Tried calling Apple for the past 3 days and none of them willing to let me claim, i only found out Apple customer service doesn't work on weekends, no wonder support so lousy.
I was told by many that even though i'm already out of warranty, i should keep trying until they agree and maybe file tribunal against them.
Thought changing to iPhone can last longer cause friends around me have been using theirs for like 4 to 5 years, some even 6 also no problem.

Known issue for 13 Pro and Pro Max

Yea sadly, kinda bumped that the display died so quickly as this is my first iPhone and i never had any issues with my past Samsung phones since S2.

Unfortunate for you. I've been using since 2G and had no issue thus far and currenly using 13PM for about 13 months now. Wife 13PM around 14 months and finger crossed
Hope everything worked out for you bro

Defective device I must say for most of us

This post has been edited by rip_code: Feb 18 2023, 11:42 PM

I'm definitely gonna keep calling Apple until they approve me for a claim, been doing that for the past 2 to 3 days but to no avail.
Might just pull the trigger on pre-ordering the new S23 series and hopefully being able to claim a new display for 13 pro then sell it.

out of warranty. tough chance to have it replaced FOC imo.

Quite many users managed to get FOC replacement at Malaysia iPhone user page on fb, all of them are telling me to keep trying and file a complain to tribunal.

ordered your s23 oredi?

https://www.youtube.com/watch?v=H7pOGPJJa0Q

did you try this?

Tonight or tomorrow, i need a phone for work, my backup just ain't cutting it, so lag.

Tried, no luck. I already had my phone diagnosed, confirm display dead.

if thats the case then good luck. if too many got this issue, definitely something wrong with iP13PM internally, could happen again in the future. GG for 2nd value.

Already have a few cases that after a few months, the problem came back.
Local Apple still doesn't acknowledge this issue unlike Apple Thailand, can just walk in and they will replace it for free.

Just finished ordering S23+, RM500 discount + additional RM197 discount.

Whats the root cause for this ?

Dunno, all i got from diagnostic report was blank screen, nothing more. Then they just sent me a quotation of RM1500 if i wanna replace it.

This post has been edited by Nick Takuya: Feb 21 2023, 04:19 PM

Sorry if this is too late.....perhaps you may try these suggestions in this article..

https://www.lifewire.com/fix-iphone-white-s...f-death-2000285

Thanks for the info but i managed to claim it and sold the phone already.

How did you claim it?
What phone did you replace with it?

Called local Apple CS, they made an appointment for me to send it to Machines or Switch service center, send the phone in and receive report case number, call local Apple CS again and complain then they transferred my case to Apple Australia, while it was being handled by a senior technician in Australia, he kept me updated everyday until the repair and claim was done. So, sent in on a Monday and done by Wednesday.

I bought S23+.

Did they reject your claim at first? Or just let you claim straightaway?