yea i received a very professional IVR call saying that i have transaction pending authorization. i hang up cause i suspect it's a scam. (i say professional cause the usual IVR is hire some local go read script usually, but this one really using those automated voice that most banking use)

to confirm, i tried to call HSBC CS, took about 15 mins till someone answer my call.

edit: i do agree HSBC have one of the worst service
there was once, i swiped HSBC, but the confirmation didn't go through. the merchant want me to swipe again. i was worried over double charging (because from app, already see got 2 transactions)
so i called HSBC, they keep telling, they cannot do anything. say, ask me check with the credit card machine bank, or wait for it to transact liao, then only they can do anything about it.
they keep giving me a useless code, that i cannot do anything about. they also didn't give me any assurance that the transaction may be reversed if there are no confirmation slip.


This post has been edited by tctham: Aug 18 2022, 10:26 AM