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Unifi Official TM UniFi High Speed Broadband Thread V40, READ 1ST PAGE FOR RELEVANT WIFI INFO

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YoungMan
post Apr 20 2023, 10:09 PM

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QUOTE(ycs @ Apr 20 2023, 08:49 PM)
no, i got call few times to repair, loose wiring at junction box
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Lucky you. I think it depend on TM's management at that area.
YoungMan
post May 2 2023, 04:14 PM

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QUOTE(baka96 @ May 2 2023, 01:03 PM)
If you prefer change router you can try or choose Totolink router wifi 6 X5000R or wifi 6 X6000R because it supports mesh system,repeater,router,bridge and access point.I use for Unifi,internet speed very smooth.
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I thought you asked this on another thread?
QUOTE(baka96 @ Apr 30 2023, 10:59 PM)
Have anybody try Totolink X5000R AX1800 or Totolink X6000R AX3000 router?

Do you heard about these Totolink brands?

smile.gif  smile.gif  smile.gif
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YoungMan
post May 3 2023, 09:32 PM

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QUOTE(Oltromen Ripot @ May 2 2023, 04:17 PM)
few nights ago, he spammed totolink advertisements into multiple /serious thread related to fibre and networking, his-story is all about totolink
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QUOTE(sHawTY @ May 2 2023, 04:34 PM)
Because he's selling them laugh.gif
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QUOTE(jhleo1 @ May 2 2023, 05:29 PM)
Haha it's funny right seller asked us know the brand not and use it while no supporting to the product or brand at all. Who dare to buy?
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It's ok if want to sell. Just do it in a proper way and not hide behind the bush.

YoungMan
post May 7 2023, 12:47 PM

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QUOTE(Oltromen Ripot @ May 6 2023, 02:50 PM)
right. "few months" he said. "few months". he said.
said so. right.
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Give telco some time to enjoy profit.

QUOTE(Oltromen Ripot @ May 7 2023, 09:35 AM)
paid 2mth *RM350+, barely enough to collect RM4 discount... itu pun masih stingy no longer wanna gift? 🤔

if TM no longer have reward point, gonna cancel subscription! 🤣
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You cancel and switch to other provider also no reward point.
YoungMan
post May 7 2023, 08:23 PM

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QUOTE(HumanExtinction @ May 7 2023, 05:17 PM)
tm really failure

last week i want to downgrade my plan through the unifi app from 800 to 300 cause money is a bit tight for me atm.

one week ltr no phone calls, email or any response from them. ask thrugh unifi chat and assure me will contact me within a few days. guess what, no response again. now chat with the support again and say will open a report for me. lets see how it goes this time. really dont understand, why cant support just do it and we as a customer have to go through so many hoops and loops just to downgrade the plan?
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Think can also call up 100 and request downgrade.
YoungMan
post May 10 2023, 04:55 PM

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QUOTE(PJng @ May 10 2023, 12:25 PM)
does unifi leak out info or any else?
my flat around last 2 years start got TIME fibre, few year ago only got unifi, even maxis check coverage also no (yes now already got)
recently keep got random whatsapp msg from TIME, ask to switch
but i never apply on TIME or sign up interest
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Well, just f those info leak. Our information always being leak and even sold without us noticing. I would say go for Time, their pricing is much better compare to TM.

YoungMan
post May 10 2023, 08:17 PM

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QUOTE(HumanExtinction @ May 10 2023, 04:40 PM)
4 months, furthermore my place only have tm infrastructure and no time here so im stuck with tm anyway

the reason why im annoyed is because all of them gave different answers, if the first time i ask and they provide a clear and concise answer, i wouldn't be so fed up at all.
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Unfortunately I think your best bet is to go to Tmpoint. Can negociate with the manager for no penalty downgrade. Those live chat or 100 CS will follow standard SOP and pricing, nothing can be done.
YoungMan
post May 14 2023, 03:41 PM

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QUOTE(Muhammad Syukri @ May 14 2023, 05:36 AM)
im looking to downgrade since my contract has ended,now paying 168 for 100mbps along with ultimate pack and considering getting rid of it.

