Need some help.My internet suddenly slow starting 7pm.Install Unifi last month (100Mbps + D-Link DIR-X1860Z).1st time face this problem.Already test only using cable to PC too... 

P/S Reboot twice still same

nothing interesting, just new addon with mobile... unlike other isp which provide discount if bundled with mobile, unifi just keep addon the price instead

Tanx for advice @YoungMan.After Live Chat,the staff reset my network.Bout 30 minutes problem gone last nite.BTW,what cause of this problem?Risau if happen again when i'm not in home. All my smart device connect to it,including camera.

1 more thing,this screenshot i took when i troubleshoot using unifi apps before Live Chat .I'm not using home phone for info.

should reflect lower pricing
its good news

Taking a cue from its 2018 playbook, TM likely will offer a free speed upgrade for its subscribers to defend its average revenue per user (ARPU) and soften the tradedown impact. Therefore, based on its existing offerings (Exhibit 2), the RM89/month plan likely will be boosted to 100Mbps speed (from 30Mbps) while the RM129/month will be upgraded to 300Mbps (from 100Mbps).

https://klse.i3investor.com/web/pricetarget/research/66202

Just now trying switch to maxis fibre.
Suddenly tmpoint offer me rm129 300mbps with 6 months free subscription.
So I decided stick back to unifi.

Bear in mind, this method may not work if TM Point not counter offer you. You may gg if TM Point accept your transfer. 

Any news about 30mbs plan rm89? Does current user will auto get the price rm69 or need to reapply?

May I know how the Transfer ID and Stay With Unifi works?

As I was enquiring Maxis about transfer from pre-existing Streamyx to Maxis Fiber, under the interim period where we are having fiber offer from Unifi to compel us to change to Fiber, Maxis agents does not say anything about so called 6 months free offer etc rather they just presented the basic rm89 30mbps package. They were also clueless about whether we should end Unifi/Streamyx account first before jumping to Maxis.

Hi everyone, just sharing my experience on getting my Unifi done within 1 month even though my area's port is full.

My area: Bandar Sunway (very near Sunway Geo)

Already got 2 DP box on my street and both are full. Typical 10 - 15 years housing area, no new development nearby.

Initially I engaged an agent to apply for Unifi but once I found out that my area's port is full, even though there's a DP box 2 streets away with 3 empty ports but the contractor said TM doesn't allow to connect my house to that DP because of "ada halangan", basically means they cannot route the fiber cable across the street in case lorry passes by and hit the cable.

So I went to Menara TM early this month and submitted a new application. At the same time, I went to Maxis to apply as well. Turns out Maxis is using the same system provided by TM. They saw my Unifi order and asked me to cancel my order from TM before they can proceed to request TM to add new ports to my area lol (Basically cannot do double entry)

After I went back home, I call TM every few days to follow up on my application status. All I get is: Tak boleh janji, tak pasti, sementara waktu ini x boleh dapat, etc.

So I file a complain and surprisingly they took it seriously. The department who handles complain will call me up to update my status, told me that it'll take about 2 weeks to add new DP to my area. True enough, after 10 days they informed me that a new DP box has been installed on my street.

Another funny incident is that when the contractor came, they couldn't locate the DP box behind my house. They found the 2 existing DP but not the new one. But it was on TM's infra map!!

The contractor walk around my neighbourhood and found that the DP was installed on another street, different from the location that was shown in TM's map. I call them up and file another complain and the infra team came to relocate the DP on the next day, which is Saturday! (wow)  :thumbsup:

On Monday morning 9.15am, a call from TM told me that the DP is fixed and asked me when the contractor can come to finish up the job, so I said today and finally I've got my Unifi. Though the entire process is quite problematic, but TM managed to solve it pretty quickly. I guess because I requested to upgrade my case to "urgent" and I go to Menara TM directly.

I don't think there's any new application on my street and it's different from what I read from other forumers who took months or years to get new ports. I considered myself very lucky to be able to get my Unifi in less than 1 month.   

My contract just ended yesterday, but I have never received one call from to TM to give any offer.

You said they would call "non-stop",  :confused:

I had mine called by TM nonstop for 2 accounts when reaching end of contract.
Till now bill payment reaching due date also get calls from them even those account are out of contract. wtf.

I didn't get transfer ID, but I already got order ID from Maxis. it is same? can I use it to get same offer from Unifi?

Guys, I'm new here, what is swu unifi plan? What's the difference? I can't find any information of it, sorry and thanks in advance

Just update my case incase useful to anyone.

Went tmpoint with next of kin. They ask for death cert. They did change of ownership to next of kin.

She noted that contract ended oct 2022.

Then they offered 300mbps, rm129, free 6 months 2yr contract.

They are light users. So went with 100mbps rm119 instead.

Didnt need to do anything with maxis or whatever. Tm straight up offer this.

never heard about RM99 100mbps but 50 mbps got la

Offered by TM last Dec.

RM99 for 100mbps , no 6 mth free billing
RM119, yes.

On 30mb plan 89 monthly + SST = RM95.

looking to downgrade... possible?

Went to TM Point do transfer request from tm to maxis. Maxis offer for 6 month bills waives but after the tm staff discuss they offer me 3 month bills waives. so i proceed with with TR.

Huh? 3 month bills waives only? Do you know so far here mentioned TM point counter offer 6 months waive?

300Mbps for the price of rm102.56 nett per month (incl SST) is good deal. 

speed wise 300Mbps is more than sufficient for everything.

no head no tail; scared if i filled up, it turned out to be agreement to ultra-surrender everything including underwear....

*sigh* and i was thinking of terminating later by end of year.. inimmesti akan renew contract pulak..

otherwise, can relocate to join premise which i already have maxis fibre subscription?

if this need tonopen port 1 and port 2 on btu, that means it is also possible to unifi port 1 and maxis on port 2, riiigght..?