I had to call a few times and make a fuss because Apple doesn't acknowledge this issue but in the end, it worked out.
Worse case, file for e-tribunal, they will take action.

Lucky you, i didnt manage to send to apple cuz all my important info is in the device and is my daily phone, so ended up send to 3rd party to get it fix within an hour (of course have to pay), haha.... they actually so called bypass it then the screen back to normal. But if can get the whole screen replace at apple's cost, then should keep the ip13pm, is a nice phone and doing pretty well all the time