Couldn’t transfer with DuitNow today. Anyone facing the same issue?

Thanks for the information, their customer service only online on weekday and Saturday 9-2. Will try to call them tomorrow.

On my first call on Saturday afternoon, Rize redirect me to automated message which said customer service only available on certain time frames (general business hour).

On my second call on today morning able to reach the customer support and been told will investigate and “hopefully” resolved by 3-5 working days.

Tbh it is not pleasant experience for me as a bank couldn’t provide liquidity. For more context, i have around 40k in the account and trying to transfer 5k through Duitnow.

And thanks for all the information provided LYN, it has been helpful

I have just tried to transfer lower amount but still hitting the same issue. And yes I have updated the limit previously and successfully transferred 5k on single transaction prior to this

I am confused as well haha,attached the exact time for both calls