MBSB bank also? Or different Bank?

Hi, I open a new account at mbsb Bank and the officer use his hp to open new account for me, take photos of my ic front and back and also get otp from my hp and a selfie of me taken from his hp.
I want to know is this a normal procedure now for opening account?

And also have me handwritten down my name, address, ic numbers phone numbers on his little paper note book.

I've seen new employee go open bank account at BSN branch, wait whole day long queue - so MY bank can be really slow.
Learn to use the internet. Asking others for link, hyperlink may be 'bug'
Not that members here will bug you just that it is good practise to type in bank site URL directly.
Oh wait, there are rules posted on top of this forum section, maybe some members are not trustworthy after all.
They can close the account, but personal data cannot.
Personal data theft are likely to copy data, sell it, repeatedly.

This is not kedai runcit. Bank cannot enforce who they cannot identify & apprehend. Neither can MY quality of PDPA dept. / officers.
Report will be good for statistic and inform others of such phishing.
If that unker use public wifi then can end up as victim.