Can advice me which plan better for downgrade or other competitor offer good price for 100mbps?
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Go to Tmpoint and ask for SWU 2.0. 300mbps RM129.
YoungMan
post May 16 2023, 11:12 AM

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QUOTE(Mazda9 @ May 15 2023, 06:32 PM)
I’m on Unifi 800mbps plan with unlimited calls and ultimate tv pack with Disney Hotstar (RM159).

Went to Menara TM and told them that I’m planning to terminate my current plan with no contract. They ask me for a reason, I said my company wants me to switch to starlink which is operating in June. They told me to hold on as they are considering to upgrade existing 800mbps customers to 2gbps plan…
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I'm sure many people eyeing your plan, cheapest ever for 800mbps, and future 2gbps upgrade.

QUOTE(asellus @ May 16 2023, 07:50 AM)
Actually, the more important takeaway from this post is the news about Starlink being available next month.
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I don't think people will be so excited with Starlink. Their pricing are far from affordable as compared to current fibre broadband.
YoungMan
post May 16 2023, 11:54 AM

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QUOTE(asellus @ May 16 2023, 11:09 AM)
There are only 3 possibilities.

1. That issac99289928 is right and there will be speed upgrades as he says.
2. That issac99289928 is wrong and there will be discounts for 800M packages and below.
3. That status quo will remain.

For option 1, TM will have to spend quite an amount of money to change modem for existing 800M and 500M users to upgrade them to new packages. Do you think TM will accept that?
For option 2, TM is going to have reduced ARPU. Do you think TM will accept that?
For option 3, if it happened, I will be protest voting PAS next GE.

So, what do you think will happen?
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I think they can afford to go for option 1. It's already done in 2018 during Gobin's time. Even if option 3 happen I will just quietly pay and not vote for PAS. laugh.gif

QUOTE(asellus @ May 16 2023, 11:19 AM)
The pricing sucks, but with much wider coverage than telco's 4G services here in Sabah, the opportunity is there for Elon Musk.
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Same here for rural Sarawak. But I think people will still prefer the satellite internet from MCMC, otherwise houses will need to combine their financial strength to pay for internet every month.

This post has been edited by YoungMan: May 16 2023, 11:54 AM
YoungMan
post May 17 2023, 07:46 PM

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QUOTE(HumanExtinction @ May 17 2023, 03:47 PM)
didnt ask, i straight told the guy no need and he hang up the phone lol

i paid 369 per month for 800, wanted to downgrade to either 300 or 500 cause lately im not using that much anyway

and tbh 800mbps is more than enugh la, dafuq are we going to do with 2gbps? i would hope that they give heavy discount rather than speed upgrade
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It's time you go to Tmpoint and ask for SWU 2.0. On the line they die die want to retain you at current plan so that you will keep paying RM3xx monthly.

QUOTE(perplexedstill @ May 17 2023, 05:37 PM)
i think you misunderstood what i mean.

this is my speed test result for now.

[attachmentid=11467985]
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Something's wrong with your line. Maybe they capped your upload at the wrong speed.

QUOTE(eternity4av @ May 17 2023, 05:41 PM)
so if i storm to tm point to threaten, i will get cheaper for 800mbps? currentlying paying 253 with chinese pack, and white stb box.
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Don't think you could get lower pricing for 800mbps. Unless you willingly downgrade to SWU plan.
YoungMan
post May 18 2023, 09:16 PM

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QUOTE(eternity4av @ May 17 2023, 08:13 PM)
so just go mention SWU plan and they will know? is there a pager that say which SWU downgrade?
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Yes, or mention RM129 for 300mbps, free 6 months. If they pretend not to know, tell them you got offer from Maxis.

QUOTE(chkwong @ May 18 2023, 08:08 AM)
Yea, younger generation can't wait for anything. They just want fast fast.

IMHO, there isn't a lot of difference between 500, 300, 100, and 30 Mbps. I have tried all these plans over the years.

