KUALA LUMPUR (Aug 17): HSBC Malaysia said on Wednesday (Aug 17) that the bank is currently receiving a spike in customer calls, driven partly by what it refers to as a "payment gateway incident".

It said this in an emailed response to queries from The Edge about a recent spate of complaints from irate customers of the bank, who have been unable to reach the bank over some suspected fraudulent transactions. Many of them resorted to flooding HSBC's Facebook page with their grouses.

Some claimed they received notifications via SMS from the bank that their credit cards have been temporarily blocked over what they said was a security breach at the bank.

However, HSBC told The Edge that there has been no such issue, though it did not elaborate on what the "payment gateway incident" was about.
Similarly, Muhammad Imran, another irate customer, wrote on HSBC's Facebook page that it was his third day contacting the bank now for suspected fraud transactions, but could not get anyone to attend to his problem.
“Went to [one of] your HSBC branches, they asked to do [it] via call and online. Really disappointed and wasted my time on this,” he wrote.

https://www.theedgemarkets.com/article/hsbc...ateway-incident
For those ktards using HSBC, I have a first hand experience when my secretary HSBC card got charged 2k consecutively three times. She said it was so hard to reach HSBC.

Yest I kena, straight call Hong leong bank and terus got my card cancelled and replaced.
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Consider replacing your cards now esp those who have done online purchases

Those who have HSBC cards, maybe time to consider going to other banks.