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Opening new account at mbsb bank, Officer use his hp to open account clien
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TSssiapf
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 Mar 22 2023, 10:13 AM, updated 3y ago
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Hi, I open a new account at mbsb Bank and the officer use his hp to open new account for me, take photos of my ic front and back and also get otp from my hp and a selfie of me taken from his hp.
I want to know is this a normal procedure now for opening account?
And also have me handwritten down my name, address, ic numbers phone numbers on his little paper note book.
This post has been edited by ssiapf: Mar 22 2023, 10:16 AM
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TSssiapf
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Mar 22 2023, 06:59 PM
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What is the best course of action I should take now?
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TSssiapf
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Mar 22 2023, 07:03 PM
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QUOTE(xander2k8 @ Mar 22 2023, 03:06 PM) You should ask whether the device as in hp whether is bank issued or not Also if it handwritten it is against PDPA 🤦♀️ So you have the right to file a complaint but whether action will be taken another story The hp is own self and the connection to wifi is also use own connection. Where to file complaints? |
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TSssiapf
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Mar 22 2023, 07:03 PM
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QUOTE(nexona88 @ Mar 22 2023, 11:54 AM) Looks unusual way of opening account... Because banks branch can use their own computer & system access.... Probably using online method like customer.... Officer use his/her personal capacity to open (maybe achieve KPI / target)... He said the computer system is slow |
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TSssiapf
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Mar 22 2023, 07:05 PM
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I feel so unsafe with mbsb bank
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TSssiapf
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Mar 22 2023, 07:20 PM
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QUOTE(ikanbilis @ Mar 22 2023, 07:13 PM) Just close the account. I also close my account with mbsb after 3 months. He got my selfie on his hp, ic photos and I don't know his name, forgot to ask for his nama card |
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TSssiapf
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Mar 22 2023, 07:21 PM
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QUOTE(ikanbilis @ Mar 22 2023, 07:13 PM) Just close the account. I also close my account with mbsb after 3 months. He got my selfie on his hp, ic photos and I don't know his name, forgot to ask for his name card |
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TSssiapf
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Mar 22 2023, 08:30 PM
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QUOTE(xander2k8 @ Mar 22 2023, 08:06 PM) MBSB branch manager 1st then MBSB HQ and if not last resort BNM telelink Nonsense computer system is slow All banks in Malaysia are supposed to use secured dedicated Metro Ethernet which is faster than typical broadband 🤦♀️ It is highly unlikely banks Ethernet is slow unless the Ethernet is down bnm telelink, where is the link? |
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