QUOTE(dman @ Jul 5 2022, 04:53 PM)
Haha maybe Digi offer not good enuff compared to maxis hence TM only counter offer 6 months for maxis transfer.
Actually i think TM need to do proactive step in maintaining existing customer by upgrade their service to those expired contract customer.
The promo by maxis actually making more competitive product pricing amongst the fibre internet market player.
To be honest, Digi promo memang not good enough. Only worth it if you are on their postpaid 60 or above.
QUOTE(westlife @ Jul 5 2022, 06:13 PM)
i guess so...
becos now if u are existing unifi users, no matter which telcos u want to switch to (be it Digi, celcom or maxis), u need to
1) first sign up with the telco,
2) then they can request for the transfer request id from tm
3) one the telco provides u the transfer request id, then u need to go to tm point to submit the transfer request
4) when u submit the transfer request, tm may counter offer u the package of rm129 -300Mbps perpertual with additional 6 months free subscription fee (if request is from maxis or astro, if others, no extra 6 months free)
5) if u choose to stay with unifi, the transfer request id will be cancelled. (this is when maxis, digi or celcom will flip table). something like 'To the meat in the mouth fly away'. hahaha.
but this TM is stubborn that they will never 'automatically' offer better deal to keep u until u do the above. so it is a chicken and egg problem. haha.
Which is where TM can circumvent their customer in stage 3. Our gov back then was not so smart for allowing infra provider also to be in the business of providing service. Unlike what is said to be the term of DNB now, whereby DNB is in charge of infra and must not venture into providing mobile service.
QUOTE(dman @ Jul 5 2022, 06:15 PM)
TM counter with 6 months free + cheaper 300mbps package for Maxis subs because Maxis running promo 6 months free for existing unifi user which offers end on 30th June.
Thats why i'm asking whether maxis still offering 6 months free promo coz already ends on 30th june. Maybe maxis got extend it further which i dunno.
So you already applied for maxis for their transfer request?
Haha, they also learn from TM, can extend anytime as long as there is demand.
QUOTE(westlife @ Jul 5 2022, 06:20 PM)
but as of today i went tm point, still have 6 months free for transfer request id from maxis to stay with unifi.
so it is not necessary the 6 months given by tm to stay with them for maxis transfer request to match the promo date of maxis promo.
besides, may i know how to get the 6 months free for existing unifi user? (i am asking for before promo end) via what channel? online sign up - i never see this promo before for existing unifi user even... or must sign up via agent to get it?
the current promo for signing up online is 1 month free for 300Mbps plan and above plus optional mid year deals...


Existing user cannot get lah unless they go through the hassle of switching out. The strategy is why want to disturb the sleeping beast? Wait til they decided to leave then we offer.
QUOTE(dman @ Jul 6 2022, 10:04 AM)
Actually they should have treated all existing unifi user better.
Those apa pun tak tau long time user completely got nothing upgraded and using the same packages even contract expired.
Yesterday was first day using maxis fibre and noticed some apps like TVB Anywhere, PS App and even Disney + hotstar unable to load properly and got even stucked at loading page.
This happened to my samsung tablets too. Even after device restarts still the same. Others apps and website loads super fast and constantly got full speed.
Anyone of you experiencing this issue on maxis fibre? Any workaround?
TM could have made the offer to all, but why mau cari rugi when people happily pay RM129 for 100mbps. Might as well let them pay higher price if they do not make noise.
Use own router or Maxis router? Try to change DNS.