint + pattern the process went through without prob..
thanks again...  icon_question.gif
.
thanks sis fruitie...  icon_rolleyes.gif
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Glad you managed to do it too. Congrats! rclxms.gif
RDoe
post Oct 22 2025, 07:43 AM

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I finally tried and managed to transfer my eSIM from old iPhone to my new one!

Thank you very much for sharing this info, and saving me a trip to CD Centre. rclxms.gif
RDoe
post Oct 22 2025, 10:59 AM

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QUOTE(fruitie @ Oct 22 2025, 10:13 AM)
Yes, this year when I changed my iPhone from 16PM to 17PM, I used the eSIM transfer and everything was seamless. At first, I thought to use online function to get a replacement but the iOS function is even better. Been visiting Digi Centre every year once I get the new iPhone but this year finally it’s not needed. biggrin.gif
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Awesome capability.

Thank you once again. rclxms.gif
RDoe
post Oct 23 2025, 08:30 AM

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QUOTE(KomradMikhail @ Oct 22 2025, 11:40 PM)
Question is, I'm still on iOS18. Not moving to 26 because of all the shenanigans of glitchy missing animation with the Liquid Glass theme on iOS26, plus the stress that puts to the phone (not risking it for old phone like my 12) and by the time Apple fix that with 26.1, I've decided to go with the Air.
Exactly. As I pointed out on my curiosity edit last post, what's stopping me from asking for replacement e-sim and QR code scan that on to my Android? A sim is a sim, right? In this case, an e-sim is an e-sim. Don't tell me Celcom is segregating these e-sims to device platforms now?  rclxub.gif

It's just in my nature to test the limit of the whole process that's new to me. I know for a fact that my iPhone and Honor Magic V5 can store multiple e-sim profiles on-device though only one can be active at the same time. That's how international travelers do, by using services like Airalo, Saily and Holafly that provide e-sims for different countries without the traveler losing the specific e-sim profile for the different countries they've been to, as long as the continue subscribed to the service. I'm interested on how many local telco e-sims I can store on my device(s), I understand the limitation of only one e-sim can be active at a time. I have XOX prepaid on my Honor Magic V5, but all these uncertainties with "can I move my Celcom postpaid esim "across platforms (iOS-Android vice versa)" is giving me pause.  sweat.gif
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Not sure if following might help, but...

I've 12 Pro and 12 Pro Max, though both dual-SIM models. Both updated to iOS 26 with no issue so far.

For an older iPhone with only 1 physical SIM slot, I understand that it can store up to 6 or 8 eSIMs (oh, forgot about my 11 Pro that's not dual-SIM laugh.gif ). Only 1 eSIM can be active together with the physical SIM.

For the iPhone Air, I was surprised but very happy biggrin.gif that I can have 2 eSIM active at the same time. This model doesn't have physical SIM slot at all, but I'm adapting well. icon_rolleyes.gif
RDoe
post Oct 24 2025, 07:00 AM

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QUOTE(fruitie @ Oct 23 2025, 09:45 AM)
From iPhone 13 onward you can have both eSIMs active at the same time, no need one of them is a physical SIM.
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Ah yes, I only realised after getting my 17PM. Haven't bought a new PM for a few years until I decided to save some money by getting a local set.

Nice discovery, I must say. laugh.gif

 

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