QUOTE(mercindustries @ Jan 19 2024, 12:36 PM)
Is their CS really that bad? I have been trying to open an account for almost 2 weeks now but not successful. Called them they say they will respond via email but when I emailed them I’m not getting any response!
if you search in the thread you will get your answer, instead of waiting like dungu for 2 weeks
anyway, to answer your ques. cause IC verification failed. go try again and again.
Once you capture the IC properly, the application will approve almost immediately (barring some other deeper issues, i.e. not eligible to open acc due to bankrupt/US passport/etc)
and then you will be cursing rize

cause their app fail IC capture wont tell us so that we can go re-do the application and leave us in the dark