Hi, I open a new account at mbsb Bank and the officer use his hp to open new account for me, take photos of my ic front and back and also get otp from my hp and a selfie of me taken from his hp.
I want to know is this a normal procedure now for opening account?

And also have me handwritten down my name, address, ic numbers phone numbers on his little paper note book.

This post has been edited by ssiapf: Mar 22 2023, 10:16 AM

Not normal as by right bank officers are not supposed to use their personal items and if they do take notes, they are supposed to be destroyed after use.

You should have stop the registration processs

Likely they using bank app to open account. Cause some customer don't know how to open account using bank app. Lol.

So no choice need to use own phone with bank app to open account for customer.

This post has been edited by Ramjade: Mar 22 2023, 11:51 AM

Looks unusual way of opening account...

Because banks branch can use their own computer & system access....

Probably using online method like customer.... Officer use his/her personal capacity to open (maybe achieve KPI / target)...

You should ask whether the device as in hp whether is bank issued or not

Also if it handwritten it is against PDPA 🤦‍♀️

So you have the right to file a complaint but whether action will be taken another story

What is the best course of action I should take now?

The hp is own self and the connection to wifi is also use own connection.
Where to file complaints?

He said the computer system is slow

I feel so unsafe with mbsb bank

Suggestion: Call MBSB customer service.
Ask MBSB if have such practise in a/c opening.
Check if the person is a MBSB employee.

Just close the account.

I also close my account with mbsb after 3 months.

He got my selfie on his hp, ic photos and I don't know his name, forgot to ask for his nama card

He got my selfie on his hp, ic photos and I don't know his name, forgot to ask for his name card

MBSB branch manager 1st then MBSB HQ and if not last resort BNM telelink

Nonsense computer system is slow

All banks in Malaysia are supposed to use secured dedicated Metro Ethernet which is faster than typical broadband 🤦‍♀️

It is highly unlikely banks Ethernet is slow unless the Ethernet is down

Slow or system down??

I think u better close down your account

Don't feel safe...

bnm telelink, where is the link?

Just do a google search 🤦‍♀️

https://telelink.bnm.gov.my/

Unker the other day open acc also, the officer ask unker to use unker phone. The registration process is using their website. The security protocol requires the client to take a selfie.

just close the account. simple. have a peaceful sleep at night.

keep asking here won't resolve your dilemma until you take action. also you didn't stop the process when in doubt.

if staff ask why, explain his process is unorthodox and insecure/bad faith. this is not kedai runcit. they should use their authorized equipments.

if you want, talk to branch manager of this practice.

if you want to drag it further, write to bank hq (compliance dept) and bnm

This post has been edited by cybpsych: Mar 22 2023, 08:55 PM

MBSB bank also? Or different Bank?