KUALA LUMPUR (Aug 17): HSBC Malaysia said on Wednesday (Aug 17) that the bank is currently receiving a spike in customer calls, driven partly by what it refers to as a "payment gateway incident".

It said this in an emailed response to queries from The Edge about a recent spate of complaints from irate customers of the bank, who have been unable to reach the bank over some suspected fraudulent transactions. Many of them resorted to flooding HSBC's Facebook page with their grouses.

Some claimed they received notifications via SMS from the bank that their credit cards have been temporarily blocked over what they said was a security breach at the bank.

However, HSBC told The Edge that there has been no such issue, though it did not elaborate on what the "payment gateway incident" was about.
Similarly, Muhammad Imran, another irate customer, wrote on HSBC's Facebook page that it was his third day contacting the bank now for suspected fraud transactions, but could not get anyone to attend to his problem.
“Went to [one of] your HSBC branches, they asked to do [it] via call and online. Really disappointed and wasted my time on this,” he wrote.

https://www.theedgemarkets.com/article/hsbc...ateway-incident
For those ktards using HSBC, I have a first hand experience when my secretary HSBC card got charged 2k consecutively three times. She said it was so hard to reach HSBC.

Yest I kena, straight call Hong leong bank and terus got my card cancelled and replaced.
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Consider replacing your cards now esp those who have done online purchases

Those who have HSBC cards, maybe time to consider going to other banks.

Unker use once, then no more, suck ballz service, more exp and their CC also kiamsiap mcm sial, no branches, dunno use for what.
Sohai before smartass after

Among the "Big 4" credit cards from international banks, HSBC is the worst. Many ppl I know say their customer service sucks to the max.

I saw those got konek their credit card to shitpee will kena

What are the other 3 ?

If you typically use contactless payment methods, chances are that you’ve used iPay88 even without realising it. iPay88 is one of Malaysia’s biggest payment gateway platforms, providing point-of-sale solutions for plenty of merchants throughout Malaysia and the region.

As such, it’s understandably quite worrying to know then that iPay88 has suffered a cybersecurity breach, and that customer card data may have been compromised. They then state that, once they had found out about the issue on 31 May, they began investigating it and got cybersecurity experts to deal with the matter. iPay88 also stated that there’s been no further suspicious activity since 20 July, and that there’s new measures in place to prevent further incidents. On top of that, they’re already working together with the authorities over the issue too.

Lately so many breach in malaysian bank. Whoevrr handles the security in malaysian bank should just go hang themselves

Lately so many breach in malaysian bank. Whoevrr handles the security in malaysian bank should just go hang themselves

HSBC used to be good in customer svc when they had their customer svc datacenter in Cyberjaya.

After that closed down, things gone from bad to worse.

Nowadays they even employ QR code which you have to scan just to get a CS ticket. Plus they terminated a lot of their staff to downsize.

Really lousy bank. They can close shop already.