The major difference is the wallet "damage" monthly (and that translates to a huge savings yearly) and possibly your time patience waiting to download GBs game files or Windows patch. And if you are above 100 Mbps, you are literally "donating" free bandwidth back to the provider. One can hardly use all the bandwidth at any given time, unless you are streaming more than 10 HD movies and torrenting/P2P all the time. Or running online server "farming".
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For me 100mbps is the sweet spot. 30mbps sucks because of the upload speed, unless you go for Maxis.
YoungMan
post May 19 2023, 08:50 PM

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QUOTE(DeepMemory @ May 19 2023, 04:23 PM)
Hi guys, I want to do relocation request for my new hosue which is also a new area. Saw that tm ppl already came and installed fibre box right behind my house. Submitted the relocation request by their fb and they say cannot find my new residential area under their coverage. Can advise how to proceed ya? Scare no port. I also saw got 3rd party tm dealer setup booth outside my residential area.
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Take photo of the fibre box, better if got the DP number. Submit to Tm and they should be able to trace it
YoungMan
post May 26 2023, 02:27 PM

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QUOTE(poco loco @ May 26 2023, 02:15 PM)
is there anyway to find out unifi account number?
i only know the house landline number..

i am a tenant
i ask owner but no reply...just wanna register to view bill
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I think if you are not the account owner, can't register also. The landlord might have already register e-bill.
YoungMan
post May 30 2023, 10:01 AM

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QUOTE(MeowZ @ May 29 2023, 07:24 PM)
hi guys ,relative got new installation 30mpbs warga emas but i wasnt around, if i recall normally installer will give a piece of paper that will include some username and password for router login or something like unifi ID?

not wifi ya, i cant seem to locate it on the blue paper or even know what the name or use of it, i just know everytime got new installation they say dont lose the info.

to do some setting in the future.
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For router login just refer the sticker on the router itself. For PPPOE username and pw, can always go into router settings and check. Not all technician will give you details for PPPOE username and pw.

QUOTE(plateau @ May 30 2023, 09:14 AM)
Hi all. I've got a noob question. Previously I've been using unifi standard wifi router and is now showing signs of Nak rosak. And got technical issue so tm technician will come over to check.

I am thinking they may offer me a modem replacement with contract or I can buy one off the technician.

Can you guys recommend me what to do? I don't want their free wifi router as I would need to get into another contract (already finished current current). If I buy a router from them, which ones to avoid? Or if I buy a router myself, which one is good? Don't need high spec one. Just a good cost effective one and I'm living in a condo so no need for wide coverage.

Hope to hear your advices.
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I recommend you buy your own router. Get a Tplink AX20 or AX73, good enough for normal usage.
YoungMan
post May 31 2023, 03:40 PM

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QUOTE(PJng @ May 30 2023, 10:38 AM)
I trying check for ax20 update, it show end of life
Mean no more update?
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Perhaps no more update. The latest firmware for V2.6 was last year, if I recall correctly. Want router with constant firmware update, then no doubt Asus is your choice, but price not cheap.

QUOTE(Jjuggler @ May 30 2023, 02:15 PM)
Flip your router upsite down. The version number is there. Else, login to your router management and find the version number there System > Firmware upgrade > Online update.

Update:
Aviod TP-Link and most importantly D-Link. ASUS only worth for Asus-merlin supported routers and not using any Trend Micro features.
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If really for low budget and normal usage, which Asus router is best?

QUOTE(Bob_t @ May 31 2023, 08:30 AM)
Just to update my experience :

TM Unifi 100Mbps. Old plan expired, renew 2 years to same plan (only removed the unused TV package) - RM129 / mth.
Shah Alam, Selangor area.

Suddenly without any change to network equipment, got assigned behind a CGNAT IP (10.x.x.x, Private Shared IP 180.x.x.x).

Now cannot ping own router IP (10.x.x.x or 180.x.x.x) from the web (so any RTSP webcam ports all now koyak).
Web browsing constantly slow or fails to load, plenty of DNS timeouts (already configured Asus AC5x router to use OpenDNS).

Can confirm 2 days ago was still fine on old plan (not on CGNAT). The network change took effect after a router reboot.

Got major downgraded, even though paying the same plan! WTF TM.
Should have asked them for the 300Mbps plan at same price instead.

