I just login to move money to saving pot. Still ok.

dont know tng gonna partner with who since they want become superapp

i realize since first 2 months using RIZE with saving POT
it is hard to calculate the interest if u do that as it will pay out in both saving pot and normal pot
so track till crazy
if u the type of not tracking then ok
for me i do some tracking and counting to ensure they dont short change me

What’s saving pot? I saw it in the app, but dunno what is it about

Definitely CIMB 🤦‍♀️ as they are already superapp unlike AirAsia
If you want to track just make sure main account at rm10 🤦‍♀️ and the rest move to savings pot
Savings pot is to move all your money to save and you cannot transact to it as it is protection from any money being deducted in your account

If you want to transact then move it to your main account

Ooo, so, it is something like secure ur money

Couldn’t transfer with DuitNow today. Anyone facing the same issue?

Couldn’t transfer with DuitNow today. Anyone facing the same issue?

Thanks for the information, their customer service only online on weekday and Saturday 9-2. Will try to call them tomorrow.

In their website it said "support available 24 hours".

his case not fraud related matters

general support mostly limited to business hours.

in the past, all my contact with CS (for account creation issue, missing profit issue) have been around 11pm~1am. Even on weekend.

Cause i also saw that it mentioned 24/7. That's why i called at night.

Not sure if any changes made to it recently.

in the past, all my contact with CS (for account creation issue, missing profit issue) have been around 11pm~1am. Even on weekend.

Cause i also saw that it mentioned 24/7. That's why i called at night.

Not sure if any changes made to it recently.

hmmm...

others non fraud cases...

all during office hours only...

only critical fraud cases they would layan u boss 

like block your card or account ASAP

good advice, i just called them up. their CS is 24/7, so not bad on this regard lol.

they checked and my application process did go through but is still under review, they say will take 1 to 3 working days, but will try to expediate for me.

then i asked the CS person how come upon sign up never receive any notification whether email/sms, so after we apply we dont even know whats going on and in the dark.
then how to even check whether our application was successful or rejected or whatever else..

then the CS person apologize for inconvenience, said they are aware of this issue, but currently at this moment memang no notification will be sent for registration, etc.. but they will implement it soon.
and the CS said since i already called them up, so they will send me an email to notify once account is approved/activated..

EDIT: anyway i leave this here in case someone needs it in future

and you are very sure of that because you speaking from your own personal experience with Rize?

Because here's my own personal experience with Rize.

Even their email replies to me are at anything but office hours.

On my first call on Saturday afternoon, Rize redirect me to automated message which said customer service only available on certain time frames (general business hour).

On my second call on today morning able to reach the customer support and been told will investigate and “hopefully” resolved by 3-5 working days.

Tbh it is not pleasant experience for me as a bank couldn’t provide liquidity. For more context, i have around 40k in the account and trying to transfer 5k through Duitnow.

On my first call on Saturday afternoon, Rize redirect me to automated message which said customer service only available on certain time frames (general business hour).

On my second call on today morning able to reach the customer support and been told will investigate and “hopefully” resolved by 3-5 working days.

Tbh it is not pleasant experience for me as a bank couldn’t provide liquidity. For more context, i have around 40k in the account and trying to transfer 5k through Duitnow.