I had to call a few times and make a fuss because Apple doesn't acknowledge this issue but in the end, it worked out.
Worse case, file for e-tribunal, they will take action.

In the end what worked out? What's the resolution?
Maybe you could type out the entire process + what you told the Apple? A reference for the future.

Managed to claim for the display.
Since i was on the phone with Apple for more than 2 hours, i will definitely not type the whole process out.
Long story short, call CS then they will make an appointment for u on the service center of ur choice, send the phone in and get the report case number, call CS again and complain about the cost and it is ridiculous that the display died right after warranty is over, most likely they will transfer ur case to a senior technician from dunno which country or local one, from there just email whatever report that service center has given u to that technician then he/she will follow up and liaise with service center from there.

This post has been edited by Nick Takuya: Mar 4 2023, 12:23 AM

Hi, you use the same report case number for every CS call and complain?

my out of warranty 13PM also kena white screen. Call apple support, they review my case and manage to claim free screen replacement. 1 week siap. send to Switch Terengganu. Need to order screen from Apple singapore.

They take 1 week for investigate?

Seems like this is quite a known issue already. So its pretty fair on Apple's side that they are willing to replace the screen even after warranty is over. Do bear in mind that the OLED is manufactured by another company and not by Apple themselves.

1 week to finish repair. Diagnose problem, Order display replacement from apple singapore.

Wah all so bad luck

Okay, so similar story like everyone here white screen after 13 months usage of IP 13 pro max. Managed to dispute via phone calls and thankfully the senior advisor from Australia helped me alot and provide me exemption for screen repair. A visit to Apple Store in SG and managed to fixed issue within 1 hour. The technician did advise me to trade in and upgrade to IP 14 with some monetary top ups. My question now to all impacted users, what did you do with the repaired IP 13PM, continue using it or sell?

sell it and wait for 15 🙊

Samsung & LG *ehem* *ehem*

That and the 120Hz ProMotion can’t work well using those screen panels.

Will iphone 15 pro will still use samsung & LG panels, or apple will use their own screen panel for iphone 16 and above?

#greenscreen
#WsOD

SG always efficient, mine sent in Machines KLCC almost a week still no news, anyway, Apple CS did return call on Wednesday said Apple will bear all the cost.

What if it happens again after replacement? Will Apple offer another replacement? Really bad luck if it happens twice lol.

This post has been edited by un.deux.trois: Jul 4 2023, 11:29 AM

can latest iphone have this issue too?

15 already released , did you buy it

🙉🙈🙊




Titanium:

already pre order a hk set 12 promax 🙊

waaaaah ! how much