Aug 18 2022, 07:58 AM, updated 4y ago
It said this in an emailed response to queries from The Edge about a recent spate of complaints from irate customers of the bank, who have been unable to reach the bank over some suspected fraudulent transactions. Many of them resorted to flooding HSBC's Facebook page with their grouses.
Some claimed they received notifications via SMS from the bank that their credit cards have been temporarily blocked over what they said was a security breach at the bank.
However, HSBC told The Edge that there has been no such issue, though it did not elaborate on what the "payment gateway incident" was about.
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A hotel employee, who wishes only to be known as Lam, told The Edge on Wednesday afternoon that he received an SMS late night on Tuesday (Aug 16), notifying that his HSBC credit card has been blocked for security reasons. He was told to call the bank at a number provided for assistance.
“I called immediately but no one picked up. Then, I checked and called the customer hotline for one whole hour that night but no one picked up. This morning (on Wednesday), I called again and yet, no one picked up.
“I even tried the live chat function on the mobile app but there was no response. I left a message [at] around 9am this morning, and there has been no response up until now. If something had happened, shouldn't HSBC let their cardholders know what happened? Rather than asking people to call the bank one by one,” he said.
In the evening, he updated that he finally got a call back from the bank, telling him that someone had used his card for a gaming website for three consecutive times on Aug 13, and that all transactions were made in US dollars. “The agent also told me that there had been lots of calls to attend to nowadays,” he said.
Similarly, Muhammad Imran, another irate customer, wrote on HSBC's Facebook page that it was his third day contacting the bank now for suspected fraud transactions, but could not get anyone to attend to his problem.“I called immediately but no one picked up. Then, I checked and called the customer hotline for one whole hour that night but no one picked up. This morning (on Wednesday), I called again and yet, no one picked up.
“I even tried the live chat function on the mobile app but there was no response. I left a message [at] around 9am this morning, and there has been no response up until now. If something had happened, shouldn't HSBC let their cardholders know what happened? Rather than asking people to call the bank one by one,” he said.
In the evening, he updated that he finally got a call back from the bank, telling him that someone had used his card for a gaming website for three consecutive times on Aug 13, and that all transactions were made in US dollars. “The agent also told me that there had been lots of calls to attend to nowadays,” he said.
“Went to [one of] your HSBC branches, they asked to do [it] via call and online. Really disappointed and wasted my time on this,” he wrote.
https://www.theedgemarkets.com/article/hsbc...ateway-incident
For those ktards using HSBC, I have a first hand experience when my secretary HSBC card got charged 2k consecutively three times. She said it was so hard to reach HSBC.
Yest I kena, straight call Hong leong bank and terus got my card cancelled and replaced.
,
Consider replacing your cards now esp those who have done online purchases
Those who have HSBC cards, maybe time to consider going to other banks.
This post has been edited by Avangelice: Aug 18 2022, 07:59 AM
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