Beware, Unifi 100Mbps plans and below are now trash (due to slow CGNAT traffic). Get at least 300Mbps or switch to Maxis.
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What's worst is you just tigh to a new 2 years contract. I believe they notice your 100mbps still on public IP without any reason, so they decide to put you on CGNAT since that is their "policy" for 100mbps and below. Try call up 100 and request for public IP with 1001 reasons for CCTV, game host etc. Some have manage to get back public IP after TM technician verify their request.
YoungMan
post May 31 2023, 10:10 PM

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QUOTE(sHawTY @ May 31 2023, 05:49 PM)
If you're ok using WiFi 5 (AC) then RT-AC68U
If you want WiFi 6 (AX) then RT-AX56U

These are the lowest Merlin supported model
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Thank you for the suggestion. PJng should consider this.

QUOTE(PJng @ May 31 2023, 06:15 PM)
Because last time upgrade 30 to 100mbps, old router wifi 4 only
So just see budget wifi 6 router, never think firmware support so short
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It's usual for budget router. People just buy and use as long as internet is working well.
YoungMan
post Jun 3 2023, 12:24 PM

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QUOTE(Bob_t @ Jun 2 2023, 10:26 PM)
After request through email, 100Mbps plan got quietly converted to Public IP. Had to submit picture proof of CCTV installation and router netwotk setup (Port Fwd + DDNS). Issue solved.

---------------

For those unaware what is Private (CGNAT) vs Public IP :
1. Do a "TRACERT www.yahoo.com" from PC command prompt.

CODE
CGNAT Hops as below :
1  x ms   x ms   x ms   192.168.x.1
2  x ms   x ms   x ms   100.x.x.254   (this is the TM CGNAT router)
3  x ms   x ms   x ms   10.x.x.x
4  x ms   x ms   x ms   Request timed out.

Dedicated Public IP Hops as below :
1  x ms   x ms   x ms   192.168.x.1
2  x ms   x ms   x ms   175.x.x.254   (this is the TM non-CGNAT router)
3  x ms   x ms   x ms   10.x.x.x
4  x ms   x ms   x ms   10.x.x.x
5  x ms   x ms   x ms   x.x.yahoo.com [106.10.x.x]

2. Go to "whatsmyip.org" check IP. If starts with 180.x.x.x you are likely on a CGNAT (the common shared IP). Next check your router Network Info page, the router IP from TM will be 100.x.x.x (the usual configured CGNAT IP range).

If IP in range of 60.x.x.x, 110.x.x.x, 115.x.x.x, 118.x.x.x, 124.x.x.x,  175.x.x.x, 203.x.x.x, 218.x.x.x you are likely on your own Public IP (CCTV RTSP friendly)  thumbup.gif . Router assigned IP will show the same.
3. Fastest way to check if CGNAT, in your BT client, set MAX Connection per torrent to 500 & Global Connections to over 9000. Then watch your web browsing timeout trying to load Youtube...  blink.gif  (bcoz that CGNAT router 100.x.x.254 need to limit each 100bmps client's connections to maintain traffic).
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Glad to hear that TM has given back your public IP. Many people actually don't need public IP, unless for certain situation for gaming or CCTV.
YoungMan
post Jun 7 2023, 07:55 PM

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QUOTE(hahantu91 @ Jun 7 2023, 05:12 PM)
hiya all, today I went to Tmpoint to transfer from unifi to maxis, currently my package is 300mbps 169/month going to maxis 149/month. Initial plan was to get tv add on with maxis since my old one went kaput.

Then the lady at the counter ask a bit about why going to maxis etc2, she said tm can offer 129/month for 300mbps + free for 6 months. good deal to renew with tm? seems like quite a bit of saving with tm
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Yes, this is so far the best deal from TM.

This post has been edited by YoungMan: Jun 7 2023, 07:55 PM
YoungMan
post Jun 9 2023, 08:32 PM

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QUOTE(westlife @ Jun 9 2023, 04:03 PM)
do u guys still have the copper wire telephone line active?

user posted image
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My housing area almost none active. Aunty uncle complaining their line spoilt TM will not repair anymore.


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