Am a HSBC CC holder and have generally not had a bad customer experience before. Having said that, I just wanted to do my part by sharing the transaction that was reflected on my CC:

cerebrumnutrition.com
441134900799 CY for RM5 on 17 August and today RM75 (pre-authorised). Have temporarily blocked my card but like most of their customers, have been left hanging on the chat and calls have went unanswered.

Posting this so that others can look out are forewarned and and will quickly block their cards if they see this. Also, I went to the stupid website listed - what the hell, it's clearly a website for phishing your details with a "cancel my membership" button at the very top (what the hell, I never even heard of nor subscribed to this shite!). Have also done my part by reporting the website to Google, but dammit it's still not been taken down. Grumble grumble.



Sigh.

This post has been edited by zulwkesp: Aug 18 2022, 06:01 PM

Based on Googling, it seems sometimes even guess attacks can screw over customers: https://www.theguardian.com/money/2022/feb/...s-guess-attacks

I do know that in general, not all websites/merchants implement the OTP/TAC to authorise transactions - more so websites/merchants operating outside of Malaysia. Either way, monitor your transactions like a hawk, guys and gals because scammers are always looking for ways to up their game.

Bit of luck there, then. Hopefully they also reverse/refund your transaction quickly. I've not had the luck of getting hold of a customer service rep yet...Could only temporarily block the card via the app for now...We'll see how it goes.

Oh shite, so is mine... Wonder if this is really true or possible speculation...haih.

Well, took them awhile but at least I got back the money. Am still pissed that the cerebrum nutrition website has not been taken down by Google despite my 2 reports.

Have also disconnected my credit card from shopee and lazada, good riddance!

Cheers, lads and liddies

Lol this thread escalated so quickly. Some good advice being given, a prepaid crebit card sounds cool but I must admit the hsbc rewards points are what got me hooked...In a short span of about 4 years, I've redeemed at least RM700 in lazada, shopee vouchers and some cash rebates. And of course, more convenient la compared to reloading a prepaid credit card.

Commiserations for those who kena large amounts! I would cry man lidat lol.

Oh, and hsbc memang can quickly block the card via the app. When I initially kena RM5, I was not sure I wanted to block at first because was clinging to false hope and denial lol. Once the RM75 kena I was like "flark this!" and hurriedly blocked with app and frantically called HSBC... sheesh.