Hi, I open a new account at mbsb Bank and the officer use his hp to open new account for me, take photos of my ic front and back and also get otp from my hp and a selfie of me taken from his hp.
I want to know is this a normal procedure now for opening account?

And also have me handwritten down my name, address, ic numbers phone numbers on his little paper note book.

The hp is own self and the connection to wifi is also use own connection.
Where to file complaints?

He said the computer system is slow

bnm telelink, where is the link?

Mbsb now can register account virtually aka using their app.
Im guessing that is what that officer did. He should have guided u to diy using ur own phone instead.

The selfie is done via the bank app im sure its secured.

As for ur personal info maybe just for record. He can get it from system if he really wants to do something to u.

I've seen new employee go open bank account at BSN branch, wait whole day long queue - so MY bank can be really slow.
Learn to use the internet. Asking others for link, hyperlink may be 'bug'
Not that members here will bug you just that it is good practise to type in bank site URL directly.
Oh wait, there are rules posted on top of this forum section, maybe some members are not trustworthy after all.
They can close the account, but personal data cannot.
Personal data theft are likely to copy data, sell it, repeatedly.

This is not kedai runcit. Bank cannot enforce who they cannot identify & apprehend. Neither can MY quality of PDPA dept. / officers.
Report will be good for statistic and inform others of such phishing.
If that unker use public wifi then can end up as victim.

Ofcourse i did read. As mentioned for account opening u obviously have to provide IC right? Im sure the officer is using the bank app to snap the IC instead of what u (and TS) thinking its a normal camera app.

Im sayung TS may be mistaken the officer using camera app to snap photo of IC but actually its using the bank app.
Also im not sure whether its "scan" or taking actual picture or not as im not developer.

If indeed the officer used camera app to take photo of his IC why then does the officer still needs to handwritten in notepad lah?
Logic mana logic?